Unnecessarily complicated loyalty program rules & features

While not VA status, if someone can explain in detail all the specific benefits of VA status on partner airlines - when things will apply and when they don't, I'll be a happy camper
Yeah it’s so confusing. With Sq, I only get SQ-operated lounge access, and with Qatar, I seem to get partner lounge access in addition to QR-operated lounge access. And then if I fly VA internationally, I get no lounge access. It’s seriously bizarre.
 
Well BA are doing a good job of taking the crown for complicated.

Tier Points towards status is earned depending on how much a ticket costs. Except taxes and charges don't count. Except if it is a BA Holiday booking where taxes and charges do count. Except the total is divided by the number of people in the holiday booking. Except if it is not a BA booking, then it is a percentage of the distance travelled depending on the fare class. Except some specific airlines earn half that of others. Except if it is a codeshare. Except BA legs will attract bonus TP depending on the fare class and distance. Except if they are codeshares.

Simples!
 
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The Accor eco-system of 'paid cards' (how they relate to each other etc). Every time I try to understand it by reading the threads here, I end up with my head buried underneath a pillow.
Yes, Accor is by far the most convoluted points program --- I can't count the number of times I've been to a hotel and tried to use points on checking out and they've said random things like you have a 1,000 points / stay cap in your account, which there wasn't --- and yes, how their different reward systems and cards relate to each other...

And I'm not sure if it quite fits in here, but why is it so tricky to book online reward flights on partner airlines without having to doing it over the phone, when it shows you the availability online and lets you go all the way through to the payment screen (Virgin Atlantic on Vietnam Air, KF on Air India etc)
 
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Yes, Accor is by far the most convoluted points program --- I can't count the number of times I've been to a hotel and tried to use points on checking out and they've said random things like you have a 1,000 points / stay cap in your account, which there wasn't --- and yes, how their different reward systems and cards relate to each other...

And I'm not sure if it quite fits in here, but why is it so tricky to book online reward flights on partner airlines without having to doing it over the phone, when it shows you the availability online and lets you go all the way through to the payment screen (Virgin Atlantic on Vietnam Air, KF on Air India etc)
Pretty sure you need to request points at checkin.

Easier if you just do it at time of booking.
 
Pretty sure you need to request points at checkin.

Easier if you just do it at time of booking.
Thanks, yes, have done so re check-in and still experienced those sorts of problems - yes, better at time of booking, but as befits Accor, not always an option they give or I earn points later on --- an eclectic program!
 
Thanks, yes, have done so re check-in and still experienced those sorts of problems - yes, better at time of booking, but as befits Accor, not always an option they give or I earn points later on --- an eclectic program!
It used to be a very eclectic program. Relying on a specific property is probably fraught with danger but TBH, I’ve usually felt some sort of love even as lowly Gold.
 
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Unnecessarily complicated? Qantas SC/points earn, the "Simpler and Fairer" system. There is no contest. The explanation of the detail on the QF website is long winded and still confusing. Making it tough to find by hiding it behind calculators is ridiculous. Determining the earning class requires a degree; with partner airlines, it's a third degree of pain for some airlines, especially if Business and First Class buckets fall into different earns depending on which sector is being flown (and which sectors these are aren't well defined). And if the route network - Qantas or partners - changes, the system isn't very adaptable to such changes, e.g. either it'll be uncertain what the earn is, there is no earn possible, or it'll be unfairly low because it isn't covered by the zone system.

I contend that there is no other frequent flyer programme in the entire world whose algorithm to determine the earn of status and points is more complicated than that of Qantas.



Not sure if things have changed, but Star Alliance status and points earn can be unnecessarily complicated when codeshares are involved, especially in Economy or Premium Economy classes. This is because the bucket to for earn is based on the operating carrier, not the marketing one. So let's say you purchase a ticket marketed by LH on a flight operated by UA. The LH ticket says your bucket is H. If this were oneworld, you go to your earn table and look up Lufthansa, then find where the H bucket is, and there you go. But in Star Alliance, the LH H bucket seat you have may be a different bucket when sold by UA, the latter being the operating carrier, e.g. your LH H bucket seat might be a Q bucket seat on UA. Your earn is based on looking up United Airlines and then finding Q bucket. Which marketing carrier bucket maps to which operating carrier bucket? Who knows.... certainly not displayed at point of sale.




I'm actually still a bit confused by Velocity's complimentary status for Gold/Platinum for the partner hotel and car companies, i.e. if you maintain your status, do you get to enjoy another 12 months of partner status; if you maintain your status, can you switch partner programmes; if you drop your status (e.g. Platinum to Gold) or upgrade (e.g. Gold to Platinum), do you get a new 12 months of status in a partner programme; if you upgrade your status to Platinum, then drop, but then later upgrade again back to Platinum (say after a few years), do you get a new 12 months of status in a partner programme, even if you have nominated that partner status previously? The Velocity website and T&Cs don't seem to make all these clear.
 

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