Vietnam Airlines - Booking Change

[knagelli]

Hi Experts , looking for some guidance or suggestions. We have a VN flight booked from Melbourne to Ho Chi Minh city for this friday and our advance seat selection has been cleared because of an aircraft change and now only the paid seats are available. I have been trying to contact Vietnam Airlines but it has been a real pain in the back. As soon as I get connected to someone , I give them all the details and they say please wait for sometime. After few minutes of wait the call gets disconnected and it is impossible to reach them again for the second time. As we have a kid , we have paid for advance seat reservation to be able to sit together.

Can someone tell me how do I get this resolved , with less than 3 days left for the flights.

Thanks for your time.

 

[Thibault]

Have you tried their online chat?
A bit slow but got everything cleared this way on an AF codeshare reservation with VN.

 

[markis10]

Sydney office (61-2) 9285 4700

 

[knagelli]

Sydney office (61-2) 9285 4700

Thanks but they have been hopeless and direct me to send an email to scheduling team who never respond