Things Qantas Does & Doesn't Do Well

[SydneySwan]

I sort of expected this thread to be called '296 Things Qantas Could Do Better'.

 

[shak151]

I like the cancel for any reason policy of Qantas

Things I don't like: I know it may be controversial but the inflight services are not up to the mark on the routes to Asia. The passengers on these routes seem to be treated differently than the people flying to the US/European cities.

 

[Ansett Nostalgic]

Great at treating customers with contempt

Terrible at having an online booking engine

 

[SnowPatrol]

I am summarising the email that I sent Qantas recently as a P1 flyer when they sought feedback, having flown MEL-SYD-SIN-LHR(F); LHR-PER-MEL(J):
1. Compared to other airlines that stop in Asia or ME, the first offering is inadequate for the price - seat, size, service etc.
2. Compared to other airlines that stop in Asia or ME the wine selection is materially inferior in both F and J classes - a 2021 Koonunga Hill 76 Shiraz Cabernet compared to 15yo Bordeaux on Emirates.
3. As commented on in other threads, priority baggage is conceptual for Qantas.
4. First lounges are now all too busy, starting to become worn and inability to offer full bar is crazy - a gin/vodka martini isn't that hard.
5. Some flights have Kit-Kats, others do not and when leaving LHR you would expect Kit-Kats to be aboard in J...

 

[AusEuro traveller]

Domestic lounges have and are undergoing a bit of a change - I like the added Panini Bar in Sydney and works underway in Adelaide. The numbered boarding is great and I like the fact it doesn’t enable staff to work around the electronic system. Yes the cancellation on the Syd - Mel route needs to get better.
Internationally - I really think Qantas is a little lost. Planes need attention. This type of disrepair in Prem Economy really needs a look at.

 

[The Astronomer]

I think the list of good and bad points about Qantas is an excellent summary of the current situation. The one that resonates most strongly with me is that the website does not indicate the fare class. This should surely be easily fixable with a very minor change to the software. Why does the fare class appear ONLY after the passenger has paid for the flight (in the 'Your Bookings' section)? However, there is one more point that I don't think has been mentioned: the large amount of vertical space on the screen that each line takes up when looking at booking options. Perhaps this is the reason why the website asks one to click to load more flights - to avoid having that list 'look' too long!

 

[itchy feet]

Only flown QF long haul once in J. No pyjamas. Have flown several times on my birthday (long and short haul). It's never been acknowledged. Guess I'm just unlucky.
Agree about boarding. Group boarding (domestic) is working bit better but at some regional airports staff don't seem to bother. Same for when the front and back stairs are used for boarding. Not controlled, resulting in long queues at the front stairs, including passengers with allocated seats in the back half of the plane. As for priority baggage, what priority? Can sometimes be last on to the carousel!

 

[mviy]

Carrying over extra not needed to attain/requalify status to the next year
Family Pooling like Virgin
Extra benefits for LTG and/or something in-between LTG and LTP to encourage continued loyalty flying QANTAS.

Would all be useful improvements.

 

[The Astronomer]

Carrying over extra not needed to attain/requalify status to the next year
Family Pooling like Virgin
Extra benefits for LTG and/or something in-between LTG and LTP to encourage continued loyalty flying QANTAS.

Would all be useful improvements.

Good points too. LTG currently has no benefits other than simple year-to-year gold requalification. Perhaps a couple of lounge passes each year to give to friends? These would be very useful now that Qantas Lounges allow entry only to guests flying on a OneWorld airline on the same day - a change that Qantas said was 'simplifying' the rule !
I would also like to see some sort of carryover of a % of surplus credits (or perhaps up to 200). That would definitely encourage me to continue flying Qantas if I retained, say, the 1200 for Platinum some weeks or months early.

 

[CMA222]

Having a look at

M

Thread 'Qantas Delays/Cancellations'

Jul 1, 2013

On Qantas' flight status page on its website, Monday 1 July 2013's QF9 from Melbourne to Dubai and London Heathrow is shown as delayed from its usual departure of 1525 hours to 0730 on Tuesday 2 July, meaning an arrival at LHR at about 2145 on Tuesday night local time if it manages to get away from MEL at the suggested time.

Tomorrow morning's flight has been altered to be QF009D - 'D' for delayed presumably - and is departing from gate 9, the same gate into which QF10 from LHR is due 10 minutes early to pull into at 0505 on Tuesday 2 July.

