Velocity Points Expired - no warning! [In contravention of T&C's]

[Jurahn]

I don't ever get emails from them either

I get some of the "V-mail" sales emails, and USED to get Velocity emails quite regularly - however the last statement I got was back in June, and haven't received any emails from Velocity at all since October - although I did just set up family pooling again this afternoon (and double-checked the accounts afterwards, given drron's reports of problems with FP!) and received a confirmation email, so obviously Velocity has my correct email address!

 

[cove]

In the financial news it seems possible that the Velocity Rewards business may get to be a separate floated public company sometime after April 2017. You need to try to get your points reinstated before this happens.

 

[anat0l]

So what's the plan now? RTW blowing all the points?

Flying VA again?

 

[JohnK]

Good result drron and mrs.dr.ron.

My motto is fight for everything. Don't give up even if everyone thinks you are wrong as they don't make the decisions.

 

[Deleted member 29185]

Common sense has prevailed.
But she was warned points would expire very soon as she still did not have any qualifying activity.
We had flown VA MCY-SYD on 24/11 so this was surprising.She was told it wasn't showing up.
So tonight I looked at her account-My flight showed up as having been pooled to her account but nothing in all activities for her flight.
But then I did a search of account from feb to dec last year and there is her flight showing up as having posted.

Another twist.When this blew up I immediately changed the family pooling and have an email confirming that mrsdrron was pooling to my account.But a month later my flight was pooled to her account.
However neither of our accounts say we have opted in for family pooling.
But I also switched my flybuys linkage to my account from hers.But our Velocity accounts have us both linked to my FB account.

I'm wondering if dr and mrs ron are currently residing smack bang in the middle of the Bermuda Triangle?

If you own a black cat ... then shoot it.
If you own a step ladder ... lay it on the ground.
If you have a VFF account ... then pick option a) shoot it first then change to QFF.

 

[JessicaTam]

I'm wondering if dr and mrs ron are currently residing smack bang in the middle of the Bermuda Triangle?

If you own a black cat ... then shoot it.
If you own a step ladder ... lay it on the ground.
If you have a VFF account ... then pick option a) shoot it first then change to QFF.

Nooooooooo!!!!!!!!

 

[TomVexille]

Nooooooooo!!!!!!!!

But we have a white cat?

 

[blackcat20]

What did I do?!

 

[Deleted member 29185]

What did I do?!

Ooops! Bullet wounds heal ... sometimes!

I'd say ... duck!

 

[trippin_the_rift]

Well done to the Velocity rep who finally took the initiative to look at the matter with an open mind. However, it should never have gone this far so a huge poo hoo to the useless people who made the initial responses by just trotting out the standard line.

The trouble with these situations is that very few people have the authority to say "YES" but everyone has the authority to say "NO".

You mean very few people show basic initiative? ;-)
I can't imagine this having taken more than 15 minutes to figure out and solve for a reasonably intelligent person.

 

[anat0l]

Ooops! Bullet wounds heal ... sometimes!

I'd say ... duck!

Hey! :mrgreen:

 

[Jacques Vert]

You mean very few people show basic initiative? ;-)

No; I mean that those on the lower rungs of a large organisation have the authority to quote the T & C's, policies, etc., but don't have the authority to change the previous decision or impact of those policies. Even if they agree that your argument has merit, they don't have the authority to "fix" it for you, even if they want to.

To get the answer you want, the discussion needs to be elevated to a level of the organisaton where the person considering the issue has the authority to make the change.

 

[RooFlyer]

Good result drron and mrs.dr.ron.

My motto is fight for everything. <snip>.

Well said, and well done the do-ron-rons .

Ever since I qualified as a crotchety old bugger# I have pushed back against injustices and stupidities that affected me in banks, airlines, etc and recently, university (and that's a lifetimes worth!! They are the dark matter of the common sense univese). Letters, well written, with evidence attaching plus calm persistence usually wins the day.

# (When I was about 30, if I recall correctly)

 

[cove]

It is always good to hear about a successful fight back.

 

[TomVexille]

Well said, and well done the do-ron-rons .

Ever since I qualified as a crotchety old bugger# I have pushed back against injustices and stupidities that affected me in banks, airlines, etc and recently, university (and that's a lifetimes worth!! They are the dark matter of the common sense univese). Letters, well written, with evidence attaching plus calm persistence usually wins the day.

# (When I was about 30, if I recall correctly)

I guess I'm starting to become a crotchety old bugger too...

 

[RooFlyer]

I guess I'm starting to become a crotchety old bugger too...

Well ... we do have membership hurdles. The ability to cower a gum chewing, 'whatever' shop assistant into providing, like, service with, like, one withering look is an example.