Unable to change redemption ticket departure date using "manage my booking"

[mew]

I have a saver J booking ,booked online, for PER to LHR for July 22. Using manage my booking I can find an available date in August 22 and can complete the change up to the very last bit where I accept the conditions, then I get the error "cannot process your request right now. Get in touch with the local office." The phone wait is over 1 hour and the online request won't accept a departure date after 31/12/21. Anyone have any ideas?

 

[Kimster]

I have a saver J booking ,booked online, for PER to LHR for July 22. Using manage my booking I can find an available date in August 22 and can complete the change up to the very last bit where I accept the conditions, then I get the error "cannot process your request right now. Get in touch with the local office." The phone wait is over 1 hour and the online request won't accept a departure date after 31/12/21. Anyone have any ideas?

Check the expiry date on the passport for all the passengers. The passport should have 6 months or more validity for the return leg. (I have had this issue for my child recently and the call centre fixed it for me).

 

[mew]

Check the expiry date on the passport for all the passengers. The passport should have 6 months or more validity for the return leg. (I have had this issue for my child recently and the call centre fixed it for me).

Thanks, You may be correct, there is less than 6 months left. I'll try to phone them.