GladstoneTim
Member
- Joined
- Jun 12, 2010
- Posts
- 225
I just want to praise Travel Insurance Direct for their handling of a claim for my family. I normally only take out travel insurance for domestic holidays to get the benefit of rental car excess coverage. This is typically a cheaper way than doing it through the car rental company. At Christmas, my family visited a family member who was unwell and a prognosis that his condition would deteriorate. While we were visiting he died suddenly, unexpectedly of a completely different condition (stroke). Already being in the town of his death, I didn't know if the policy would cover our costs. My first call to TID revealed they would most likely cover the cost of changing our flights home but could only confirm this after submission of the claim form. Thinking nothing ventured nothing gained, I also submitted a claim for all reasonable additional costs e.g. extra car rental, accommodation, meals. TID paid out for all of it and about 50% more. Their letter doesn't explain what they have based their payout on but I am not complaining. After the stated time for processing the claim I hadn't had a response. I rang and was told, without my knowledge, the claim had initially been declined but in their internal audit process had found this to be the incorrect action. They then expedited the processing. On my initial contact I was also impressed with their staff member's efficiency, understanding and compassion.
Top marks, TID.
Top marks, TID.
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