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The upgrade can be done online within Manage My Booking assuming there is Business Reward availability and you’ve booked a Flexi fare.
Okay, thankyou for that ... but I'm still wondering ... is it possible to upgrade when there is no business reward availability? (via the call centre)The upgrade can be done online within Manage My Booking assuming there is Business Reward availability and you’ve booked a Flexi fare.
No. There must be Business Reward availability.Okay, thankyou for that ... but I'm still wondering ... is it possible to upgrade when there is no business reward availability? (via the call centre)
There seems to be mixed responses and feedback.
The upgrade can be done online within Manage My Booking assuming there is Business Reward availability and you’ve booked a Flexi fare.
Oops, I got confused for a moment - meant to say the regular points upgrade can be done online. The Platinum upgrade still needs to be called in.Using the platinum complementary upgrade vouchers? If so this is the first I've heard of it (and fantastic if true). I've only ever been able to upgrade using points online.
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I’m guessing these need to be non-stop flights… or one voucher per leg of a multi-city? So if the booking engine gives MEL-OOL-DOS, two vouchers would be required to upgrade all the way MEl-DPS?
These upgrades seem pretty pointless at the moment. If you have enough flexibility to book a flight with J award availability, you'll find that the J cash fare on that flight is cheaper than the Y Flex fare anyway.
So it's a 100% useless 'benefit' at the moment IMO. It was different when they were allowing the upgrades from Y Choice.
Yep, this is the key point - emphasis on “before” booking - especially with current loads.My tip would be to plan in advance, and find flights with business award availability before booking the flexi fare (or alternatively change to a different flight what has has award availability using the flexi benefits).
Been there done that. Also, plenty more seats on the A330 that hasn’t been in the fleet for a couple of years.My tip would be to plan in advance, and find flights with business award availability before booking the flexi fare (or alternatively change to a different flight what has has award availability using the flexi benefits).
I've done this for trans-con a few times and it seems like good value (well, was amazing value back when the A330s were around). I understand on other east-coast flights that the flexi and business saver prices are pretty similar anyway, so negates the benefit of an upgrade voucher.
Been there done that. Also, plenty more seats on the A330 that hasn’t been in the fleet for a couple of years.
I ring up the VA call centre to check to see if any reward seats available that day. Usually done a few weeks beforehand. Nothing available. About 10 times this year I’ve tried this.
And customers shouldn’t have to do this anyway. Their system sucks. UX is terrible. It shouldn’t have to take a customer to call up weeks in advance to use such benefit. Implement a queue system like QF where you can make interest known and if there’s a seat, you get it. Having to ring and ask multiple times is just poor service. Maybe I’ve become accustomed to the QF P1 service…
Haha nope! Have to ring the call centre or do it in the lounge on day of departure. No ability to register. I’ve even been advised to keep calling back closer to the day of departure for another check. It is ridiculous.Can't you just put in a request on the VA2 app like QF rather than calling?
I must admit I've never bother trying to use my VA2 upgrades because everyone on here put me off even bothering to try - so not well versed in how it works!
IME at the moment, perhaps due to the pricing mentioned above, Virgin are actually selling out of business class on many routes, hence the lack of availability.I ring up the VA call centre to check to see if any reward seats available that day. Usually done a few weeks beforehand. Nothing available. About 10 times this year I’ve tried this.
I have never failed to use any of mine; used them all. Must be at least 40 I have burned.Can't you just put in a request on the VA2 app like QF rather than calling?
I must admit I've never bother trying to use my VA2 upgrades because everyone on here put me off even bothering to try - so not well versed in how it works!
I’ve seen plenty of award availability for SYD-NAN for example. $1198 in J or $548 in Y Flex so that’s a great use of an upgrade IMO.What is the use of these credits if can never seem to use them?
Anyone else given up on using VA upgrade credits? I haven’t managed to use one this entire year, despite trying many times. Each time there were J seats available, but no reward stock. Then, when trying at the lounge all J seats usually filled.
What is the use of these credits if can never seem to use them? I mean, at least on QF you can register for an upgrade and see if it comes available. With VA it’s a complete lottery (and a bit of a joke TBH). Billed as a WP benefit but can never use them… so what’s the point?