VA cuts Brisbane Premium Entry opening hours

[Milefest]

Re: VA wishlist. Time for.....

Still better than their original policy.

5 security personnel + 1 check in agent for 15 hours a day Saturday and Sunday no longer needed, that's a saving of something like $2250 in wages..

Hopefully they can spend those savings on spirits
[SUP]A man can dream[/SUP]

 

[DavidFlynn]

Not quite an open-and-shut case...

What a rollercoaster today has been!

You're telling me!

 

[Fiches Mouser]

Re: Not quite an open-and-shut case...

You're telling me!

Busy day at the office or something?

 

[PDog]

Re: Not quite an open-and-shut case...

Fast!! I sent feedback yesterday & got a vanilla reply this morning '...we're sorry for the inconvenience, thanks for your feedback, this is how we learn what our customers want, etc...'! They did!!

 

[Fiches Mouser]

Yep, as expected...

Dear mrsmart,

Thank you for taking the time to share your feedback regarding the changes to our Premium Entry in Brisbane Airport.

I am sorry to hear you are disappointed with the changes.

We pride ourselves on the Virgin Australia products, and are continuously looking at ways to enhance our offering, which is directly influenced by the feedback we receive from customers.

The recent changes to the Premium Entry in Brisbane Airport were to be on a trial period for 60 days commencing 16th of January.

The business has since assessed the results and a decision has been made for the Premium Entry at Brisbane Airport to return to standard lounge operating hours during the week (Monday - Friday) commencing 27 January 2016, and will be closed on the weekends.

I’m sorry for your dissatisfaction, but we certainly appreciate your continued support of Virgin Australia and looking forward to welcoming you on board in the near future.


Kind regards,
[NAME]
Guest Relations Coordinator