The Qantas brand is safe

[Seat0B]

"Net Promoter Score (NPS) - for domestic airlines and Qantas Frequent Flyer

So we all need to score very very hard on those insight crew surveys and post flight surveys then so they get the message

 

[milehighclub]

So we all need to score very very hard on those insight crew surveys and post flight surveys then so they get the message

Sadly, they will probably just blame the crew

 

[eastwest101]

Ive had a look Page 51, so from what i can see international performance doesnt matter - or is not mentioned.......explains the cough intl reliability.

"Net Promoter Score (NPS) - for domestic airlines and Qantas Frequent Flyer

Punctuality Based on Qantas Domestic and QantasLink

Reliability

External Reputation/Trust

Its an excellent time to start measuring some of those domestic statistics such as:

NPS score, punctuality, Reliability, and external reputation/trust because all of those metrics are in the toilet right now, so the only way they can go from here is up.

I wonder if they are not going to measure international performance, might just be clumsy wording or be an oversight? If anything their international operations are in more of a shambles than domestic at the moment, and more difficult to turn around - hence won't be measured for exec bonus purposes I guess.

 

[CaptJCool]

On the Plus side

seemed to have missed the 24 hour sale for AFL / NRL Grand Final


From 10am AEST on Tuesday, fans were able to access Melbourne - Sydney from $139 one-way, Brisbane to Melbourne from $175 one-way, Brisbane to Sydney from $139 one-way.

https://www.qantas.com/agencyconnect/au/en/agency-news/agency-news-september-23/qantas-kicks-off-twenty-four-hour-sale-for-footy-grand-finals.html

 

[KSC]

On the Plus side

seemed to have missed the 24 hour sale for AFL / NRL Grand Final


From 10am AEST on Tuesday, fans were able to access Melbourne - Sydney from $139 one-way, Brisbane to Melbourne from $175 one-way, Brisbane to Sydney from $139 one-way.

https://www.qantas.com/agencyconnect/au/en/agency-news/agency-news-september-23/qantas-kicks-off-twenty-four-hour-sale-for-footy-grand-finals.html

A reactive move but at least they did something.

Getting onto this proactively and making the promo before backlash would have been a great move. However the media probably would have spun this into bad news. “Qantas flash sale to fly some humble Pies”