To London & Back - QF J v BA CW with a twist

[Evan]

I will add that the QF/BA lounge if your close and its not busy is also fine if you don't desire to eat from the noodle bar or similar in the CX lounges. I find it comfortable if small and not much hot food.

My QF flights and CX flights have usually found me at the wing since its closer.

E

 

[serfty]

As a WP, Myrna's Hubby has access to the First class lounges. Food supplied there is far more variety than the J lounge "Noodle Bars".

It is almost certain the "Wing" will be the closer venue (normally uses one of the gates 15-21). He should either depart the Wing at least ¾ hour before QF128 is scheduled to depart or head to the QF/BA lounge 1¼ hours beforehand to await boarding calls.

I'd do the former - the QF flounge can get VERY busy; Last Easter my wife and I had a very nice dinner in the "Haven" (See here) following by a rest in the "Library" (See here) before heading (quite well fed and watered - thank you) to our QF128 flight.

 

[Shano]

In the last month I have enjoyed a few meals in the Haven. Breakfast on a few occasions as well as dinner. The food, as serfty mentioned is pretty good.

I did the Wing to QF lounge shuffle the other day (prior to QF30). Should have stayed in the Wing as could not get any free wifi access and they were slow in replenishing the food. There would have been no more than about 10 people in the first class section. The J lounge was very busy.

 

[simongr]

I too found the lack of wifi in the QF/BA lounge strange. The whole airport has free wifi so why wont it work in the lounge?

 

[NM]

I do not agree with some others that The Wing is a long walk from the QF gates, especially if you are able to use the First Class section of The Wing. There is an entrance to The Wing First Class Lounge on the mezzanine level just after immigration. If you use that entrance to go into the lounge and to leave the lounge, the walk is about the same as to/from the QF/BA lounge.

While the QF lounge is opposite the gates most commonly used by QF, to get from the lounge level down to the departures level you need to go back to the escalators which are pretty much half way between the QF lounge and the Mezzanine entrance to The Wing.

But either way its no more than a 5 min walk from either QF or CX lounge to the QF gates.

If transiting at HKG, it is sometimes easier to use the J lounge entrance for The Wing, which is on the departures level across from gate 3 (from memory).

 

[serfty]

The Wing is not really a long way from the normal Qantas gates, maybe a 2 minutes longer walk than from the QF lounges.

I indicated ¾ hour as boarding normally starts ~½ hour before scheduled flight time and it may take up to ¼ hour to walk to the furthest gate that Qantas normally uses.

 

[simongr]

My only recolection of the distance was when I had misread the boarding time as the departure time - it sure seemed a long way from the CX lounge to QF gate that day

The only other issue in terms of distance is that the QF check in desk is at the opposite end of the terminal to CX so you walk twice the distance - I really am getting fat and lazy aren't I?

 

[Myrna]

Hi All

Thank you everyone for more good information on directions and services at CX First lounge at the Wing in HK. I will email them to hubby and will report back later this week after he is home. Much appreciated all the replies, hubby does not have time to check these forums and he is shy so I do all the research for him!

 

[Myrna]

Hubby is now back from HK. He checked in at the Express Checkin station in the City where they took his suitcase and gave him a boarding pass, and headed for the airport. He said the immigration queue was very long - it took 45 mins to get through. Then he went to the CX lounge - but got to the wrong one! After all the helpful advices in this forum, I emailed and spoke to him about how to get to CX First lounge at the Wing. Somehow he went through the wrong door and ended up in the Business lounge!!! Arrrgh! So, he had the shower in the Business lounge instead. After this he said he realised he was in the wrong lounge and went through a different door to the First lounge and did not have a cabana! He had a light dinner at the Haven restaurant (not cooked meals like in Qantas First lounge in Sydney, but self-served). He said he did ask to look at the cabana to see what the fuss was all about. He thought QF First lounge in Sydney was better in terms of services and facilities.

QF flight from HK back to Sydney was on time, but there were a few problems and he said he would write to QF to complain: only one toilet in the J class section was working, the AVOD did not work at all. A pax sitting next to him was very upset, because she said she paid a lot of money for her J seat and QF had let her down. Hubby thought the same because his company paid full J fare, not C or D fare. Then the business tagged luggage came out on the wrong carousel. A number of J pax, including hubby, were waiting at the carousel shown on the board for more than half hour. Then someone realised that they were put on a different carousel and no one bothered to tell them.

Does anyone know who he should write the complain to at QF (name & address)? Thanks.

PS - When hubby flew from Sydney to London on 1st December, it was 60 years of QF long haul flight so pax received a copy of the SMH dated 1st December 1947 and a packet of postcards.

 

[Tooner]

Sorry to hear it didn't all go well...I've always passed comments to the email address on the website. Quoting your WP # normally gets a friendly response

 

[Myrna]

Sorry to hear it didn't all go well...I've always passed comments to the email address on the website. Quoting your WP # normally gets a friendly response

Thanks, Tooner. Hubby has drafted the complain letter and will post it this week. Good point about quoting his WP # on the letter. I will mention it to him.