I fly them... to paraphrase a WA Salvage ad "their not fancy, but their cheap"!Clearly they need market research to see why people are NOT flying with them, and fix it.
Look their priority is; keeping costs down, one of the ways they do this is by having systems and processes that are inflexible (this is a hallmark of the traditional LCC service experience). Many of us on this forum, as frequent flyers, appreciate flexibility over inflexibility (e.g. the 45min cut off) and therefore we don’t fall into the market Tiger is targeting. (AFF's uni students aside, many of whom are prime Tiger fodder.)
Remember in Ireland, that Mr Ryan lets everyone know complaining passengers are not his priority - (something like) if they don't like the service, someone else will like the price. And in Europe, with a much higher population (& lower service expectations) than Australia, it is working. But like any pyramid scheme, where expansion is the only driver for increased revenues, things eventually topple when substance is revealed.
In Australia Tiger is flying A320s (& now A319s as well) and I would have thought aircraft of this size are suited to flying between our major population centres. Many of the routes that Tiger is flying at the moment would seem better suited to a smaller aircraft type.
Let's face it, whatever they might say, Tiger needs to get into Sydney, and start flying Mascot to Tulla. I’m a bit Comme ci, comme ca over Brisbane, maybe they can put up a shed at Amberley or something, forming a triangle of service around the city (i.e. + OOL & MCY).
Getting into Sydney shouldn’t be impossible, but they absolutely need the government on side. Someone will have to kick QantasLink out of Macquarie’s T2, it’s that simple! (And only the federal government is in a position to tell both market dominators, that this is what they are going to do, and for free with no arguments.) There is absolutely no need for QantasLink turboprops to be hogging aerobridges that they only half utilise. The Bombardiers can easily be accommodated elsewhere, like Rex's Saabs, and passengers can be bussed out (i.e. passengers already have to be bussed in from the aerobridge, as they are not permitted to enter the terminal for security reasons).
Anyway, ramble over.