TIGER - Does Tiger tear up letters?

[straitman]

Does anyone think it is weird that Tiger doesn't list their Excess Baggage surcharges on their website???

(I'm not talking about the UPSize option, but the regular show up at the airport and your bag is overweight scenario).

...... Yes :!:

 

[oz_mark]

Does anyone think it is weird that Tiger doesn't list their Excess Baggage surcharges on their website???

(I'm not talking about the UPSize option, but the regular show up at the airport and your bag is overweight scenario).

From memory it is $10/kg,at least ex-PER.

 

[serfty]

Does anyone think it is weird that Tiger doesn't list their Excess Baggage surcharges on their website???

(I'm not talking about the UPSize option, but the regular show up at the airport and your bag is overweight scenario).

The web site is even slightly confounding.

Look at the 'luggage upsize" page:

• Luggage Upsize™

Please note that the Luggage Upsize™ option is not offered at airport check-in where standard excess baggage charges apply. The Luggage Upsize™ fee is non-refundable, even if your checked-in luggage weight varies on each leg of your travel. Additional excess baggage above the selected Luggage Upsize™ option (20kg/25kg/30kg) is subject to prevailing excess baggage charges, as stated in our Conditions of Carriage. Luggage Upsize™ is only applicable for excess baggage and not valid for carriage of sporting goods.

So go look at the Conditions of carriage to find the rates:

...
9.6 Excess Checked Baggage:
You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance (these rates may be changed or varied at any time and from time to time and will be available from us upon request and are available at our check-in counters). Carriage of all excess Baggage is at our discretion and subject to space availability. ...

Hmmm ...

 

[Mal]

The web site is even slightly confounding.

Yeah it's crazy.

 

[clifford]

Well, I feel I've just been scammed by Tiger. Just received an email telling me that schedules have changed for my upcoming flights (they are now 2 hours earlier) :

"For operational reasons, some changes have been made to our flight schedules. As a result, your reservation, has been affected. The departure time of your Tiger Airways flight between X and Y has changed. We apologise for any inconvenience caused. Please note your new flight details as the departure and arrival dates and times may have changed and might even depart earlier. We are sorry for the inconvenience caused and assure you that we have endeavoured to minimize the disruption as much as possible.

Please click here to acknowledge receipt of these changes at least 48 hours before the departure of your flight".

These changes will cause me to misconnect in Melbourne with another Tiger flight I have booked. Note that there is no suggestion of any refund or any other assistance from Tiger, and their Melbourne phone number is just apparently left off the hook. Even Jetstar would be much more helpful than this.

So the end result seems to be that I just have to forfeit the fare I paid for my connecting flight.

What a scam! All Tiger has to do is change its schedules from time to time and pocket the fares from people that can't readily accommodate the changes. Everyone should be aware of this before booking Tiger.

Is there anything further I could do at this stage (other than rebooking with another airline and losing my money)?

 

[ethernet]

I'd read that letter / email again carefully. If they dont provide advice or contact details, then someone who authorised that release should be sacked for being an idiot.

INAL, but sounds like a simple breach of contract to me, and WHEN you get in touch with them, specifically ask them about YOUR rights and what can they offer you, given that the revised offer is not acceptable.

As it is not a regular delay, but a shedule change, you should be on solid ground.

Set up you PC to record the call or calls, but advise them that you are recording in case a transcript is needed in the future , including failed calls.
Dont be afraid to take the operators details. Ask fro a refund of the calls too.

>>

Budget airline Tiger Airways is struggling to cope with the amount of contact centre traffic it's attracting from Australian callers, according to media reports.
The Herald Sun reported that it was told by one customer that she'd spent days ringing the airline, but had only ever got an engaged signal. Tiger spokesman Matt Hobbs admitted the number of phone calls had caught the airline by surprise.
Hobbs told reporters demand from phone customers had led the airline to substantially increase the number of staff at its call centres. "We are a low-cost airline in the true sense of the world, and we are never going to have a call centre of 1000 people waiting to answer the phone so that people can get through on the first ring at any time of day," he warned.​

>>>

There is a disturbing trend here, about Tiger not answering their phones. Perhaps a Virgin or Qantas shrill will point this out to the licence/regulatory bodies, or do this as a project, and maybe get you to contact one of their PR reps. Whilst they *may* be doing someting, it sure sounds like a 'regulatory condtition' is not being met, and Consumer Affairs in one or all of the jurisdictions may be browned off too.

