Welcome Notes

[Daver6]

Was the note to apologise for the IFE or seat being broken?

 

[andytheturtle]

Was the note to apologise for the IFE or seat being broken?

"We are sorry that you found out the IFE is not working".

 

[RichardMEL]

re IFE - had inop IFE on A 332 (I think it was VH-EBA) last week. CSM did apologise to all and we got 2k points 2 days later. Didn't bother me personally as I had my own, but still there was apology and ... well.. some sort of compensation.

As for the notes... I know a lot of P1's flying who have been getting them. Indeed QF seems to have printed specific card stock for the purpose. I've not had one in all my years though. I honestly don't really care tbh - same with the CSM giving some sort of special greeting. I mean it's a nice gesture for sure, but if it becomes a mandated thing then it creates extra work for crew who may have to write a bunch of these for routes with heavy top tier elite/CIP pax and most probably get no thanks for it either. Maybe the somewhat random application is supposed to be a "surprise" gesture as opposed to "Consistently Inconsistent(tm)" by QF. Really though I'd prefer equally good service and recognition on board to all passengers as much as possible (allowing for things like priority of meal availability and the like) - I've always consistently shunned the singling out in a cabin just because of an uber wank status level (I find it embarrassing personally) but I do understand the intent is a good one so cringe internally and smile and say thank you

 

[whughes3]

These notes are not just for P1...I have had several over the last year or so, no obvious pattern, but always on international J segments.

 

[Cognac]

I've received a welcome note twice as a WP on QFi in J. Both from the CSM. I've had a quick hello pretty much every trip in J, and even occasionally in Y (this threw me the first time as I was simply wasn't expecting it). I expect there's a few passengers in Y thinking "who the hell is that?". The answer is nobody, just a pawn that needs to travel for work.

 

[jpp42]

Though on a narrow body on another airline, have seen cabin crew use the drinks trolley block access to the loo while the captain/FO came out of the coughpit to use the loo for a few secs!

This is a post-9/11 security measure and is commonly done by US airlines. Also, it's common for a cabin crew member while enter the flight deck to monitor the remaining pilot (as a result of the Germanwings crash where one pilot was left alone and committed suicide-by-airliner with 143 innocent parties dying as collateral damage).

 

[EchoNBounce]

As for the notes... I know a lot of P1's flying who have been getting them. Indeed QF seems to have printed specific card stock for the purpose.

IIRC the card had a picture of the first QF 747.

I've always consistently shunned the singling out in a cabin just because of an uber wank status level (I find it embarrassing personally) but I do understand the intent is a good one so cringe internally and smile and say thank you

This. It is a nice gesture/surprise, but my immediate reaction was 'What did I do?'... followed by a message to Mrs EchoNBounce saying 'We clearly need to spend less money with QF'.

 

[whughes3]

Previous thread on this subject:

Interesting little touch from Qantas

When I boarded QF20 at MNL last night, I noticed this on my side table: Apparently a few others in J also got this but most did not. When I queried an FA about this I was told that it is a new aimed at good customers but they weren't sure what the exact criteria were, they just got a list. Have...

www.australianfrequentflyer.com.au

 

[wannabeinvestmentbanker]

I’m a bit surprised by the fanfare a note has caused here and on FB. I stay in a hotel 3 nights a week and have gotten these kind of notes for years as Im sure many on this forum have as well…it’s hardly revolutionary. I truly appreciate them when they are accompanied by a few extra drink credits or something tangible.

As a P1 I get the odd one but really don’t see much purpose to them.

 

[Beano]

I've received a welcome note twice as a WP on QFi in J. Both from the CSM. I've had a quick hello pretty much every trip in J, and even occasionally in Y (this threw me the first time as I was simply wasn't expecting it). I expect there's a few passengers in Y thinking "who the hell is that?". The answer is nobody, just a pawn that needs to travel for work.

I travel Y and often get a welcome from the CSM on international flights, even on EK (Qantas ticket and EK metal). Never on domestic. Probably too many WPs and WP1s!

 

[Valuecreator]

I once arranged a surprise birthday cake for my wife travelling alone with CX in Y.

They gave her an entire cake , not just a slice ! She couldn't finish the whole thing! When she landed, she was eager to tell me that CX gave her a surprise cake on her birthday and how incredibly lovely and observant the airline was.

She later found out it was a HKD 300 service that I arranged via email. Nevertheless, it was a fun surprise!

I tried looking up on google and couldn't find something similar with Qantas.

View attachment 343277

My wife was travelling SQ from Paris to Singapore in Suites while her sister and children were in Economy. Shortly after take off my wife asked the flight attendant if she could change seats with her sister. The flight attendant said nobody ever does that but agreed to the change if the sister concurred. This was the first and possibly only chance for her sister to experience the Suites offering.

Some time later in the flight all 3 flight attendants in Suites came down to Economy and sang Happy Birthday to my wife and presented her a large birthday cake. She was embarrassed, for it was her sister who dobbed her in.

Much of the economy class joined in the singing and the clapping that ensued.

SQ & Suites had been our fav carrier for quite some years before. The candle doesn’t go out.

 

[Beano]

I’m a bit surprised by the fanfare a note has caused here and on FB. I stay in a hotel 3 nights a week and have gotten these kind of notes for years as Im sure many on this forum have as well…it’s hardly revolutionary. I truly appreciate them when they are accompanied by a few extra drink credits or something tangible.

As a P1 I get the odd one but really don’t see much purpose to them.

I get those notes at hotels. My most recent was accompanied by a small glass jar full of bright green mints. I took then home to my wife who appreciated the jar and threw away the mints. ( We now have two jars) In one hotel I received a large bar of dark chocolate with the hotels logo on the wrapper. Another time I was invited to empty the fridge. It had two cans of coke, two small bottle of orage juice and two small kit kats. Bottled water complimentary and on request. In one Scottish hotel (an American chain) the fridge was refilled with a couple of small bars of chocolate each day if I had eaten them, but I think that was just normal.

 

[Flyfrequently]

Did an overnighter in Haarlem NL this week and had mentioned in conversation when checking in, that it was my husband's birthday.
Came back after a walk to find the room decorated and a hand written card - nice touch Ambassador City Centre Haarlem thank you

 

[Mh4k]

I’ve had so many bottles of wine, boxes of chocolates, fruit baskets, high tea trays full of petit fours, drinks vouchers and the like accompany welcome notes over the years from hotels.

As platinum on Qantas I got the occasional hello from the CSM but no notes and no goodies. As gold on VA (in the days before they had a platinum tier) in Y on their 777 I once got a CSM hello accompanied by the business class meal and drinks menus which I did not expect and which I’m pretty sure made the poor bloke sitting next to me immediately decide I was a complete tosser lol.

 

[pointsman]

WP J MEL>PER last week I was surprised to find a 'lil hand written welcome card at my seat.

Is this now a thing?

No doubt driven by the algorithms... but it had the desired effect - it was nice to find.

I once had a birthday card that all the cabin crew had signed, that was special!