Virgin Australia Wifi not connecting

[MEL_Traveller]

Yup! Had the same problem last two flights that were announced to have Wifi. Didn’t bother to complain but very annoying. Tired to clear cookies etc without luck.

As i posted in another thread… my last two flights had the same problem. Wifi supposedly available, but not working. One flight at least had streaming, the other didn’t even have that! Ok, so things happen. But given the CSM in the second flight said the problem had been on the last few flights… why not tell the gate agent who opens the door so at least that could be relayed to pax at the gate who could then download content before boarding?

 

[deepblerg]

Mrs Deepblerg had the issue on BNE-DPS of J seat login not recognised. FA said to chat with the live support on the wifi connect page (I haven't even noticed this feature), but someone replied and gave her a voucher code which let her "purchase" full flight wifi access for $0 while in the air.

I have also seperately noticed connectivity on both entertainment streaming and WP free internet as being really patchy and dropping out a lot. Sometimes the entertainment is unwatchable because it drops the connection every few mins, other times it's perfect all flight. So weird and unpredictable.

 

[RooFlyer]

FA said to chat with the live support on the wifi connect page (I haven't even noticed this feature), but someone replied and gave her a voucher code which let her "purchase" full flight wifi access for $0 while in the air

Great tip, thanks.

 

[FlyingKangaroo]

System refused to even pull up the sign-in page yesterday for either WiFi or even the entertainment on SYD-BNE even though crew said both were available.

BNE-SYD today has thankfully connected, which is helpful for work particularly given the 1.5 hour delay (one of those excruciating ones where 20 minutes became 40 became 60 etc).

 

[jakeseven7]

Wifi only worked on one of my flights last week despite being available on both.

Seat mate also could not connect on the non-working flight and complained to FA who said it was responsibility of ground crew and once they were in the air there was ‘nothing they could do unfortunately’.

 

[twinaisle]

air there was ‘nothing they could do unfortunately’.

There is nothing we can do. This is true.

 

[jakeseven7]

There is nothing we can do. This is true.

I believe you and I believed the FA because they were visibly upset as many were complaining. Hopefully it gets fixed soon!

 

[twinaisle]

I believe you and I believed the FA because they were visibly upset as many were complaining. Hopefully it gets fixed soon!

Our engineers are also on strike so that would have been very low priority to fix on their list as well

 

[MEL_Traveller]

So if the crew can’t do anything, how come they can sometimes ‘reset’ it and it works?

But I don’t understand crew being frustrated the streaming or wifi doesn’t work when 10 times out of 10 they tell me it has been like that ‘all day’ (on all their flights on that aircraft I presume).

Why not tell the gate agent on arrival… the one who opens the door… so pax waiting for the next flight are given the opportunity to download material in the gate lounge, using airport wifi?

That would go a long way to soothing grumpy passengers. It’s the complete lack of communication that is frustrating.

 

[Harrison_133]

So if the crew can’t do anything, how come they can sometimes ‘reset’ it and it works?

They can reset the entertainment, but not the wifi.

 

[MEL_Traveller]

They can reset the entertainment, but not the wifi.

Thanks. Now I know! But only one CM has every said anything remotely like that… and the response was ‘the button for the wifi is on the outside of the plane’. Which didn’t sound believable.

 

[MooTime]

So if the crew can’t do anything, how come they can sometimes ‘reset’ it and it works?

They can reset the entertainment, but not the wifi.

One of my recent flights wifi wasn't working on take off, the CM stated we can only reset it once at cruising altitude, which they did and it worked, wifi connected.

I was sceptical, but we waited not long and it came good

So I absolutely believe it can be reset, I mean it happened in reality.

Anyway can't change some ppls mind.

 

[pauly7]

There is nothing we can do. This is true.

Unfortunately some posters here do not believe you for some reason…

 

[MooTime]

Unfortunately some posters here do not believe you for some reason…

Maybe if it's been reset half a doz times on 2 or 3 recent flights, then you know it's cooked.
Just playing devils advocate.

 

[MEL_Traveller]

One of my recent flights wifi wasn't working on take off, the CM stated we can only reset it once at cruising altitude, which they did and it worked, wifi connected.

I was sceptical, but we waited not long and it came good

So I absolutely believe it can be reset, I mean it happened in reality.

Anyway can't change some ppls mind.

Yes! I just went back to the VA meals thread… last week I reported the same thing… wifi had to be reset and it was done after the meal service. From browser history can confirm it was wifi!

 

[twinaisle]

Unfortunately some posters here do not believe you for some reason…

There is nothing I can do. It's true.

 

[twinaisle]

So if the crew can’t do anything, how come they can sometimes ‘reset’ it and it works?

But I don’t understand crew being frustrated the streaming or wifi doesn’t work when 10 times out of 10 they tell me it has been like that ‘all day’ (on all their flights on that aircraft I presume).

Why not tell the gate agent on arrival… the one who opens the door… so pax waiting for the next flight are given the opportunity to download material in the gate lounge, using airport wifi?

That would go a long way to soothing grumpy passengers. It’s the complete lack of communication that is frustrating.

Because if it's frustrating when we don't get provided the tools for work which results in pax asking the same thing. I know I make p.as for people to download content to their device when the streaming is kaput.

Those who don't then I can't help with that.
Sometimes gate staff will make a p.a sometimes they won't

Most have content download to their drives these days though?

 

[kyle]

There is nothing I can do. It's true.

I'm so confused reading all this. So someone else on the plane can? I'm sure I've seen it reset because it wasn't working early on in the flight.

 

[MEL_Traveller]

Because if it's frustrating when we don't get provided the tools for work which results in pax asking the same thing. I know I make p.as for people to download content to their device when the streaming is kaput.

Those who don't then I can't help with that.
Sometimes gate staff will make a p.a sometimes they won't

Most have content download to their drives these days though?

But once on board we have to use data, and/or the connection isn’t always good or sufficient to rapidly download.

I have never heard the CM tell the gate agent about the streaming or wifi not working. And I’m always right there frrom when the gate agent opens the door.

I don’t have content downloaded. I don’t know when it will or won’t be working on board. And to have to remember to download something before every flight is not part of the ‘fabulous’ experience.

If it’s advertised VA should make it available, or provide automatic compensation (2000 points credited to everyone’s account), or alternatively, just communicate!

 

[MooTime]

part of the ‘fabulous’ experience.

Wonderful post.