This little heads up may be lost among the traffic here, but I will try.
I have rolled with the occasional corkie with my vim buys, but the Stefani "The View" turned the tide.
Bottle#1 was under cork and off , so I waited a few days until a white was required and opened #2..It was also off.
Enough being enough , I emailed the help line , explained what I had done, and asked about the return process.
Hi ****,
I'm sorry to hear you didn't enjoy your wine! We only want you to be drinking wine you love, so I'm more than happy to organise a return and full refund for you
so far so good….
We are always more than happy to return a case of wine if you don't love it for a full credit or refund if you've opened 2 bottles or less in a 12 pack, and 1 in a 6 pack. If you've opened more, don't worry, we can still pick it up, we'll just reimburse you for the number of bottles you have left :)
Here the wheels fall off.. I had already explained..
(a).. that i had bottle #1 off and
(b)..subsequently had #2 off
(c)Like doesn't come into it.. it was off.. undrinkable...
The website terms and conditions don't say anything at all about returns being conditional, and there is no explanation of the conditions that apparently apply.
IMho..it's pretty creative marketing to simply ignore the reality that the wine was blown, lump me into the "didn't like the wine" basket , and credit me for only four or five bottles.
I will of course, be suggesting that the nice 'Fo respondent reconsider the credit , considering the circumstances...
Caveat Emptor…..