Valet parking at SYD lounge entry.

[R36snowbound]

I use the valet parking at the premium entry of the SYD lounge once a fortnight on average.

Virgin subcontract out the management of the valet parking operation and the two companies do not seem to be able to share information.

Every time I use the valet option, its the same routine: full name please, contact number, time and date returning please. This is all written out by hand the by the valet attendent.

I have a bit of a mouthful for a surname, so spelling out everytime gets a few laughs with the attendent.

Why the valet attendant can't simply scan my velocity membership card, to bring up my name and contact details is beyond me....... perhaps evern my flight details??

When I ask the attendent, the excuse I get is "but sir, we are two different companies".

The valet parking at the lounge entry is a great concept which could be improved by some simple streamlining of procedures and better access to information.

What can you do VA?

 

[esquire]

Can you register like with QF Valet Parking ? - that was simple and in the end all they needed to know what flight I am coming back on. Everything else was sorted out. In Perth- in some cases they were ready for me before I even got to the valet counter in Perth.

That is one of my frustrations with Virgin - website, major partner-alliance airlines, hotels, etc etc - so many are outsourced (which is fine if it works well) - but the systems just don't talk to each other.

 

[bullerdude]

Have some print outs of your details that you can simply hand them lol... might at least make your travels a little easier.