Turn Down Service at Hilton Hotels - "not a brand standard"

[drron]

Personally as I said on the new wording of upgrade policy these changes are almost certainly due to Hilton going public again.
2006-Blackstone buys Hilton-
The Blackstone Group - Wikipedia, the free encyclopedia
2008-lounge access for diamonds policy-not definite before then-
Lounge Access No Longer Guaranteed; Hilton “Enhances” Gold Level Perks - FlyerTalk Forums
2012-suite upgrades made available to diamonds-
2012 Diamond suite upgrade failure thread - Page 4 - FlyerTalk Forums
December 2013-Hilton IPO-
Blackstone

june 2014.blackstone starts selling it's shares in Hilton-the IPO was the other investors getting out.
Blackstone Investors Set to See First Cash From Hilton IPO - Bloomberg

Now we are seeing some winding back of benefits and services.Not surprising to me.

 

[Cruiser Elite]

Definitely *not* small, I agree!

I'd say there was a major screwup - personally I'd drop a note to the GM politely explaining your disappointment.

The front desk is now aware, however that doesn't mean that the GM is - it's a reflection on them how the guest feels, so a heads up can ensure it doesn't happen again.

Hope the rest of the stay is up to standard for you.

Interesting you mention GM. When we stayed at Morrison by Doubletree in DUB - whilst it was only a 4* hotel the hard and soft product was so outstanding I felt compelled to seek out GM and express my total satisfaction and ask him to pass on my sentiments at next staff briefing - he sais absolutely 100% will do so.

He then asked me would I mind posting a review on TripAdvisor - absolutely 100% will do so I said. He also asked would I send off email to Hilton feedback - absolutely 100% will do so I said.

Then I proceeded to tell him that I had already posted some comments as to quality of our stay at Morrison on AFF. He was totally unaware of existence of AFF but his face lit up when I told him - he then responded without prompting - 'That's fantastic - Hilton will be monitoring that site and they would already be aware of the positive feedback'!

So hopefully Hilton and other hotel chains do monitor AFF - postings on sites such as AFF may indeed be getting through to the top of the food chain.

 

[TomVexille]

Currently staying at the Hilton residences surfers paradise, have had turndown service every night.

Also had turndown at the Hilton Surfers

 

[Moopere]

Re: The New Hilton Meeting Master Thread.

Frankly I don't see the point of a turn down service. They're pulling back the bedspread and putting confectionery on your bed.

If I've forgotten to put the DND sign up or checked in late I invariably find they've turned down the wrong side of the bed thus rendering the whole exercise pointless.

"Turndown" does imply a service restricted to bedsheets - however, as others have described, in a lot of these 5* hotels the actual service is far greater than this and I certainly welcome it and miss it when it doesn't arrive. By late afternoon, if I'm on holidays, I've usually showered and generally made a mess of things, its nice to know that the 'turndown' is coming later in the evening and will not only fix up my bed and leave a chocky behind but will also usually change my towels and generally tidy up.

I guess most of these little nicities can be done away with and we'd all still live - but at what point of reduction of little services does a hotel drop from being 5* to 4 or 3 or even lower?

 

[jetlagger]

Re: The New Hilton Meeting Master Thread.

The evening turndown service at Hilton Tokyo Shinjuku is one of my favourites.
Bed folded back very neatly.
Curtains/blinds closed & dim lighting.
All towels, soaps, shampoos replaced & water replenished & rubbish bins emptied.
Place mat next to bed with slippers precisely arranged.
Hand made origami on pillow & a good night message with the next day's temperature on a card.
Soft music playing.
Very thorough service all round.

 

[boomy]

Re: The New Hilton Meeting Master Thread.

Frankly I don't see the point of a turn down service.

It's nice to get extra water bottles and chocolates.
At some hotels the exec rooms are very similar to deluxe rooms so the small things like turndown service can make a difference.

 

[Cruiser Elite]

Re: The New Hilton Meeting Master Thread.

The evening turndown service at Hilton Tokyo Shinjuku is one of my favourites.
Bed folded back very neatly.
Curtains/blinds closed & dim lighting.
All towels, soaps, shampoos replaced & water replenished & rubbish bins emptied.
Place mat next to bed with slippers precisely arranged.
Hand made origami on pillow & a good night message with the next day's temperature on a card.
Soft music playing.
Very thorough service all round.

That's what I am talking about - standard turndown in ALL the hotels I stay in China - miss it when it does not occur.

Many times when they knock on door and I am in room just say later pls - then before exiting hotel approach front desk to ask now - done deal.

 

[amaroo]

Re: The New Hilton Meeting Master Thread.

I only stay in hotels that do a turn down......never need to request.

 

[Deleted member 29185]

Re: The New Hilton Meeting Master Thread.

I guess the turndown service is neither here nor there to me really. My kids love it for the chocolates (feel quite miffed in CNS where they give tea bags in lieu) but it can be very nice to arrive home after an evening out to find the lights dimmed, curtains pulled and my jeans picked up off the floor and hung over the back of a chair.

All in all, I'd prefer to have the service (which is experienced most times at Hilton properties I've stayed at) but if it's not done, I don't feel aggrieved enough to complain to management about it.

One turndown extra I did appreciate was in Hilton Taupo where they also left a little card by the bed which gave the weather prediction for the next day or so. Considering we were there for the skiing, that was a great idea.

 

[drross]

Re: The New Hilton Meeting Master Thread.

No one seems to do that anymore. loved getting the weather forecast card left on the pillow at night