Velocity missing flight credits

[Velocity Frequent Flyer]

I sent an email to [email protected] on August 18 2013 to claim some missing Hawaian points. No reply (other than the autoreply) or activity on my status page yet (more than 2 months later). I've already sent a followup email. Anything else I can do - apart from not flying Virgin?

Hi Bruce (or Brad), as we said earlier in this thread, our inbox is open to members for assistance.

 

[cssaus]

I sent an email to [email protected] on August 18 2013 to claim some missing Hawaian points. No reply (other than the autoreply) or activity on my status page yet (more than 2 months later). I've already sent a followup email. Anything else I can do - apart from not flying Virgin?

Well here's my experience:

- Flew JFK to LAX on VA6514 a Delta airlines operated flight, number DL1461 on September 23
- After waiting the prescribed period of time I sent off an email to [email protected] setting out the details of the missing points & SC's and attached a
a scanned copy of my boarding pass (which showed my VA FF number) and a copy of my e-ticket
- On October 17 the points and SC's were credited to my account.

If I were you I would resubmit the claim to the [email protected] email address, give it a day and then call Velocity and chase them up.