Hi Guys,
We are supposed to be flying next Tuesday BNE-AUH and AUH-JFK, we are in J to AUH and F to JFK and the 4 kids are in Y (a month long trip). I confirmed with Velocity at the time of booking, they checked with Etihad and they said Unattended minor was not required as we were on the same flight.
Yesterday I was speaking to Etihad to see if we could get 2 cars and each take 2 kids, he said only one in each car and said the supervisor could make an exception and handed me over. She then asks the ages of the kids and says that we will not be allowed to board because the 2 youngest (9 & 10) have to be unattended minors.
I rang Velocity and after a few hours they said yes, they had to be UM's and they would take care of it. I get a call back today and she says yes, they have to be UM's and they are trying to get the bookings modified, they will let me know in 48-72 hours (not including the weekend so it could be Monday night). I asked to speak to someone higher up and she put me through to the Level 2 handling it. She tells me she only just found out about it and put it through. Apparently the first one just double checked it was necessary and didn't pass it on until she started tonight. I said whats the problem, just rebook the new tickets and cancel the old ones. She says, can't do because the flight is full and they need to cancel them and then rebook and they probably won't get the seats. I asked for a manager and she said they just have to go through the standard channels, nothing can be rushed.
By now, I am just furious and ask her for the fall back position, what will they do if Etihad won't let them change it, will they reroute or what? She said they will then request the younger 2 be removed from the booking and failing that, just cancel the booking. I asked her what flight would they change them to and she says, that is your problem, we will just give you your points back.
Does anyone know anything I can do to get this resolved quicker?
Thanks
We are supposed to be flying next Tuesday BNE-AUH and AUH-JFK, we are in J to AUH and F to JFK and the 4 kids are in Y (a month long trip). I confirmed with Velocity at the time of booking, they checked with Etihad and they said Unattended minor was not required as we were on the same flight.
Yesterday I was speaking to Etihad to see if we could get 2 cars and each take 2 kids, he said only one in each car and said the supervisor could make an exception and handed me over. She then asks the ages of the kids and says that we will not be allowed to board because the 2 youngest (9 & 10) have to be unattended minors.
I rang Velocity and after a few hours they said yes, they had to be UM's and they would take care of it. I get a call back today and she says yes, they have to be UM's and they are trying to get the bookings modified, they will let me know in 48-72 hours (not including the weekend so it could be Monday night). I asked to speak to someone higher up and she put me through to the Level 2 handling it. She tells me she only just found out about it and put it through. Apparently the first one just double checked it was necessary and didn't pass it on until she started tonight. I said whats the problem, just rebook the new tickets and cancel the old ones. She says, can't do because the flight is full and they need to cancel them and then rebook and they probably won't get the seats. I asked for a manager and she said they just have to go through the standard channels, nothing can be rushed.
By now, I am just furious and ask her for the fall back position, what will they do if Etihad won't let them change it, will they reroute or what? She said they will then request the younger 2 be removed from the booking and failing that, just cancel the booking. I asked her what flight would they change them to and she says, that is your problem, we will just give you your points back.
Does anyone know anything I can do to get this resolved quicker?
Thanks
