updated time and free award cancellation

[splashin!]

I just received a notification from Qantas regarding an updated time for my BA flight. The time difference is minimal.

Suppose I don't accept and choose to cancel my award booking. Will I have to pay the award cancellation fee? I am unsure if 'There is no charge associated with this change' refer to free cancellation.

"Your flight booking may have been disrupted. Accept, change or cancel your new flight arrangements if these options are offered. There is no charge associated with this change, although note that charges may apply to any further changes or cancellations depending on your fare type."

 

[serfty]

Suppose I don't accept and choose to cancel my award booking. Will I have to pay the award cancellation fee? I am unsure if 'There is no charge associated with this change' refer to free cancellation.

You would not normally need to pay any cancellation fee since the Qantas System sees it is a schedule change significant enough for those options to be offerred.

When I go to manually cancel an international award booking, I currently see the following before I can proceed:

 

[splashin!]

You would not normally need to pay any cancellation fee since it is a schedule change significant enough for those options to be offerred.

When I go to manually cancel an international award booking, I currently see the following before I can proceed:
View attachment 312643

Thank you serfty. I received a confirmation screen with "if you are cancelling your booking due to a disruption caused by Qantas, we will refund the value..." Technically it's by BA. Guess I will wait and see...

 

[defurax]

You would not normally need to pay any cancellation fee since it is a schedule change significant enough for those options to be offerred.

When I go to manually cancel an international award booking, I currently see the following before I can proceed:
View attachment 312643

Is this because the ticket was booked before 30/09 and free cancellation until 31/12?

 

[splashin!]

hmmm...I booked mine on the 18/10. It's a bit confusing tbh. I mean why offer the option to accept when there's a penalty to decline?

 

[encryptededdy]

Is this because the ticket was booked before 30/09 and free cancellation until 31/12?

It's possible that one of these restrictions is not currently enforced by the system

 

[serfty]

Is this because the ticket was booked before 30/09 and free cancellation until 31/12?

Booked this week. It's was a QFF award on AA metal. I actually have cancelled as better options showed up Friday.

(I am in the habit of keeping a record of each step by printing the web pages to PDF files or taking screen shots when undertaking such activity.)

 

[serfty]

Thank you serfty. I received a confirmation screen with "if you are cancelling your booking due to a disruption caused by Qantas, we will refund the value..." Technically it's by BA. Guess I will wait and see...

It depends on if you actually want to travel on the booking.

Did you take any action after receiving the notification?

 

[Cessna 180]

I just read through those conditions on their website, Serfty. I could not see any mention of "up to 24 hours" prior to departure. Do you think that means we can cancel any time prior to departure and incur only 6000 points or even zero for a full classic reward?

 

[serfty]

I just read through those conditions on their website, Serfty. I could not see any mention of "up to 24 hours" prior to departure.

That's because there is no 24hour cancellation clause for Award flight redemption bookings.

Do you think that means we can cancel any time prior to departure and incur only 6000 points or even zero for a full classic reward?

Yes.

See 14.7.4 [generally] and 14.7.4(f) [specifically] of the T&C's.

Frequent Flyer Terms and Conditions | Qantas

These Terms and Conditions form the basis of Qantas Frequent Flyer, to protect both Members and the Qantas Group.

www.qantas.com

 

[Cessna 180]

That's because there is no 24hour clause for Award flight redemption bookings.Yes.

Ok perfect thanks Serfty. I have a booking for tomorrow, that is looking a bit unlikely but I am still hopeful. It used to be 24 hours though I think?

Also, since posting that question, I just rang Qantas, and was promptly put through to a helpful agent whom also confirmed the above. On my asking his whereabouts he said he was in Akl.