I have just come back from Wellington, and I can tell you nothing has changed from the first day. The lounge is indeed tiny, look like it was a cheap renovation, entrance looks out of place with rest of area. Park the actual facilities. Most importantly the service was downright rude. In any case no staff would answer the intercom and when they did they simply blew everyone off. There was an 85yr old with her daughter and she had to try and find a place for her to sit outside, THEN walk up the stairs. No help from staff, no care, no conversation. Generally looked like they didnt want to be there. I went to the outside bathrooms and came back, to be asked why had I come back! Suggestion for a voucher would save more money and have a much better experience for virgin customers. Apologies, but haven flown out of WLG with Qantas for work, the experience is night and day. I am a loyal Virgin flyer, but that put a dent in my otherwise great experiences.
