TPG anyone had any experience with them?

[serfty]

Not too hard to find serfty. http://forums.whirlpool.net.au/archive/1409360 It seems that for the Home Phone service, TPG use the existing copper wires to your home but then VoIP between the local exchange and their network. It's the conversion of the fax signals to VoIP and back again that might cause problems with fax. So TPG say they don't support it. But in TPG's Home Phone Q&A they say: Support – ADSL2+ with Home Phone FAQs

Thanks for the link.

In that case serfty is going to be ok using an analogue phone and ADSL modem on different, paralleled home extensions.

Unfortunately that's not the case.

It seems to be simply connected as a Naked DSL using a modem attached to one of the existing wired RJ sockets.

Support – ADSL2+ with Home Phone FAQs

3.8 There are multiple phone wall sockets in my home and TPG only delivered the service to one of these sockets. I would like the service to be delivered to all sockets or to a different socket in my home. What can I do?
Internal wiring issues are customer’s responsibility. We will endeavour to assist you if you wish to have the service delivered to a different wall socket or to multiple wall sockets in your premises, however additional charges may apply depending on the complexity of the internal wiring in your premises.

See lower diagram: Diagram

As per NM's indication the modem would likely have built in ethernet and WiFi capability as well as one or more RJ sockets for standard telephone connection.

This will be in the one place co-located where desktops can be connected to the modem with ethernet cables. The telephone base station would be also connected to the modem. That would leave me without the use of two corded phones currently employed as 'extensions' and an answering machine.

 

[Austman]

In that case serfty is going to be ok using an analogue phone and ADSL modem on different, paralleled home extensions.

Yes, I think so. It will just be like any other ADSL service from the local exchange to the home, over the existing copper wires. But from the local exchange to TPG it will be data/VoIP. And the coversion to VoIP stuffs around the fax signals. Support – ADSL2+ with Home Phone FAQs The diagam at 3.6 shows how it's done.

 

[Austman]

As per NM's indication the modem would likely have built in ethernet and WiFi capability as well as one or more RJ sockets for standard telephone connection.

TPG will not even touch your existing wiring between the local exchange to your home or in your home itself. The connection over to them will all be done at the local exchange. So your parallel RJ sockets will stay the same.

 

[serfty]

TPG will not even touch your existing wiring between the local exchange to your home or in your home itself. The connection over to them will all be done at the local exchange. So your parallel RJ sockets will stay the same.

This appears to incorrect - it's simply a naked DSL setup connected to one of the existing wired sockets with a modem utilising a VoIP based facility through one or two standard telephone sockets on the modem.

Any existing standard telephone device would need to be connected to the sockets in the modem, not the other existing wired sockets within the house.

 

[Austman]

This appears to incorrect - it's simply a naked DSL setup with a modem connected to one of the existing wired sockets. The modem has a VoIP based facility available through more standard telephone sockets.

Any existing standard telephone device would need to be connected to the sockets in the modem, not the other existing wired sockets within the house.

See the Q&A 1.3. TPG's Home Phone uses copper wires from a DSLAM in the local exchange. If you just have naked ADSL you'll need a softphone/USB phone etc with a new phone number. But with TPG Home Phone you get to keep your existing phone and number (if it's now Telstra, Optus, AAPT, Primus or Powertel). It's a "standard telephone service". Not a softphone.

 

[serfty]

See the Q&A 1.3. TPG's Home Phone uses copper wires from a DSLAM in the local exchange. If you just have naked ADSL you'll need a softphone/USB phone etc with a new phone number. But with TPG Home Phone you get to keep your existing phone and number (if it's now Telstra, Optus, AAPT, Primus or Powertel). It's a "standard telephone service". Not a softphone.

Hmmm ... never considered that - rather a strange thing to do given the ominous presence of the NBN ....

 

[NM]

From the diagrams linked above, I think the "splitter" is just a regular ADSL2+ filter, and they are providing a regular analogue copper phone service with ADSL over the top. The VoIP part is done at the exchange as initially suggested by Austman. So there should be no reason why you cannot install additional ADSL2+ filters on additional RJ11 outlets that have been wired in parallel inside your home. Naturally TPG will not take any responsibility for the wiring and if you have any problems they will instruct you to remove all other devices from the line and just leave the one splitter and modem they have shipped to you. This is normal for such telco providers.

I run two ADSL filters, one on each of two different wall sockets. I have one at the modem where I also have it patched to my fax, and one at another socket where the DECT cordless phone base station is connected.

 

[NM]

Hmmm ... never considered that - rather a strange thing to do given the ominous presence of the NBN ....

NBN is at least 5 years away from my place, and my guess is even longer. So I have no issues with a 2 year contract for ADSL services and analogue phone line now.