Tiger Airways is a DISASTER!!!!

[docjames]

Welcome to AFF rallen,

did you have travel insurance (either the tiger-version or seperate)?

Sadly it's a must if travelling tiger.

When have they proposed you'll now travel?
When is the return leg Brisbane-Melbourne? (there are documented cases of Tiger refusing to refund the return leg after not taking the passenger on outward flight prior to the return, as they must be booked seperately and Tiger refuse liability for the missed return flight).

 

[rallen]

That was the return leg I won't go into the travesty of the first leg.

I assume we will eventually get our flight refunded since they cancelled the flight and had no way of putting us on another. We went across to Virgin and returned home OK, but out of pocket.

Since getting back I also heard of some-one who had their Gold Coast to Melbourne flight cancelled but they wouldn't refund the Melbourne to Gold coast leg as that flight ran fine and on time.

Bizzare way to run a business with deliberately hostile customer relationships.

 

[Saab34]

Tell me an airline that will refund the first leg of the trip when it has already been flown successfully. Thats right, none. The first leg has nothing to do with this, and even it if was delayed 10 hours, they wont refund it.

A few things you could have done that Aerocare staff would have done:
-Put on a Avalon-Gold Coast flight, but the travel costs would be at your cost which could be $60-100 if you hire a car direct.
-MCY flight?
-Standby, tell them you are willing to hang around, someone always will miss the cutoff.

I sense abit of BS.

 

[james4321]

Yes I agree. Tiger may be ordinary but they dont pretend to be anything else. Their conditions are clear, and there has been plenty of publicity about their stricy adherence to them. They are cheap, but you take the risk - caveat emptor !!

 

[docjames]

Tell me an airline that will refund the first leg of the trip when it has already been flown successfully. Thats right, none. The first leg has nothing to do with this, and even it if was delayed 10 hours, they wont refund it.

A few things you could have done that Aerocare staff would have done:
-Put on a Avalon-Gold Coast flight, but the travel costs would be at your cost which could be $60-100 if you hire a car direct.
-MCY flight?
-Standby, tell them you are willing to hang around, someone always will miss the cutoff.

I sense abit of BS.

How do you know Aerocare will have done these things? If it was possible they should have offered! IMO I'd be surprised if they would. From the outside, it would seem the company operates on a "you should have travel insurance, you use that to sort out our mess".

I dont believe the OP was looking for a refund on the outbound flight (already taken). My comments were in the (mistaken) belief that the cancelled flight was the outbound leg with the return still to travel, perhaps that was the confusion?

There wont (and shouldnt) be a refund on the first flight. However, IMO there should be a refund on the return leg is the outbound is cancelled (or foc move to a later return flight). In any case not applicable in this case, but past experiences reported suggest Tiger wont do this.

The OP didnt answer my question about travel insurance, but (again, IMO) it's 100% necessary if flying Tiger, and even then may not solve time-critical issues. I think that may be the take-home message here.

 

[Oneworldplus2]

Yes I agree. Tiger may be ordinary but they dont pretend to be anything else. Their conditions are clear, and there has been plenty of publicity about their strict adherence to them. They are cheap, but you take the risk - caveat emptor !!

I agree, but, l think that the laws should be tightened up a little bit regarding LCC's. There seems to be a "pay for what you get, and if it's our (Tiger/insert LCC carrier) fault, to bad."
Regarding risk? Were not going to the moon here folks. If your 1 minute past their check-in time, you loose the seat, but they can be 3 days late and still get away with it. That's rubbish. In any other business environment, you'd go bankrupt overnight. But not in the aviation world. I think that the government needs to put stricter rules in place to protect passengers and give them a fairer go.

Just my 2 cents. Fire away

 

[nlagalle]

Tell me an airline that will refund the first leg of the trip when it has already been flown successfully. Thats right, none. The first leg has nothing to do with this, and even it if was delayed 10 hours, they wont refund it.

A few things you could have done that Aerocare staff would have done:
-Put on a Avalon-Gold Coast flight, but the travel costs would be at your cost which could be $60-100 if you hire a car direct.
-MCY flight?
-Standby, tell them you are willing to hang around, someone always will miss the cutoff.

I sense abit of BS.

Actually I think they were referring to a point were the outbound flight was cancelled but as they missed that they couldn't get a refund on the return leg as it ran..

Personally I am glad i will never have to fly with Tiger. It's a company policy the prohibits travel with them. I happily accept that.

 

[pauly7]

Just my 2 cents. Fire away

Literally? At a Tiger aircraft?!

Jokes.... Totally agree with you.

Still wouldn't fly with them though

 

[AdMEL]

My experience with Tiger has been good over two return (i.e. four) flights - MEL-HBA and MEL-ADL, all of which were about 18-24 months ago. Cheap, on time and was once even allowed on after their strict check-in cut-off time at MEL (I had to return a hire car to Hertz, so mistakenly dropped my travel companions off and gave then my licence to check me in, while I returned the car - with the benefit of hindsight, should've checked in then returned the car). Also given an exit row at now cost on at a couple of occasions.

