Velocity Dining - 500 points per booking until 31st July, 300 after!

[777]

I'm assuming the restaurant pays a commission/fee to the site so a reporting a no-show saves them money.

 

[clarkkent]

Booked and dined at Etch in Sydney last Friday, no issues with finding times on the site. Will be interesting to see how long before the points hit the account.

Perhaps especially interesting since they've since closed down!

 

[medhead]

Had a booking last Sunday night using this service. The restaurant did not have the booking when we turned up. Luckily they could fit us in. There might have been some issue in the expected restaurant was closed but directed us next door for a variation on their theme, but under the same name. Still it does not explain why they did not have my name at all.

 

[StevePER]

I was reminded by this thread and found the restaurant I was planning to go to tonight is on there. Strangely they had tables for two but not for one, so I have booked for two. So I'm not sure they will count this as honouring the booking, but I haven't lost anything by trying.

 

[carwashhair]

Let us know how you go with this, StevePER. I'm in the same situation as this from a booking two weeks ago - no points as yet, or even any activity lodged.

Has anybody had points posted yet? Interested to see if the lag is as bad as some eStore partners.

 

[StevePER]

The restaurant had no record of the booking (not that surprising I guess since I only made it 45 minutes earlier) and were a bit aghast that I couldn't make a booking for one. I think the chances of the points posting automatically are slim.

 

[Major]

Points not yet received for dining on 16th June. I suspect I will have to chase this up.

 

[lovestotravel]

My points from early June have not credited either, but I'll give it a bit longer

Points may take up to six weeks to be credited to your Velocity Frequent Flyer Account after the booking has been honoured

 

[lobo76]

I eat at a place in Melbourne last night. Again they didn't seem to acknowledge the booking so much (it's place where booking is not the norm). So hopefully...

 

[StevePER]

I looked for a table for one for tonight's meal, and found one that subsequently disappeared as soon as I tried to book it. So it was another booking for two. This time it was confirmed over the phone. I'm a bit more confident of this one posting automatically.

 

[Virgin Australia]

Thanks everyone for your feedback. We are working to give you as much online availability as possible, however some restaurants could hold back a few tables for phone reservations or walk ins. Points will be allocated up to 6 weeks after you’ve honoured the booking so please allow this amount of time to pass before contacting the Contact Centre or raising a retro-claim.

 

[medhead]

How do you know I honoured the booking if the restaurant had no record of the booking? I made a booking with plenty of notice (weeks) turned up and there was no booking for me on the list. Fortunately they had a table, but still it could have turned into a bad night for the family.


Sent from the Throne

 

[lobo76]

How do you know I honoured the booking if the restaurant had no record of the booking? I made a booking with plenty of notice (weeks) turned up and there was no booking for me on the list. Fortunately they had a table, but still it could have turned into a bad night for the family.


Sent from the Throne

Indeed, the 6 week lag makes it problematic to trace alleged no-shows too. It might be handy to get a notification from Virgin if there is a disputed booking...

 

[lovestotravel]

1. Keep the email booking confirmation
2. Keep the receipt from the restauarant

If points are not there in 6 weeks lodge a claim through Velocity, if they decline it you have the receipt and email it to them

 

[Strongarm]

3 Weeks since I dined and still no points credited.

 

[medhead]

How do you know I honoured the booking if the restaurant had no record of the booking? I made a booking with plenty of notice (weeks) turned up and there was no booking for me on the list. Fortunately they had a table, but still it could have turned into a bad night for the family.

Thanks VA for chasing up what happened with my booking via PM. Feedback so far is appreciated. I'm glad to help find any bugs in the system. Sorry guys, I don't really care about the points so I won't be going out of my way to feed back whether they arrive or not. truth is I'll probably forget in 6 weeks.

 

[lovestotravel]

So if you don't car about the points, why bother using the system and why bother posting in here

Funny stuff

 

[medhead]

So if you don't car about the points, why bother using the system and why bother posting in here

Funny stuff

This is a wind up right? Seriously tempted to tell you what i really think of your question. But lets try the innocent answer.

To try the system out, I think it is a good and promising idea. The restaurant was in the system and had a booking when I wanted it. The restaurant was interstate and it was easier and cheaper to book on line than call them on my mobile. That a good enough explanation for you? Can I have you're approval for using the system?

Now why post here. I think that should be obvious. I turned up at the restaurant and they had NO RECORD OF THE BOOKING! It seems to me that if you are offering an online system for booking restaurants, it might cause some customer dissatisfaction if they turn up and cannot get into the restaurant as expected. This didn't happen in my case, but they was clearly something wrong and I thought VA might want to know about that. I only made that decision, to post, after VA replied to this thread. If I cared about the points I would have posted immediately on 1 July. I also would have read the minute detail of this thread.

Are you happy with that?


Sent from the Throne

 

[lobo76]

This is a wind up right? Seriously tempted to tell you what i really think of your question. But lets try the innocent answer.

To try the system out, I think it is a good and promising idea. The restaurant was in the system and had a booking when I wanted it. The restaurant was interstate and it was easier and cheaper to book on line than call them on my mobile. That a good enough explanation for you? Can I have you're approval for using the system?

Now why post here. I think that should be obvious. I turned up at the restaurant and they had NO RECORD OF THE BOOKING! It seems to me that if you are offering an online system for booking restaurants, it might cause some customer dissatisfaction if they turn up and cannot get into the restaurant as expected. This didn't happen in my case, but they was clearly something wrong and I thought VA might want to know about that. I only made that decision, to post, after VA replied to this thread. If I cared about the points I would have posted immediately on 1 July. I also would have read the minute detail of this thread.

Are you happy with that?


Sent from the Throne

Some people don't think in those terms. The idea that you might take some time out of your day to give feedback on something so it can be fixed or improved without any motivation for personal gain is alien to them, sadly...

 

[drross]

Thanks everyone for your feedback. We are working to give you as much online availability as possible, however some restaurants could hold back a few tables for phone reservations or walk ins. Points will be allocated up to 6 weeks after you’ve honoured the booking so please allow this amount of time to pass before contacting the Contact Centre or raising a retro-claim.

Thanks very much for the reassurance.