Virgin Australia Business Class - Meals, Menus & Service

The VA 332 Business Class service Coast to Coast is the best domestic sevice in Australia - can't really compare with anything other than, maybe, QF's transcontinental service -where QF simply loses ...
 
My experience/observations from my first J flights recently:

MEL-PER Boxing Day DJ697 VH-XFE (as advised by crew member - forgot to check when boarding) Seat 3G

Check-in - Selected seat 1A when check-in window opened T-14 days. Didn't bother with web check-in as seat allocated and travel mate needed to check in bag - big mistake! Checked in 2 hours before flight (to allow time to use lounge) and was given boarding pass for row 3! Not happy! Asked check-in staff member what happened to my 1A seat allocation - she asked whether ticket was a points upgrade (it was) and she advised that because I didn't check in full paying passengers were allocated 1A! She mentioned about an issue with a connecting flight from BNE (?). Not sure she was being truthful. Also thought it poor that she advised that points upgraded seat allocations can be changed if you don't check in! First I've heard of it! Not off to a good start!

Lounge - not many people, good selection of self-serve wine (drank Knappstein Riesling 2012 and tried a Chardonnay but didn't like it), ok selection of food. Fixtures and fittings starting to show wear since I was there 18 months ago, particularly in male toilets. Good service overall.

Flight - Priority security screening worked well - no one else in queue! Didn't need priority boarding as no-one else waiting (we waited an extra 5 or 10 min. in lounge after boarding announcement). Plane very nice! Seat comfortable and enough legroom even for me at 6'9"! Offered a choice of orange juice, water or champagne before take-off (chose champagne - didn't like it, though don't usually like champagne) - no sign of mocktail! Given menu and wine list after take-off, then shortly after offered pre-dinner drink - chose a Pinot Grigio from South Aust. (Dandelion). Food pretty good - had smoked salmon with asian dressing for entree, barramundi in prawn broth for main, finished off with cheese (offered dessert or cheese). Good selection of wine with dinner - tried the other two whites - Viognier from Barossa (Gatt Accent) and Chardonnay from Strathbogie Ranges Vic (McPherson). Wine list had a fantastic long list of fortifieds and stickies, but unfortunately they didn't have an fortifieds! And only one sticky - luckily a good one from Elderton. Finished off with a couple of cointreau's on ice and returned glass as were descending! Overall very good service. Nice way to travel!

PER-MEL DJ692 New Year's Day VH-XFB Seat 1A


Check-in - Selected seat 1A when check-in window opened T-14 days. This time checked in day before flight! Unfortunately seating config changed to older bird - damn! Dropped bags 2 hours before flight (to allow time to use lounge) - no change to seat this time!

Lounge - not many people, seemed bigger than MEL, though not as nice and food selection less. Different beers and same wine, but not self serve - bizzare! Toilets didn't look like they were upgraded as part of the upgrade last year. Good service overall.

Flight - Priority security screening queue as long as normal queue! Didn't need priority boarding as only one person in front (we waited an extra 5 or 10 min. in lounge after boarding announcement again). Plane nowhere near as nice - seats very uncomfortable for me and less leg room in row 1 than row 2! Fittings look quite old/worn. Offered a choice of orange juice, water or champagne before take-off (chose water this time!) - still no sign of mocktail! Given menu but not wine list after take-off, then shortly after offered pre-dinner drink - asked for wine list but chose a Fat Yak beer, as I'd been drinking beer in the lounge. Food pretty good - had pancetta and grilled vegetables (cold) for entree, salmon with dukkah crust for main (ok but not great), finished off with cheese (again offered dessert or cheese). Same wine list, but didn't have a couple of the still wines and still unfortunately didn't have an fortifieds! Luckily they again only had the good sticky from Elderton! Finished off with a couple of cointreau's on ice and again returned glass as were descending! Overall very good service.

Differences boiled down to the two planes, with service pretty similar (some minor inconsistencies, but nothing significant) and both very good. For me, the new planes (XFC, XFD & XFE) are far superior to the older planes (XFA and XFB).

I look forward to flying these flights again soon!
 
