Webjet = fail

[overhegoes]

I am also currently in dispute with Webjet, and after several calls and emails I have found that everyone from the most junior customer service rep to the directors of the company are rude, and aggressively unhelpful people.
A simple check of their fares shows that you pay either the same or MORE for the flight as you would if you book the same flights directly with the airline. But on top of the flight costs you are also stung with Webjet's administration fee, a flight guarantee fee, etc etc a totally losing alternative for a naive customer - who would then risk missing important flight information because of dealing with through a third party.
Stay away

 

[admin]

I think it is now time to close this thread as it is going off topic.

Oneworldplus2, if there are any updates to your situation, please PM me or any of the Moderators and we can update the thread accordingly.

If you wish to discus your experiences with Webjet (or any other travel agent) please open a new thread.

 

[admin]

I have received a request from Webjet1 to update the thread with the following information.

(For privacy, I have replaced the passenger name with "J")

We have completed our review of the unfortunate situation with J’s flights, and acknowledge from the outset the situation was caused by Webjet.

The events that unfolded were driven by an airline schedule change, which at the time was discussed with J and a new date of travel was agreed upon.

The error arose when electronic documentation received from Finnair was not passed onto J.

On the departure day J called and made us aware of the situation, and Webjet made attempts to resolve the issue with the airline, but unfortunately J had commitments in Europe which could not be moved, resulting in him making alternative arrangements, prior to us being able to offer .an alternative.

As previously confirmed J will be refunded in full for the alternative tickets he purchased.

As this is new information, I am now reopening the thread for public discussion. Please try to keep on topic.

 

[markis10]

Thanks Admin (and Webjet) for the update! Responsive companies and employees are a good thing!

 

[Cocitus23]

I would say that this is excellent retrieval of a bad situation.