Virgin Flexi domestic fare does not include food for kids.

[anat0l]

There is an argument for full refund as VA failed to supply the product sold and the purchaser was not able to reject the product because they were not given that opporunity (ie, they were in mid air when the failure was made and VA would not return them back to their point of origin.

I don't think that's going to happen.

It's a failure of part of the product but not the whole product and certainly not an integral part of the product, viz. carriage from one place to another via an aircraft. At least, that's how I see Virgin wiggling out of that suggestion.

As for airline credit versus original payment refund / credit, that's a different argument.

 

[bennyff]

When CS called me, I was kindly asked if the credit was acceptable, I could have pushed for something more. But I asked myself what is it that I want here, some thing reasonable for not getting an aspect of the product I paid for and that management investigate this issue. I think the credit was a fair and reasonable amount. I was assured management would take a serious look at this case. Yes I will think twice about flexi fares in the future, but it was one aspect of the flight. As for virgin staff and CS, yes virgin do have some significant ground to make. It would be nice if the first response was, "let me investigate that for you" rather than "no, your not on the manifest, sorry". Or "Sorry but you don't fit our criteria". Problems do happen, the key is responding to them appropriately.

 

[Deleted member 29185]

I don't think that's going to happen.

No, I agree totally with you. I just suggested there is an argument for full refund. I actually don't even believe that argument should be used but in all honestly, they didn't provide the product advertised hence a full refund may be argued.