Vaustralia to scrap Mel-LA direct????

[sampson]

Jetstar did, Anonymouscoward, after Geoff Dixon's letter surfaced about saving $100m.

 

[DJ737]

Hi Sampson

I assume you read and understood the terms and conditions before booking?

Including this :

11.3 Liability for schedule changes. Except as set out in Articles 12.5 and 12.6, and unless the Laws or the Conventions say otherwise, V Australia will not be liable to you for any losses that you incur as a result of schedule changes.

No, well tough luck, travel insurance covers these things, and is available during the booking procedure.

DJ737

 

[sampson]

Thanks for that DJ777. What does the Convention Act say about compensation being owed unless the airline proves ...

 

[lovestotravel]

Hi Sampson

I assume you read and understood the terms and conditions before booking?

Including this :


No, well tough luck, travel insurance covers these things, and is available during the booking procedure.

DJ737

Airlines can write whatever T&C's they like and TRY to hide behind them when they want to change things in their favour.

FACT is that they cannot get away with everything because of a T&C

Consumer win: my triumph over Virgin Blue’s incompetence - Crikey

If anyone is affected by VA changing their schedule for the MEL-LAX flights after they stuff you around and deny your refund, lodge a case in your appropriate small claims court.

In Victoria it is VCAT, and costs around $35

VA then receive a letter saying you have lodged a claim against them for xx_xx_ and they are meant to settle it before going to "Court"

You will probably end up in "Court" and VA will fight it no doubt but in most cases I would say that you would win.

FACT is staff were sacked for MEL-LAX back in June

The 777 was delayed and that was known many many weeks ago yet VA still took bookings for MEL-LAX and will now try to put you through SYD.

Don't accept their rubbish and just lodge a claim with them.

 

[lovestotravel]

In the above Crikey case this reason for DJ changing the schedule.

"Virgin submitted that the cancellation was an operational one, being due to its “summer schedule” ending and its “winter schedule” starting, necessitating a downgrade of aircraft to a smaller plane. The person making this claim was Virgin’s “Schedule Optimisation Analyst”, who did not bother travelling to Melbourne and therefore, was not able to be cross-examined on her somewhat dubious claim. In any event, even if the cancellation was due to the changing of seasons, this appeared to be a cough-up, which was belatedly discovered by Virgin months after advertising the flight for sale on its website."

VERY POOR FORM!

 

[pauly7]

Airlines can write whatever T&C's they like and TRY to hide behind them when they want to change things in their favour.

FACT is that they cannot get away with everything because of a T&C

Consumer win: my triumph over Virgin Blue’s incompetence - Crikey

If anyone is affected by VA changing their schedule for the MEL-LAX flights after they stuff you around and deny your refund, lodge a case in your appropriate small claims court.

In Victoria it is VCAT, and costs around $35

VA then receive a letter saying you have lodged a claim against them for xx_xx_ and they are meant to settle it before going to "Court"

You will probably end up in "Court" and VA will fight it no doubt but in most cases I would say that you would win.

FACT is staff were sacked for MEL-LAX back in June

The 777 was delayed and that was known many many weeks ago yet VA still took bookings for MEL-LAX and will now try to put you through SYD.

Don't accept their rubbish and just lodge a claim with them.

Interesting article but Crikey are just so slanted and one eyed and post such rubbish stories I can't actually be sure how much of what they are saying is exaggerated BS or not anymore (for any article)....

 

[vet]

Loves, I wouldn't suggest VCAT. VCAT is a Tribunal, not a Court, and in the case of international travel under Conventions/aka Treaty, VCAT might not have jurisdiction according to a decision of Mr Vassie of VCAT in 2007. There's other problems too if one wants to rely on Trade Practices laws as one would do in a seriously fought case.

Crikey on the other hand could go to VCAT because his travel was domestic and didn't involve the Laws and Convention that in the T&Cs cited by DJ777.

 

[sampson]

Mr. Levans is the General Manager at the Consumer Affairs Victoria office, He thought VCAT was the place to go but he wasn't aware of that court case. Anyhow, he's asked his assistant to look into the cases, and he's talking to the ACCC. VCAT says their fee is only $35 for claims under $10k and I'd like to know if the Montreal Convention law in DJ's Terms will allow VCAT to award up to AUD$7500 per passenger for the delay.