Turkish Smiles and Miles - nope I am not smiling

[Flyingwombat]

We just got back from a business class trip JKT-IST-LGW and then OSL-IST-KUL-SYD with all sectors but the last one operated by TK. KULSYD was an MH flight with a TK flight number. Got credit with UA no issues for all sectors but that last one. I had read that other Star programs would not credit for non-Star operated codeshares so I had joined us up for Smiles. Lodged a claim and got contradictory messages back for me and my partner with exactly the same query sent... Typical of TK. In the end it turns out even they will not credit that sector. So we paid a revenue J class fare to TK and even in their own program, they won't give us credit. We can't get credit in any Star program, not their own program and of course not MH or QF due to the TK flight number.

Just sums up our TK experience. Good food, seats and routes. Horrible ground handling and really average staff who don't care. We got a good deal AUD$5k each and could incorporate Oslo but won't fly them again.

 

[RooFlyer]

Just sums up our TK experience. Good food, seats and routes. Horrible ground handling and really average staff who don't care. We got a good deal AUD$5k each and could incorporate Oslo but won't fly them again.

Seems a bit harsh given the overall experience you relate.

 

[Flyingwombat]

Seems a bit harsh given the overall experience you relate.

Nope not at all. You didn’t see the horrible ground service in Istanbul, Oslo and Jakarta! Totally spoilt the overall business vibe. Also in the air on all flights the service was lacklustre. Since you weren’t there, maybe your comment is not so valid?

 

[RooFlyer]

Nope not at all. You didn’t see the horrible ground service in Istanbul, Oslo and Jakarta! Totally spoilt the overall business vibe. Also in the air on all flights the service was lacklustre.

For $5K you got an absolute bargain, even with service faults considered. Food, seats and routes, which you approved of, are 80% of what I'd want for good flight, so I'd take those for $5K any day. coughpy check-in etc - meh - soon over that.

Since you weren’t there, maybe your comment is not so valid?

Maybe it is as we all have different perspectives. Its a comment, not an arbitration. If you don't want comments on your post/thread from "people who weren't there" (like, everyone else here) perhaps mark the post 'comments not welcome'.