If the agent is in a good mood sometimes you can get a cancellation without penalty, but treat that as a gift rather than an expectation as certainly they don't have to.
thanks guys, i called to cancel 4 people on my pnr and was not charged. thought that was a lucky break. although he asked when did i book, and was within 24 hours.
Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!