The Qantas Singapore Lounge

[amaroo]

Sunday evening I asked a staff member if I could take a photo (for my TR) - he nodded his head and stood aside and watched me take this....

I took heaps of photos which you can see here http://www.australianfrequentflyer....s/20-years-a-pictorial-celebration-63232.html






I took heaps of photos which you can see here http://www.australianfrequentflyer....s/20-years-a-pictorial-celebration-63232.html

 

[eminere]

I was told by a staff member that photo taking in the lounge was not permitted.

Bizarre......

 

[drross]

I have also previously been told the same by a staff member some months ago.

we took some photos while there only a couple of weeks ago. Really weird.

 

[ausfox]

Third attempt to use this abysmal wifi. Due to a long transit we visited the Emirates lounge for lunch. A wide range of hot and cold offerings as well as better bubbles. This lounge was to close at 1430 as the Qantas was to open so a seamless relocation was possible. The dining offering tonight was minute steak with curry butter or prawn omelette which is the same as on the 11th. The steak was simple but enjoyable. It is now 1800 hours and not too busy for a change. I enjoy this lounge despite its industrial design and less than brilliant epicurean offerings.

 

[amaroo]

The place was a morgue last night (QF52) ..... the wifi is dreadfully slow. The minute steak was tasty, would happily have another.

 

[Awesom Andy]

The place was a morgue last night (QF52) ..... the wifi is dreadfully slow. The minute steak was tasty, would happily have another.

Might give that a try tomorrow. It's extremely quiet for QF52, as the SYD and MEL crowd would have left by then. You also don't get the visitors on European flights at that hour, and it's an excellent time to have a chat with the lounge staff if you so incline.

 

[esseeeayeenn]

Was looking forward to being in this lounge tonight. Totally disappointed.
I arrived at 16:45 to see the barman preparing a coughtail. When I asked for one I received a lecture on how he didn't serve coughtails during the busy period commencing at 17:30. Absurd that he chose to tell me this at 16:45.

Also regrettable that the barman has also been made the barista. So the drink and coffee queues compete for attention.

Then went to the food bar. The choices for fresh cooked food were salmon or prawn. Both seafood. Surely if there are two choices they should be quite different?

The buffet was dismal. A corn chowder with no ginger or other nod to Asian cuisine. Totally European stodgy mains. Fatty roast chicken and over-cooked vegetables. Limp colourless broccoli. Disintegrating cauliflower. Burnt baby potatoes.

Really not what I had been expecting from a lounge which has been touted as excellent.

 

[RooFlyer]

Shocking. I'm appalled.

 

[wrekker]

Currently, how does the JAL SIN lounge compare with the Qantas SIN Lounge as we are flying out with Finnair and could choose either OneWorld lounge?

 

[Mr_Orange]

Was looking forward to being in this lounge tonight. Totally disappointed.
I arrived at 16:45 to see the barman preparing a coughtail. When I asked for one I received a lecture on how he didn't serve coughtails during the busy period commencing at 17:30. Absurd that he chose to tell me this at 16:45.

Also regrettable that the barman has also been made the barista. So the drink and coffee queues compete for attention.

Then went to the food bar. The choices for fresh cooked food were salmon or prawn. Both seafood. Surely if there are two choices they should be quite different?

The buffet was dismal. A corn chowder with no ginger or other nod to Asian cuisine. Totally European stodgy mains. Fatty roast chicken and over-cooked vegetables. Limp colourless broccoli. Disintegrating cauliflower. Burnt baby potatoes.

Really not what I had been expecting from a lounge which has been touted as excellent.

Wow, that is a terrible experience and very different from my one visit. Other than posting here, you should definitely provide feedback to QF, assuming Red Roo does not pick up on your comments.

 

[Stevski]

Currently, how does the JAL SIN lounge compare with the Qantas SIN Lounge as we are flying out with Finnair and could choose either OneWorld lounge?

I was there last month and flew JAL to NRT in the morning. There is no JAL lounge. JAL use the SATS Premier lounge, which is nothing in comparison to the QF Lounge. I'd recommend you stick with the QF lounge which I have found to be very good (though have not used it for a few months).

 

[Awesom Andy]

Was looking forward to being in this lounge tonight. Totally disappointed.
I arrived at 16:45 to see the barman preparing a coughtail. When I asked for one I received a lecture on how he didn't serve coughtails during the busy period commencing at 17:30. Absurd that he chose to tell me this at 16:45.

