Tiger Airways is a DISASTER!!!!

[titfilou]

Before you book a very attractive low fare with tiger you should think twice!

Have a look on internet how many complain there is about them!

I have booked my flight Hobart to Melbourne leaving at 07.40am arriving at 09.05am and then Melbourne to Sydney leaving at 15.00pm. (Yes i did allow 6hours in between)

What a surprise I had yesterday when I was checking my flight details online! They move my hobart flight from 07.40am to 18.50pm!!!!

Of course anyone would think that with such a big change in the itinerary they would contact me to let me know... Well they didn't. In fact they couldn't care less! I had to call them. I was offered over the phone to change my flight and pay the changing fees! What a joke!

Just don't fly tiger! They will spoil your holidays, take your money and not give you anything in return.

BOYCOTT TIGER! :evil:

 

[straitman]

Before you book a very attractive low fare with tiger you should think twice!

Have a look on internet how many complain there is about them!

I have booked my flight Hobart to Melbourne leaving at 07.40am arriving at 09.05am and then Melbourne to Sydney leaving at 15.00pm. (Yes i did allow 6hours in between)

What a surprise I had yesterday when I was checking my flight details online! They move my hobart flight from 07.40am to 18.50pm!!!!

Of course anyone would think that with such a big change in the itinerary they would contact me to let me know... Well they didn't. In fact they couldn't care less! I had to call them. I was offered over the phone to change my flight and pay the changing fees! What a joke!

Just don't fly tiger! They will spoil your holidays, take your money and not give you anything in return.

BOYCOTT TIGER! :evil:

titfilou,

Welcome to AFF.

There have been a few similar threads here about Tiger and there business and attitudes. The consensus is pretty much that if you have to be anywhere at a specified time then do not fly Tiger. If time really does not matter then they are OK. ie you get what you pay for.

I'm sorry to hear you problems but I would certainly push them to change you to a more suitable flight or give you a refund.

 

[markis10]

Dont suppose a thread merge with this one is on the cards

http://www.frequentflyer.com.au/com...iscussion/10-reasons-to-love-tiger-23141.html

 

[medhead]

You could also talk to the state consumer affairs authority.

What is the reason for the change?have they moved the morning flight or did they switch you to a later flight.

 

[markis10]

I would draw their attention to their own published conditions of carriage:

10.2 Cancellation, Changes Of Schedules:
At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation or changes to the schedule so as to depart more than four (4) hours before or after the scheduled departure time, the Passenger may elect, either:

To be carried at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
To retain the value of your fare in a credit account for your future travel provided you re-book within six (6) months there from; or
To receive a refund in accordance with these Terms & Conditions.

 

[samh004]

All I can say is… you get what you pay for. But that being said, not every Tiger flight doesn’t go to schedule. I’ve even had a good experience with Tiger, though I still didn’t fly them, but that was for a reason not related to them.

I’m sorry you’ve had a bad experience with them, and a few others have too, but if that’s all the reason you need for a boycotting, there’s probably a lot of things you’d also choose to boycott.

I do agree that the time change for that flight is huge.

 

[titfilou]

Im on the phone with them again. They are hopeless.

Im taking it to the fair trading NSW.

will let you know

 

[docjames]

Well, my sister is 2/2 for on time, at times that suited, with NO delay on Tiger HBA-MEL-HBA. For $60 (return fare).

She fully expected it to be late / changed, but then, she only paid $60. If she'd had meetings to attend, it would have been QF or DJ (and $250!)

 

[yohy?!]

Im on the phone with them again. They are hopeless.

Im taking it to the fair trading NSW.

will let you know

Probably very little fair trading can do...whilst you select a time a flight will be travelling when you book it's mentioned in the Conditions of Carriage that carrying you at a particular time is not guaranteed. It's the same for Jetstar and many other LCCs.

Agreed they definetely should have called you though, seems like all the same teething troubles that DJ and JQ went through initially.

 

[titfilou]

Well yes they are allowed to change the schedule. However if they change it for more than 4hour you are entitled for a full refund.

Terms and conditions:

"If your flight is rescheduled before the date of travel, and departs more than four hours before or after the original departure time, then you will be entitled to a travel credit or full refund of the unused part of your reservation if the alternative flight/s offered are not acceptable to you and you do not wish to travel. This is provided you notify Tiger Airways more than four (4) hours prior to the Scheduled Departure Time of your flight."

 

[moa999]

Well yes they are allowed to change the schedule. However if they change it for more than 4hour you are entitled for a full refund.