Another option of last resort, is ringing up the credit card company and asking which option is best (collecting insurance on the card, or getting a reversal/chargeback advising them that the company is unable to deliver the goods, and does not answer their phone after all reasonable efforts have been made.

My 2 cents with budget airlines is to use a fancy credit card that carries travel insurance (unless tou have a yearly policy already), and or ring / check weather forcast to destination to avoid a Jetstar Darwin fiasco. Apparently SMS messages can be delayed 3/4 to 1 hour, and people in that line, getting delayed SMS'es. Not sure if that latency problem is being looked at.

 

[imapringle]

This is what I will do if i can get through to Tiger, and its starting to become urgent!

I flew TT on the day of their inagural Canberra service. Their were Tv cameras there, journo's etc, and of course the famous Chris Ward, and Matt Hobbs, but didn't see Tony Davis hanging around. There were people just chatting to them in the check in lounge as well, so if you want to speak to someone at Tiger (non aerocare), go to T4 on March 1, when their Alice flights begin, and you might see someone like the Aussie CEO etc etc

 

[straitman]

This is what I will do if i can get through to Tiger, and its starting to become urgent!

I flew TT on the day of their inagural Canberra service. Their were Tv cameras there, journo's etc, and of course the famous Chris Ward, and Matt Hobbs, but didn't see Tony Davis hanging around. There were people just chatting to them in the check in lounge as well, so if you want to speak to someone at Tiger (non aerocare), go to T4 on March 1, when their Alice flights begin, and you might see someone like the Aussie CEO etc etc

It's really starting to sound like this is the only way you might be able to contact them.
My daughter, her husband and my wife have (cheap) tickets MEL-ADL-MEL in March and they are currently considering the alternatives.

 

[imapringle]

It's really starting to sound like this is the only way you might be able to contact them.
My daughter, her husband and my wife have (cheap) tickets MEL-ADL-MEL in March and they are currently considering the alternatives.

Do you have a "tiger problem" as well, mine is that i wrongly put the Surname in the First name section, and the first name in the surname section, silly me, well i was trying to be fast to get those damn 9.95 fares

While i am on here, does anybody think that they will care, might take them a bit longer to find me on the computer when i show them my I.D, also my Lastname then Firstname, the wrong way around dont sound to good together, but im not going into that story now

 

[straitman]

While i am on here, does anybody think that they will care, might take them a bit longer to find me on the computer when i show them my I.D, also my Lastname then Firstname, the wrong way around dont sound to good together, but im not going into that story now

imapringle,

They'll probably just consider it a 'chinese' type name where the first and last names are reversed :!:

 

[simongr]

Or they could refuse carriage/charge a very large change fee...

 

[Petch]

They'll probably just consider it a 'chinese' type name where the first and last names are reversed :!:

I can confirm, that on 3 flights that I have had recently, this is the case. I am sure I posted something to that effect a while back. (The check-in rep may need prompting in their search. So long as all is pselt ocrrectly, otherwise, bang - change fee + fare difference!)

 

[ethernet]

At Tiger, we aim to answer your letter in about TWO MONTHS and a bit !

Mind you, it will be a pro-forma letter, that will not address your concerns, and finish up with a paragraph like -'accordingly, you got the lowest fare possible' after 1 page of generic we are a low cost airline spiell.

Just got an unsatisfactory reply to my letter, that did not address the substance of the matter just over two months later. Pity, Lee Kwan Yew would not like the less than 'smart' response to my inaugual flight. First impressions are important, and I am afraid non-answering phones, and very tardy and untimely letter responses, must be music to the other airlines, who wish a thorn in Tiger.