Virgin call centre: always technical difficulties.

[R36snowbound]

Everytime I call the Virgin call centre, I am asked to enter my velocity number and then go on hold.

An automated message then states "we are experiencing technical difficulties".....press 1 if you are a red member, 2 if you are silver, 3 if you are gold and 4 if you are platinum.

This has been going on for over 6 months?

Anybody else finding this annoying and any idea when VA will fix this?

VA is a great airline to fly with, great staff and great service. Their websites and call centres cause me the most angst and I would think these would be some of the less challenging issues that management have to deal with when running an airline.

 

[Grimace1]

When their telephone system IS working, it chucks a spaz attack and says my Velocity number is in-valid...lol

 

[pythonisman]

I've noticed this a handful of times over the last year or so, but most of the time (for me) it works alright.

 

[yohy?!]

Never had that message however entering my number always seems pointless as the rep always asks for it again

 

[Wezza]

I've never had that issue. Get straight through every time.

 

[VA777]

Likewise not something I've experienced