Virgin Money credit cards (linked to Velocity rewards)

[Drakecula]

Turns out that my HR department's usual email for salary verification doesn't specifically include the words "full-time" and "permanent employee". Citibank isn't content with verification that confirms my job title, salary and hire date unless it has those magic words in it too, and then they don't tell me that that's the problem until I take the initiative to follow it up with them...

So frustrating! Hopefully it gets sorted for you soon.