Velocity's Poor attempt at helping during the one month without a valid card

[Jet L]

Hi all,

Just thought I would share this experience today, sadly I will be dropping for WP to SG after two years of WP (not a big issue benefits are mostly the same but I will miss YX domestically being tall). I will be flying around the US on DL later in this month and because my platinum card will expire mid travel and Velocity have no way of sending a card out during the review period or expressing it once it can be printed, I give it a 90% chance my newly minted gold card will be waiting in my PO box when I get back home and will not arrive before I depart. I explained this all to the velocity premium rep on the phone and after about three 10 minute holds and being told my plat card will still be valid (it won't it expires 24/09 review date was 24/08). I managed to get a 'lounge letter' typed up for the back office team, I have attached said lounge letter which is a bit of a joke if you ask me. It says that my gold membership expires on 24/09/2019 the flights that I requested the letter for take place on 24/09 01/10 02/10.

For everyone thinking that the digital card will work IME it doesn't I have had to gain access using Amex Plat because it wasn't accepted even though status was also on boarding pass, also need the check bags benefit and I am flying with a guest and Amex charge USD29 for delta guests

Just thought i'd rant a little because I went over all the details with the rep on the phone and it was read back to me correctly but something must have been lost between FOH and BOH because apparently my gold expires this month and my platinum never existed

 

[Harthagan]

Wow that's pretty annoying. I still haven't received my new platinum card in the mail about a month after reaching platinum for the first time. Have flown virgin a bunch recently and probably should have asked at the lounge whether they can just make my new card (but no idea if they even do that)

 

[CPMaverick]

DL can check your VA status, and it should show on the BP. I had 3 lounge visits with DL last year during my review period, two after the card expired, and had no issue accessing the SkyClub. I agree that the way VA does this is not good, but as more and more of these systems are electronic there are workarounds. Hopefully all goes well.

Checked baggage benefit is automatic with the VA # on the reservation.

PS you can change the date on the .pdf to whatever you want... so if you really want the letter just make it yourself. Delta will check electronically anyway; they won't only rely on the letter.

 

[oz_mark]

My card has two dates, a review date and and expiry date. Surely, they should accept it up until the expiry date?

 

[Ausbt]

I managed to get a 'lounge letter' typed up for the back office team

I was in this exact same circumstance about two years ago and had a similar lounge letter. I've had some fun over the years at various DL lounges "shouts out to ATL!" but look it got the job done.

 

[Jet L]

My card has two dates, a review date and and expiry date. Surely, they should accept it up until the expiry date?

My review date was 24th August and the expiry is 24th September so my concern was the flights after the 24th Sep because I will be out of Aus before my new card will arrive. Also my card has the review date on the front then on the back it says "Card is valid for one month after review date" unless it has changed? DL have caused a problem when a review period/ expiring card was used by my mum a few years back

I wish Velocity could issue a gold card earlier if requested because it would solve the problem

 

[Jurahn]

Wow that's pretty annoying. I still haven't received my new platinum card in the mail about a month after reaching platinum for the first time. Have flown virgin a bunch recently and probably should have asked at the lounge whether they can just make my new card (but no idea if they even do that)

Give Velocity a call to chase it up. I reached Platinum (the one and only time LOL) a few years ago, and eagerly awaited my new card arriving, but it still hadn't turned up a month later. Called Velocity who asked me to allow another couple of weeks, and to let them know if it didn't arrive - a fortnight later, still no sign of it, so called again and they had another card and welcome pack sent out, which arrived several weeks later, so it took over two months for me to get the new card.

 

[nerdinary]

You can now add the velocity card into Google Pay (I'm assuming apple pay as well) so you no longer have to wait for a physical card to show up.

 

[farstar]

I always wonder why Qantas can send my new WP card the month before my old card expires as I have the SCs already but I qualified for Virgin WP 6 months early but they need to review for days after my anniversary.

 

[Pleb Status]

I waited about four months to receive my QF LTG card after my QF WP card had expired, despite numerous phone calls chasing it up....

 

[jakeseven7]

I waited about four months to receive my QF LTG card after my QF WP card had expired, despite numerous phone calls chasing it up....

What awful luck you seem to have with QF all the time !

I've never had an issue with any airline (QF or VA) sending out cards within reasonable time, but to the OP I feel your pain!

 

[Pleb Status]

What awful luck you seem to have with QF all the time !

I've never had an issue with any airline (QF or VA) sending out cards within reasonable time, but to the OP I feel your pain!

Others have the same service failures but do not mention them due to their Qcult/Qsheep status....

 

[jakeseven7]

Others have the same service failures but do not mention them due to their Qcult/Qsheep status....

Oh of course the magical 'others', sure thing...

Personally I think all all airlines should ditch plastic, save the environment and accept app only.

 

[Pleb Status]

Oh of course the magical 'others', sure thing...

There are many threads on AFF where someone dares to raise a QF service failure but the QF apologists will then proceed to defend the indefensible. So even the non Qcult/Qsheep are actively 'deterred' from raising any service failures. I am not the only one waiting two to four hours to speak to someone at QF (as an example), it is well reported here. But most Qcult/Qsheep think a two to four hour wait is perfectly acceptable and it must be the same at all airlines...

Also, as the various DSC threads make very clear, a large number of the 'high flying' members here do not actually fly that much at all, limiting their exposure to service failures compared to those who fly more often.

However, as you are a multi year QF P1 and LTG, I assume our exposure to the possibility of QF service failures is similar, so maybe I was just unlucky when I was part of the Qcult.