My experience of these schemes (both Qantas Online Mall + Velocity eStore) are that they are complete and utter BS scams worthy of a segment on The Checkout. I have just received the e-mail from Velocity telling me my perfectly valid and by-the-book purchases from Supercheap Auto have been rejected because their BS cookie tracking software system didn't capture them and no further correspondence will be entered into as their decision is final.
Both schemes make fantastic claims about being able to theoretically claim points on purchases, which in reality are completely decided on their whim as to whether they want to give them to you or not. It's a complete scam not worth chasing at all. I've had the same response from Qantas too, only over there the incompetancy level hits never before seen heights.
Over in Qantas land, they will claim and counterclaim all sorts of nonsense that's incredibly easy to discredit as patently false using their own points earning evidence just to Delay, Deny & Defend giving away any points unnecessarily. Dealing with Qantas customer service to claim retro-points activity is like trying to claim on an insurance policy. I wouldn't be at all surprised in fact if Qantas CS is staffed with former insurance company claims department employees. The D-D-D policy they employ is exactly the same. By their enthusiasm to deny claims you'd think QFF points were made of gold!
