Velocity Outage ?

[MandM]

On a possibly related note, for most of yesterday I couldn't get any pricing for flights to LAX.

 

[Jama]

My watch says today is Monday the 07th…… Maybe your just ahead of time. Try logging in tomorrow!

Well spotted. See I do walk around in a daze. Too much travel

 

[Mal]

There's no such thing as a public holiday or weekends or after hours in IT when there are outages or upgrades. If they didn't know about it and start doing something about it immediately something is seriously wrong.

On the other hand if it is an overload then not much can be done about it short term.

Yep. An old it boss once said "i sleep well knowing you're keeping an eye on things". And he was right.

It is a strange industry.

Sent from my GT-I9100 using AustFreqFly

 

[oz_mark]

There's no such thing as a public holiday or weekends or after hours in IT when there are outages or upgrades. If they didn't know about it and start doing something about it immediately something is seriously wrong.

Oh yes there are. I have over the years supported a variety of systems that only had business hours support. Now, I am not sure what applies to Velocity, but it probably ranks behind other systems, so, I don't think it is possible to outright say that something is wrong if it is not looked at immediately.

 

[here2go]

Oh yes there are. I have over the years supported a variety of systems that only had business hours support. Now, I am not sure what applies to Velocity, but it probably ranks behind other systems, so, I don't think it is possible to outright say that something is wrong if it is not looked at immediately.

3 million+ customers use Velocity, so this is a system requiring high level support. In sending out an email to all members requesting a login, you would expect that IT can handle it. Of course, marketing may not have let IT know to have enough people on this Qld/NT May Day Long Weekend, and do IT have on call virtual servers that can grow to handle transactional traffic? Another reason Virgin are scrambling to get to Sabre I guess.

 

[oz_mark]

3 million+ customers use Velocity, so this is a system requiring high level support. In sending out an email to all members requesting a login, you would expect that IT can handle it. Of course, marketing may not have let IT know to have enough people on this Qld/NT May Day Long Weekend, and do IT have on call virtual servers that can grow to handle transactional traffic? Another reason Virgin are scrambling to get to Sabre I guess.

Saying it's an important system does not mean it's their most important system. I would expect that the prioritise more mission critical system than the system that looks after their loyalty program. As for Sabre, I say, without knowing their system architecture, that the loyalty system probably lies outside anything that is happening with Navitaire/Sabre, with some interfaces between the two.

Now none of that is to say that it wasn't given a high priority, and the support team had a busy day.

 

[Deleted member 29185]

I also had trouble booking from my iPhone last Thursday. Don't know if it is related, but I could log in and go to book flights but it wouldn't allow me any origin or destination ports.......just stated "None Found".........

I ended up booking without issue on a desktop.

 

[lovestotravel]

3 million+ customers use Velocity, so this is a system requiring high level support. In sending out an email to all members requesting a login, you would expect that IT can handle it. Of course, marketing may not have let IT know to have enough people on this Qld/NT May Day Long Weekend, and do IT have on call virtual servers that can grow to handle transactional traffic? Another reason Virgin are scrambling to get to Sabre I guess.

The emails have been sent to me over a period of about 4 days to my various family members whom accounts I manage for them (transfer points to me)

 

[docjames]

No problems for me (PC).

 

[Jama]

No problems for me (PC).

It came up last night. All good since then