I've run in to this issue before - unless things have changed, there are no awards available Australia-Europe that include VA29 and VA30. I was told that it was going to be "looked in to".
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Just been told over the phone cannot book on VA Codeshare flights. Furthermore, no quote can be given over the phone for points - that is arranged direct with the airline. (SQ, EY, etc)
I've run in to this issue before - unless things have changed, there are no awards available Australia-Europe that include VA29 and VA30. I was told that it was going to be "looked in to".
Do what I just did........ pay for VA to AUH and then use points for J (or Y) seat to LHR. In my case I paid for my wife in Y+ to AUH and then used the points in J to CDG..... my wife is happy.
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