Very ordinary treatment by J CSM

[medhead]

I consider this the same as pax who are last to board, clearly late, holding up departure as the staff attempt to work out whether to unload them and their luggage or not, yet board ever so leisurely. They really just don't care about anyone other than themselves.

I tend to respect other people, and understand there are many other pax, and my actions can affect everyone, collectively - connecting flights, transfers, people picking them up at BNE... the list goes on.

Massive problem of interpretation on your part. The OP informed crew of the misplaced phone. The crew then directed the actions to take. As I read it, if the crew said 'sorry can't delay' the OP would have accepted such a response. They certainly haven't indicated that they asked or demanded to get off the aircraft.

As for the delay - we all know that on time performance is measured to +/- 15 minutes. 5 minutes doesn't make the flight late. We also see, based on reports in thread, that the next flight was not delayed by the late arrival into CBR.

 

[cmdwedge]

Well unfortunately you have brought the issue to a public discussion forum so this is to be expected. Had you wished this to be dealt with in private without discussion then an email to customer care would have done the trick.

I did so. Just got off the phone with Qantas CC and the matter simply could not have been resolved better. I'm back to loving QF again.

 

[cmdwedge]

Massive problem of interpretation on your part. The OP informed crew of the misplaced phone. The crew then directed the actions to take. As I read it, if the crew said 'sorry can't delay' the OP would have accepted such a response. They certainly haven't indicated that they asked or demanded to get off the aircraft.

As for the delay - we all know that on time performance is measured to +/- 15 minutes. 5 minutes doesn't make the flight late. We also see, based on reports in thread, that the next flight was not delayed by the late arrival into CBR.

Absolutely. If he'd said to sit down, I'd have told my wife that we'd sort it all out when we landed in CBR - I would have spoken with the QF service desk there and asked them to call the J lounge in Melbourne. No problem at all. Heck, I'm one of the few regular(ish) flyers that still watch the safety demonstration as a sign of respect - I have the utmost respect for the flight crews and wince when I see and pax being rude to them in-flight.

As I just said to QF on the phone, the poor bloke was probably at the end of a shocking day and it was just the last straw. I kept reiterating that I didn't want him to get into trouble because we all have off days.

 

[thommo50]

Did I read the post correctly? The plane arrived on time. So what's the problem? Nearly every plane I catch departs late but to qantas' credit they generally arrive on time.
I've encountered many csm's that think they are a cut above the rest. I don't have time for those types anymore and treat them like the glorified bus boys they really are.
The older crew seem to be the worst they seem to think we should be privileged to be on their plane. Qantas service of late has been very poor of late both domestic and international

 

[JohnPhelan]

5) <redacted by OP> Of course not. My wife lost HER phone, she was in 3A (as I had swapped my seat with her). She came down to 15, and sat with the children whilst I ran to the lounge. Jesus Christ.

Pull your head in - no need to call people names because they disagree with you.

 

[cmdwedge]

Pull your head in - no need to call people names because they disagree with you.

Point 5 is not him disagreeing with me. He, through a lack of reading or comprehension, has suggested that I'd leave my two children unattended on an aircraft. Pull your head in, chuckles.

 

[mannej]

Point 5 is not him disagreeing with me. He, through a lack of reading or comprehension, has suggested that I'd leave my two children unattended on an aircraft. Pull your head in, chuckles.

John Phelan has a valid point - your use of terminology can be considered offensive even though you may have not meant any malice. I am surprised it hasn't been redacted to be perfectly honest with you.

 

[cmdwedge]

John Phelan has a valid point - your use of terminology can be considered offensive even though you may have not meant any malice. I am surprised it hasn't been redacted to be perfectly honest with you.

Fair enough. I redacted the name calling. He's still wrong.

 

[rotor]

There is no excuse for bad service but 5min late x 200 pax is a lot of time collectively.

Because you forgot your phone.

Not going to get into a philosophical debate, but I give evils to very late boarders doing the walk of shame.

Do you? Including those whose connecting flights were late? How do you tell the difference?

 

[Kangol]

I did so. Just got off the phone with Qantas CC and the matter simply could not have been resolved better. I'm back to loving QF again.

How was it resolved? C'mon, you can't just say that and not tell us

 

[cmdwedge]

How was it resolved? C'mon, you can't just say that and not tell us

Lifetime CL membership.

 

[MelUser]

I think one way to look at this is to say - WOW I'm so glad Qantas helped me to get my mobile phone back and forgive the terse attitude of the crew.

I think that is how I would approach this. A big good with a little bad therefore a good all up.

 

[medhead]

Pull your head in - no need to call people names because they disagree with you.

Last I checked a ? Is used to indicate a question. No name calling that I can see.

 

[Boris spatsky]

Yeah because it is really hard to write "passenger left phone in lounge. Allowed them to retrieve it in the name of customer service"

Unfortunately the form(s) require more than a brief synopsis.

 

[medhead]

Unfortunately the form(s) require more than a brief synopsis.

I have not written a brief synopsis. I have written the exact reason for the delay. Maybe one extra sentence could be added to that reason. But the reason would be the hardest bit to develop. If filling in a form is frustrating, perhaps the crew member might like to find another opportunity for their skills.

 

[Boris spatsky]

If filling in a form is frustrating, perhaps the crew member might like to find another opportunity for their skills.

Wow, I think you are unaware of the issues with delays from a crew perspective. Just keep blaming the crew then...

 

[Ben_Shemen]

And a big congrats to OP making WP! *claps* As mentioned, anything greater than a 3 minute delay is "unacceptable", so perhaps less J lounge fare and more jogging may help shave a couple minutes off your time. Good luck

 

[get me outta here]

Commiserations OP, I completely understand you being upset that someone bullied your wife for something that had been and gone and that she could do nothing about retrospectively and as a captive audience. Whatever the reasons that crew may have had to be upset does not excuse this and is not a reason for rudeness.

And I hope RedRoo is able to arrange a real recognition of this for you and your wife and can arrange for the crew member to have some retraining on the value of customer relations.

 

[eric2011]

The story from the CSM? I don't know what I have to gain from telling mistruths on AFF.

I'm not suggesting you are "telling mistruths" that is your suggestion, however it is very easy to tell your story or give your information or your version of what happened, in a biased way when you know that the other person or persons can not defend themselves to allegations or as I implied, " tell their version of events. To not listen to the other side, you have become prosecuter, judge, jury and this person has been sentenced, in nearly everyone's eyes.

 

[serfty]

[MOD HAT]

Some Off topic posts have been pulled for review.

Please stick to the topic in a civil manner.

[/MOD HAT]