By contrast, the Jetstar flight I took last Sunday from ADL-MEL was almost an hour late! Have to say their check-in staff member was very polite and helpful though - I'd been e-mailed a boarding pass but couldn't print it out due to being in the bush and the check-in staff member printed it out without question and was going to offer me an exit row, but I'd already purchased it.

And the early morning Virgin flight I was supposed to take from MEL-SYD several months ago was cancelled, without notification! When I later complained, they did credit the amount back, which was unexpected, but nice.

Have flown Qantas both domestic and international and have had no issues.

I should point out that I only fly for leisure and therefore don't fly all that often (several times a year).

If the price is right and it is not time critical, I would fly Tiger again, but at the moment, with Jetstar's price beat guarantee, I'd prefer to fly Jetstar!

 

[stuartfaz]

I must confess, I too have never had a god-forsakenly awful experience with TT. There's been times where the flight has been delayed but that was honestly neither here nor there.

I'd be less flippant about it if I had ever paid more than $40 for a flight. As has been said, you get what you pay for.

A friend of mine paid full fare for a seat on Tiger a few weeks ago. I had to laugh.

 

[straitman]

Tell me an airline that will refund the first leg of the trip when it has already been flown successfully. Thats right, none. The first leg has nothing to do with this, and even it if was delayed 10 hours, they wont refund it.

Sunstar320,

I think you are off on a bit of a tangent with this comment. No body ever mentioned getting a refund for a leg already flown.

 

[medhead]

Yes I agree. Tiger may be ordinary but they dont pretend to be anything else. Their conditions are clear, and there has been plenty of publicity about their stricy adherence to them. They are cheap, but you take the risk - caveat emptor !!

Caveat emptor doesn't even come into it. Tiger is not some back of the car boot operation here, it's not a van on the side of the road offering to sell me speakers that turn out to be a box of bricks. Tiger has offered to provide a service and have been paid to do so, if they can't provide the service then the refund needs to be immediate.

 

[Danger]

I agree, but, l think that the laws should be tightened up a little bit regarding LCC's. There seems to be a "pay for what you get, and if it's our (Tiger/insert LCC carrier) fault, to bad."

Caveat emptor doesn't even come into it. Tiger is not some back of the car boot operation here, it's not a van on the side of the road offering to sell me speakers that turn out to be a box of bricks. Tiger has offered to provide a service and have been paid to do so, if they can't provide the service then the refund needs to be immediate.

I couldn't agree more. Personally, I don't subscribe to the 'you get what you pay for' argument. Just because QF charges $249 for a flight from SYD-MEL red e-deal) and DJ charge $199, who's to say just because QF are charging more that with DJ it's a case of 'you get what you pay for'? In other words, at what point is 'you get what you pay for' the minimum level? That is, what's the line for, say, SYD-PER, where I can expect a minimum level of service and delivery as opposed to 'you get what you pay for'? Maybe it is DJ's price. Or maybe it's Tiger's when flying X-Y rather than what JQ or DJ or QF charge.

As medhead points out, we're not buying a used punch bowel at a flea market.

 

[MelUser]

I have said it before on here and no doubt I will say it again:

We know that this airline is like so anyone flying with them knows what they are capable of doing or not doing.

I have a friend who bought a house near an airport and now complains about airplane noise. Knowing what this airline's track record is and still booking with them is not logical.

In this world you do get what you pay for.

As an aside, I had a QF flying relative who recently flew Virgin as QF schedules didn't allow him to travel as he needed. His response is that they were absolutely fine.

 

[medhead]

I have said it before on here and no doubt I will say it again:

We know that this airline is like so anyone flying with them knows what they are capable of doing or not doing.

...

In this world you do get what you pay for.

Except in tiger's case it seems that you don't even get what you pay for, simply put people are paying to be put on an aircraft and flown to their destination. Tiger randomly don't provide what people pay for, how can the buyer beware? Are supposed to see the future and see that tiger isn't going to operate that particular flight.

 

[Alanslegal]

Tiger is not a disaster and even though I don't fly them, I still enjoy the benefits from their low fares. What I do is contact JQ and use their Price Beat Guarantee to fly SYD-MEL vv for around $26.xx each way and access both SYD and MEL FLounge

 

[ike]

I agree, the only good thing TT has done is bring the fares down and I have many times used the JQ price beat, and it works wonders.

 

[Undercover Brother]

My experience with Jetstar's price guarantee is that the schedules seem to shift around Tiger's fairly conveniently....

 

[mango]

I absolutely agree. Just came back from ROK-MEL and had a delay of 13 Hours!:evil:

 

[MH_fan]

I have said it before on here and no doubt I will say it again:

We know that this airline is like so anyone flying with them knows what they are capable of doing or not doing.

I have a friend who bought a house near an airport and now complains about airplane noise. Knowing what this airline's track record is and still booking with them is not logical.

In this world you do get what you pay for.

As an aside, I had a QF flying relative who recently flew Virgin as QF schedules didn't allow him to travel as he needed. His response is that they were absolutely fine.

Completely agree! I know what they're like and they have a reputation for poor service delivery. I simply choose not to fly with them so I can avoid the stress that they put passengers through. When a QF, DJ or even a JQ flight has been delayed or cancelled, they will at least make some attempt to get you on another flight as soon as is reasonable instead of leaving you completely stranded.