So the issue. Ages ago I booked through Booking.com at Thunderbird Lodge. The Thunderbird lodge I’d checked on TA as basic but comfortable. Rustic. I had searched for Grand Canyon lodge accommodation. Beauty. Now it has taken a flight from Phoenix then a 2 hour shuttle to get to the Grand Canyon. Still jet lagged (is taking forever to go) we arrive at the lodge only to find that the Thunderbird Lodge I’d booked was a four hour drive and they proceeded to give me directions. But but but - we don’t have a car. The clerk could see my horror and distress and went back office. I know these lodges are booked out months in advance. Screwed comes to mind. Anyways in one of the other GC lodges (think there are four) she had found accommodation for a night and not three. Expensive and extremely, for this area, upmarket. Now, upmarket means moose heads in the Grand, which isn’t, entrance. We grabbed it on the spot and then they confirmed we could have it for three nights. Room is great. We have, well, let’s make that had, a room with GC view which is today, Sunday, a white out.
The manager came out before we left and said they were lodging a complaint with booking.com as the Hotel was misrepresenting itself as a GC lodge and this happens many many times and mostly people are sent away but we got totally lucky. I managed to cancel the bad booking before the charge kicked in, by 1 hour, and have that stated in an email but then they sent an email saying they were charging anyway. I’ve also lodged a complaint with booking.com - I’m at genius level there with multiple accommodation booked through them this trip and also previously, - about this charge and the misrepresentation. We shall see.