Just flew Tiger HCM->SIN->MEL and no real complaints.
Planes new and clean, and checkin was no worse that bogstar. Most annoying was the mumbled messages about timezones, and setting your watch, and hours/distance remaining on board
. There are no progress screens in the plane at all- not one. A cardboard placard would solve that issue.
All budget departure lounges lacked clear PA systems, a la Train Station announcers, so keep your wits about you, or you may miss the final boarding call.
They did not sting me for excess luggage (>15kg) although that could be the Christmas season - but they have some outrageous rates should they choose to. Or the planes were *not* packed. The 5 day excess luggage pay in advance option should be reduced to 12 hours - I used the post office. Note, Malaysia has the best postage rates. Vietnam was not so cheap, and a parcel needed 1/2 hour and forms in triplicate - what a pain.
The load factor was light - on hcm to sin, and about 1/2 empty SIN to DRW (able to move and get a line of seats), but quite full from Darwin to Melbourne. Interestingly, their online system showed expensive seats on the empty sector, so the revenue computer load balancer needs heavy tweaking.
In Melbourne, they park on the tarmac, and about a 300m walk to baggage collection area which resembles a *bike shed* and luggage arrival seems slow by comparision.
The Tiger (MEL) positive is that there is a car park opposite the bike shed, complete with football ground exit turnstyle. Better than the main terminals, IMHO, if someone is picking you up.
And they are hard/slow to contact and talk to. As they dont like email, I sent them a good old fashoned letter to HO - and will post the reply or otherwise.
The test. Will I fly with them again? Yes, if the price is right, and if time/dates are good. I hope they fix their multi sector bit, as, as someone said, no Sydney presence is a downer.