It is their job to remain calm and keep the house in order.
Unfortunately, like runs on banks in times of crisis, a huge back up of gift card redemptions is likely going to make things worse.
Yup only if they are being processed and sent out. I suspect that they haven't suspended the ability to transfer points to KF purely because if they did it would be almost an admission they are going down and that would only speed up the process. With gift cards they can stall without it being overly obvious what's up.