Presumably however just on the flight segment that has changed, and not on the other segment (which is treated as a totally separate booking)

 

[medhead]

Presumably however just on the flight segment that has changed, and not on the other segment (which is treated as a totally separate booking)

Of course but the tiger attempted to charge change fees and such and didn't offer a full refund. That' s the issue. The other totally separate booking has nothing to do with this issue. If tiger did as per their terms then either a new tiger flight can be selected that gets them to to the second flight in time or a different airline can be booked following the full refund.

 

[jsd]

Any explaination as to why your HBA-MEL flight was changed? What date are you flying?


Josh

 

[avonlea]

... and there's always the point that numerous threads and the TV program frequently state:

"If you need to connect, don't fly Tiger, or don't fly on the same day"

As was mentioned earlier.. if you have to get somewhere by a certain time, then look at alternatives before choosing Tiger.

FYI.. I've had three return flights with Tiger (all with family in tow) and have had no problems on any (MEL-OOL, MEL-ADL and MEL-HBA).

 

[medhead]

... and there's always the point that numerous threads and the TV program frequently state:

"If you need to connect, don't fly Tiger, or don't fly on the same day"

Everyone needs to connect even if it is only with the return flight. That point isn't time limited in any way and is nothing more that a get out clause for tiger. eg "you allowed 24 hours? You shouldn't fly tiger if you need to connect". I've read a reference to tiger leaving people stuck for 3 days. What is the longest that tiger has left people stranded?

I also still can't read anything about the OP complaining about needing to be somewhere. Isn't this about the failure to follow their own T&C?

 

[Paul_PER]

I agree that Tiger is a disaster. But the LCC's in general are very ordinary.

From my April 2010 flights:

1. Per-Mel on Tiger. Flight re-scheduled by 6.5 hours. Flight left late. Luggage lost. Getting luggage back was hilarious (so bad it's good). I think after about call number 4, re-explaining what had happened, re-describing my luggage, etc., etc, the CSO was able to locate my bag - it was sitting next to her desk at Mel. It then took another 10 hours to get it from Melbourne Airport to my hotel in Melbourne CBD.

2. Mel-Per on Tiger. You would think that after three or so years they would know how to check people in at T4. Nope. Queue to the door. One CSO calls all the PER people forward. Another CSO then says "you can't wait here" and sends all of us to the back of the queue. Five minutes later all PER people are called forward again because as we are all at the end of the queue we will never get checked in on time.

3. Sin-Pen on Jetstar. Afternoon flight cancelled. Re-scheduled on a far less time friendly morning flight.

4. Pen-Kul on Air Asia. Flight re-scheduled 2.5 hours leaving earlier.

5. Kul-Per on Air Asia X. Downgraded from PE to Y.

Of course all my QF and DJ flights last month were perfect. Tiger's definitely on my **** list at the moment, but then again if it's dirt cheap and it's just a leisure flight ..... (yes I'm a sucker for punishment).

P.S. Tiger sent me a discount 10% voucher to apologise for the 6.5hr re-schedule. Pity it expired 8 months before they sent it to me.

 

[Saab34]

The OP's flight would be later this month or into June. Reason is lower loads, but its not just Tiger doing it. Jetstar have re-gigged their schedule for this month and into the next and have grounded alot of frames. Tue/Wed around domestic has been pretty quiet for TT/JQ lately, definite overcapacity.

I got my TT change of schedule email only 2 weeks prior to the flight so yours might still be coming. I wasn't taking the flight anyway and opted for the refund and also they gave me a $20 credit for the next 6 months, not bad for a $2 airfare.

 

[titfilou]

I was fully aware of the problem with connecting flights on Tiger. When I booked my ticket, I allowed 6 hours in between. But still, it wasn't enough.

I have booked my new tickets with Jetstar. Will see how it goes.

So If there is any of you in Hobart on the 26th of may, we could maybe go for a drink

 

[straitman]

So If there is any of you in Hobart on the 26th of may, we could maybe go for a drink

titfilou,

I'll be in Melbourne staying at Hilton South Wharf if you make it that far.

 

[rallen]

I don't even understand why Tiger Air is allowed to operate in Australia.

Four of us had our Melbourne to Brisbane flight cancelled after we had checked in due to "operational issues" (not technical issues).

Can we get on another flight today? "Sorry no further flights to Brisbane today".

Can we catch the Gold Coast flight? "Sorry its already overbooked".

Can we book on a flight tomorrow? "Sorry all flights tomorrow are over booked because of New years"

When will the next flight to Brisbane be? "There may be a flight NEXT WEEK but we can't guarantee that".

Can we get a refund so we can find another flight? "Sorry refunds need to be processed and that could take 6 weeks!"

Surely this sort of service borders on the fraudulent, when you pay for a service, meet all the terms and conditions of your side, yet the seller is unable to meet the most basic of conditions.

The only good thing to come out of it was I learnt of 'breakage' (see wikipedia) being used as a business model