My experience/observations from my first J flights recently:
... Offered a choice of orange juice, water or champagne before take-off (chose champagne - didn't like it, though don't usually like champagne) - no sign of mocktail! ...

They dont serve the Mocktail on the A330 services thats only on the B737/E190 and the Australian coughtail that used to be served inflight has been removed.
 
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Last week two dinner services included olive oil and dukkah. I thought that this had been removed due the olive oil leaking in the cart at high altitudes?
 
MEL-PER on the 28th, had a pretty good experience. The J class seats on the A330 are phenomenal. I can't imagine the difference they'd make on a longer flight.

Had the tomato soup to start. Very tasty. Was left quite nonplussed by the barramundi in prawn broth. Had the Voignier pre/during dinner and finished off with a bourbon and coke. Would love to see an improvement on Jim Beam as the bourbon as the rest of the spirits looked to be (lower)mid-shelf rather than rail drinks :P
 
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MEL-PER on the 28th, had a pretty good experience. The J class seats on the A330 are phenomenal. I can't imagine the difference they'd make on a longer flight.

Had the tomato soup to start. Very tasty. Was left quite nonplussed by the barramundi in prawn broth. Had the Voignier pre/during dinner and finished off with a bourbon and coke. Would love to see an improvement on Jim Beam as the bourbon as the rest of the spirits looked to be (lower)mid-shelf rather than rail drinks :P

I actually liked the barramundi - was much nicer than the salmon PER-MEL.

Rail drinks ... is that another of the names for well drinks? I.e. Bottom shelf! Haven't heard of rail drinks before. Mind you, hadn't heard of well drinks until recently!
 
The rail drinks are upside down in the dispenser. What you want to drink sits right side up on a shelf.
 
The 10h40 Syd-Per has been changed from A330 to 737 for the next week or appears to be missing entirely.

Maybe an A330 is sick?
 
That's what you get when you purchase 2nd hand aircraft

Surprise surprise.... another post from lovestotravel being critical of something VA has done.

You know that all planes require maintenance whether new or old?

Maybe they should have bought 20 new A380s because we all know that brand new modern planes don't have any issues.
 
Surprise surprise.... another post from lovestotravel being critical of something VA has done.

Yep - When they get things right I'll compliment them, plus it's a fact that XFA has had problem after problem!

So where are all these new menus and foods in business from the menu that is apparently changed monthly ? More importantly!
 
I knew this was a lunch meal flight, and I took the Shepherds Pie whilst Jnr had the salad with Tofu, Asian vegetables and dressing. We both really enjoyed the dessert which was a white/milk chocolate tart.

Why is Virgin still serving this when the menu changes monthly ?
 
Yep - When they get things right I'll compliment them, plus it's a fact that XFA has had problem after problem!

So where are all these new menus and foods in business from the menu that is apparently changed monthly ? More importantly!

They haven't done anything wrong in this instance, so why the criticism?

Also I believe it was XFB(roken) which has had many documented issues, not XFA(wesome).
 
Yep - When they get things right I'll compliment them, plus it's a fact that XFA has had problem after problem!

So where are all these new menus and foods in business from the menu that is apparently changed monthly ? More importantly!

I think "fact" is very loose, but IMO it would be XFB that's had more issues (than XFA).

Would you rather they just stayed as they were than get second hand aircraft? Any idea the waiting list for a new A330?
 
I think "fact" is very loose, but IMO it would be XFB that's had more issues (than XFA).

Would you rather they just stayed as they were than get second hand aircraft? Any idea the waiting list for a new A330?

The industry word is sometime between Feb and Apr, one of the check captains told me Feb, with a month to do it's final tweeks that would put it into service around End Mar to early Apr, but they seem to be keeping it fairly quiet.
 
Yep - When they get things right I'll compliment them, plus it's a fact that XFA has had problem after problem!

So where are all these new menus and foods in business from the menu that is apparently changed monthly ? More importantly!

Not flying Virgin that's for sure

They have just released another very heavily discounted domestic J sale for travel from late Jan into late March, seems they still can't fill J seats at a good price

I have no interested in streaming their content onto my own device and having it sit on a tray table

Well considering you aren't flying VA it doesn't effect you anyway.
 

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