This looks like an A380 has become...

• Melburnian1
• flight delays
• Replies: 16,836
• Forum: Airport/Airline Delays & Cancellations

• 

confirms that QF does not do reliability (or recovery) well. It used to be allow an extra day for delays and cancellations but now it is 2 or 3 days - to be safe.

QF's combative attitude to its customers, including just dragging out disputes hoping customers will give up, they do well but, that only impresses the share holders and destroys "goodwill" - if there is any.

 

[aikman]

Qantas doesn't do well on looking after its customers when it delays its flights.

Dumped in Joburg

 

[moa999]

Wide bodies on transcon flights are becoming pretty rare.

And I suspect they will become rarer still with the refurbishment of 10 332s (with six leaving the fleet).

Indeed I suspect the only widebody transcon in a couple of years will be on 787/350s operating as part of QFs Perth scissor hub.

 

[Glennmcd1]

Your list misses one major matter…. The Customer Care department should be renamed The We Don’t Care about the Customer Department. In the past complaints lodged online just got ignored. Now you get a standard “ thank you for communicating your complaint which we take seriously ( LOL) and we apologise for the inconvenience but we’re doing nothing about it”. Qantas does not encourage loyalty at all. If there are no CR rewards to your international destination you will always find a cheaper cash deal from competitor airlines. The CR+ initiative is an absolute joke. And don’t start me on the dishonest way they make approaches to FF’s and sell you points and then announce several months later a 20% solution in your points as they increase points needed for flights you can’t get CR redemptions on anyway! In financial markets you would be charged with price rigging or market manipulation. As a lifetime gold member because of my historic use of Qantas it is frustrating that it iss almost impossible to redeem FF points for CR flights internationally and then can buy the cash ticket to the same destination through another carrier at a signi cheaper price. Qantas has no idea on what loyalty means or how to create it

 

[Catweazle]

Deh Kwantes kol senturh staff do well by subtly encouraging me to want to kam beeseeting beri byutipul Maneelah. Is this part of a tourism campaign to encourage us to be beeseeting da Pileepins? Ai shud hop onlaiyn and buk mai nekst klasic reword flait to MNL!

 

[k_sheep]

Flew Qantas on my birthday last year. Not a mention. Cathay NEVER forgets a birthday! (I'm lifetime Gold - totally agree that this is the sweet spot!).

I flew day after my birthday last year (flying East so I actually missed most of it). Got a cap and keychain! It was very nice to be acknowledged.

 

[paulmoore]

I have been a loyal QF frequent flyer for 28 years, 12 up until COVID were Platinum, now lifetime gold which is better than nothing. However, for the first time ever I have been flying business with JAL and Cathay, both are just fine, why have I changed? simple, PRICE, QA is no where competitive on international flights.
Also, nothing irritates me more as an Australian than to listen to that WOKE drivel thanking the Aboriginals for allowing me to land in MY country of birth. A word of advise to QA, 'stick to your knitting' and run an airline and not dictate woke agendas to your customers!

 

[RooFlyer]

Internationally - I really think Qantas is a little lost. Planes need attention. This type of disrepair in Prem Economy really needs a look at.

What is that?

Deh Kwantes kol senturh staff do well by subtly encouraging me to want to kam beeseeting beri byutipul Maneelah. Is this part of a tourism campaign to encourage us to be beeseeting da Pileepins? Ai shud hop onlaiyn and buk mai nekst klasic reword flait to MNL!

Sorry - what?

 

[SydneySwan]

Deh Kwantes kol senturh staff do well by subtly encouraging me to want to kam beeseeting beri byutipul Maneelah. Is this part of a tourism campaign to encourage us to be beeseeting da Pileepins? Ai shud hop onlaiyn and buk mai nekst klasic reword flait to MNL!

Ito ay gumagana para sa akin. Bawat taon ay nagbabakasyon kami sa Pilipinas.

 

[SYD]

Ito ay gumagana para sa akin. Bawat taon ay nagbabakasyon kami sa Pilipinas.

OT, but haven’t been there for over 30 yrs (I must have been very young the last time….). I guess it’s time to see if it has improved. I can attest that CGK hasn’t in the same period but both have great QF CR availability - that’s very handy getting elsewhere.