V Australia Woeful Business Class

[straitman]

Of course not! You are missing the point so let me try to make it easier for you to understand. If you buy say a Mercedes ahead of a less expensive car and something on it doesn't work, do you just accept it or having paid a premium, do you bring it to the attention of someone who cares enough to do something about rectifying the problem?

I agree yet you have a company rep publically offering to look into the problem for you and you have said NO.

 

[Jacko4]

I'd take it back to the dealership, not E-Mail the CEO and get upset that you don't get a reply from him or his people in less than 2 days.

I understand your not happy with the product, your complains about the service, are very minimal from my point of view.

OK, i was trying to use an example not for it to be taken literally. My view clearly differs from yours. I am passionate about customer service improvement. We all have our own views as to what is and isnt important. The issue is that unless they are communicated, regardless of whether individuals disagree, the business seeking to improve will never know.

 

[Jacko4]

I agree yet you have a company rep publically offering to look into the problem for you and you have said NO.

Yes but I had already spent numerous calls speaking with whoever I could get through to in VAustralia.
Try it yourself, see if you can find a telephone option that allows you to register a complaint! I spoke with a few different departments, none of which were able to act. Then I spoke with outsourced baggage handlers who were acting in total isolation with no authority. So much time already invested with nothing but frustration.

 

[LiamR]

Yes but I had already spent numerous calls speaking with whoever I could get through to in VAustralia.
Try it yourself, see if you can find a telephone option that allows you to register a complaint! I spoke with a few different departments, none of which were able to act. Then I spoke with outsourced baggage handlers who were acting in total isolation with no authority. So much time already invested with nothing but frustration.

Then why didn't you take up the offer of the Velocity Rep? They are always VERY helpful...

Something isn't adding up here...

 

[Jacko4]

Then why didn't you take up the offer of the Velocity Rep? They are always VERY helpful...

Something isn't adding up here...

I see you are located in QLD. Do you work with VAustralia?

 

[Misha]

:!::shock::?:

 

[straitman]

Yes but I had already spent numerous calls speaking with whoever I could get through to in VAustralia.
Try it yourself, see if you can find a telephone option that allows you to register a complaint! I spoke with a few different departments, none of which were able to act. Then I spoke with outsourced baggage handlers who were acting in total isolation with no authority. So much time already invested with nothing but frustration.

I am not going to argue the pros and cons of your argument publically. I also understand your frustration with this but this forum is about helping people and the Virgin company reps here have a very good track record of sorting out issues.

I strongly recommend that you accept the offer of help as at this point you have nothing to lose and a lot to gain.

By continually refusing the offered help you will have the cynics here believing your complaint is simply another wind up.

 

[LiamR]

I'm sorry, but I'm going to stop this petty arguement.

I do not work for Virgin Blue, not all Queenslanders work for V Australia.

Liam R.

 

[AaronBradford]

I see you are located in QLD. Do you work with VAustralia?

Something tells me a V Australia employee probably wouldn't have QFF Platinum ...

 

[extracta]

Something isn't adding up here...

I agree.

You will note that on the initial complaint the jacket was given to the op after standing in the isle without a mention of it being the wrong Jacket.

On a subsequent post it turned out to be the wrong Jacket, and somehow identical.

 

[straitman]

Thread closed as noting new or useful is being added.

It can be opened again at the OPs request if there is relevant information to add.