Also regrettable that the barman has also been made the barista. So the drink and coffee queues compete for attention.

Then went to the food bar. The choices for fresh cooked food were salmon or prawn. Both seafood. Surely if there are two choices they should be quite different?

The buffet was dismal. A corn chowder with no ginger or other nod to Asian cuisine. Totally European stodgy mains. Fatty roast chicken and over-cooked vegetables. Limp colourless broccoli. Disintegrating cauliflower. Burnt baby potatoes.

Really not what I had been expecting from a lounge which has been touted as excellent.

That's strange. I'm a regular there, and have never seen it that bad. It's true that the alcohol and coffee have the same "queue", but haven't heard of them not making coughtails past a certain time. I guess it doesn't help now that the BA lounge is closed, and all the BA pax are now here during the busiest times of the day. The lounge doesn't really have a say on what a la carte dishes are on offer though, so feedback on that front would be best sent direct to QF.

 

[Red Roo]

Was looking forward to being in this lounge tonight. Totally disappointed.
I arrived at 16:45 to see the barman preparing a coughtail. When I asked for one I received a lecture on how he didn't serve coughtails during the busy period commencing at 17:30. Absurd that he chose to tell me this at 16:45.

Also regrettable that the barman has also been made the barista. So the drink and coffee queues compete for attention.

Then went to the food bar. The choices for fresh cooked food were salmon or prawn. Both seafood. Surely if there are two choices they should be quite different?

The buffet was dismal. A corn chowder with no ginger or other nod to Asian cuisine. Totally European stodgy mains. Fatty roast chicken and over-cooked vegetables. Limp colourless broccoli. Disintegrating cauliflower. Burnt baby potatoes.

Really not what I had been expecting from a lounge which has been touted as excellent.

I'm disappointed to read this as much as you would have been with your recent visit.

The experience you've described is not at all consistent with general feedback received, and your comments have been passed on internally as reference.

Hope this remains a one off, and that we have an opportunity to make it up to you on another visit soon.

 

[esseeeayeenn]

Here's hoping. Thanks for passing it on.

I will take the opportunity to add that the flight status on the screen in the lounge went from "gate open" to "last call" without displaying "boarding" so I sprinted to gate C25. Though I'm aware that may be under airport control.

For the record this was inconsistent with my only previous experience with the lounge last July. That was very pleasant.

 

[Awesom Andy]

I will take the opportunity to add that the flight status on the screen in the lounge went from "gate open" to "last call" without displaying "boarding" so I sprinted to gate C25. Though I'm aware that may be under airport control.

They do that every now and then, no matter the airline.

 

[dajop]

They do that every now and then, no matter the airline.

Yes. The sequence at Changi is ... "Gate Open", "Boarding", "Final Call", "Gate Closing" .... so Final Call means there is no need to panic yet.

Roughly (in lounge terms) these mean ...

Gate Open = Time for a three course meal still plus many drinks
Boarding = Time for another couple of [insert drink of choice]
Final call = One last [drink of choice]
Gate closing = get the skates on ...

 

[Guvner]

I was in the QC lounge at HK years ago and the sequence went from Gate Open to Gate Closed. I put down my drink and ran to the gate only to watch my flight to LHR (last for the night) being pushed back. No call for pax in the lounge, nothing.

 

[eminere]

Yes. The sequence at Changi is ... "Gate Open", "Boarding", "Final Call", "Gate Closing" .... so Final Call means there is no need to panic yet.

Roughly (in lounge terms) these mean ...

Gate Open = Time for a three course meal still plus many drinks
Boarding = Time for another couple of [insert drink of choice]
Final call = One last [drink of choice]
Gate closing = get the skates on ...

And in my experience there are usually multiple "final" calls made at SIN.

 

[Awesom Andy]

I was in the QC lounge at HK years ago and the sequence went from Gate Open to Gate Closed. I put down my drink and ran to the gate only to watch my flight to LHR (last for the night) being pushed back. No call for pax in the lounge, nothing.

All QF flights are called in both the HKG and SIN lounges these days. But then, they don't fly to LHR from either of these locations anymore...

 

[Austman]

All QF flights are called in both the HKG and SIN lounges these days. But then, they don't fly to LHR from either of these locations anymore...

Not in the SIN lounge. They made that quite clear to me at the lounge entrance when I was there a few days ago for the QF flight to MEL.