Westpac Altitude 80K bonus QFF Points- $195 fee

[lovetravellingoz]

I re-applied via the link provided from the QFF Special Offers page and there is no mention of 12months ineligibility. Kept a snapshot of the T&Cs as evidence

So the Qantas Site T&C was when you applied was not as it now is?:

Important information

Card products:

* The bonus points promotion is available when you apply for a new Westpac Altitude Black card via this webpage between 4 September and 26 October 2017, choose Altitude Qantas as your rewards program on the card. The bonus Qantas Points will be credited to your points balances as follows: 20,000 point within 8 weeks of card approval and 80,000 points within 12 weeks after the eligible spend criteria being met. Spend criteria is a minimum amount of $5,000 on eligible purchases within 90 days from card approval. Eligible purchases do not include fees, cash, cash equivalent transactions, BPAY, refunds and balance transfers debited from the card account. In order to be eligible, the account must be open and not in arrears at the time of crediting points. Existing Westpac customers who currently hold an Altitude Black or Altitude Platinum credit card, or who have held one in 12 months are not eligible for this offer. You must be a member of the Qantas Frequent Flyer program to earn Qantas Points. The bonus points depend on your choice of Rewards Program. Switches, upgrades and existing packaged cards are ineligible. This promotion is not available in conjunction with any other promotion.

 

[burmans]

So the Qantas Site T&C was when you applied was not as it now is?:

Important information

Card products:

* The bonus points promotion is available when you apply for a new Westpac Altitude Black card via this webpage between 4 September and 26 October 2017, choose Altitude Qantas as your rewards program on the card. The bonus Qantas Points will be credited to your points balances as follows: 20,000 point within 8 weeks of card approval and 80,000 points within 12 weeks after the eligible spend criteria being met. Spend criteria is a minimum amount of $5,000 on eligible purchases within 90 days from card approval. Eligible purchases do not include fees, cash, cash equivalent transactions, BPAY, refunds and balance transfers debited from the card account. In order to be eligible, the account must be open and not in arrears at the time of crediting points. Existing Westpac customers who currently hold an Altitude Black or Altitude Platinum credit card, or who have held one in 12 months are not eligible for this offer. You must be a member of the Qantas Frequent Flyer program to earn Qantas Points. The bonus points depend on your choice of Rewards Program. Switches, upgrades and existing packaged cards are ineligible. This promotion is not available in conjunction with any other promotion.

Cant speak for BLK343 but I definitely have a PDF of the T&C's at the time I applied and this condition is not there. I specifically checked before I applied and it was partially because I was surprised that I PDF'd it.

 

[ylkorea]

Anybody got the 80,000 points posted? How long will it post after the spending limit is met? I am at the second statement and have spent well over the limit (got about 6,000 points even though mostly spent on the Visa) but haven't seen the points yet.

 

[tizey]

I've just had my 2nd statement points post to QFF... but no 80k bonus points noted on the statement or in the QFF posting. Definitely spent above $5k as have paid more than that to the card.

Interested to know how long til they do post. Definitely not disqualified as have never held a Westpac card prior to this.

 

[burmans]

Anybody got the 80,000 points posted? How long will it post after the spending limit is met? I am at the second statement and have spent well over the limit (got about 6,000 points even though mostly spent on the Visa) but haven't seen the points yet.

I've just lodged a complaint, still waiting.

 

[perthjay85]

My partner was informed that they are handed out after the 3 month minimum period. Regardless of qualifying spend.

Unfortunate but understandable with people getting the points and probably trying to cancel the card straight away.

 

[samopp]

Didn't receive bonus point after the 3rd statement. Called them up, and asked to wait 90 days from qualify spend reached, which was last Friday. Didn't receive by Friday and call them again on Mon. Card people didn't know why, but said will ask reward team to call me back. Someone from reward team called back this morning and said the points are allocated, and will show up on the next statement. More waiting.

 

[perthjay85]

Didn't receive bonus point after the 3rd statement. Called them up, and asked to wait 90 days from qualify spend reached, which was last Friday. Didn't receive by Friday and call them again on Mon. Card people didn't know why, but said will ask reward team to call me back. Someone from reward team called back this morning and said the points are allocated, and will show up on the next statement. More waiting.

Wow that's taking the pi$$

I understand making people wait the minimum period but beyond that is a bit extreme.

 

[woodyren]

If they are outside the three months from qualifying spend as stated in the T&C's then hit them up for some more points as compensation. I had great success with NAB when this happened.

 

[Brainseewey]

Just a data point, I applied 3 months ago, hit the minimum spend a few days later. In that time had to call up to have my annual fee reduced from $395 to $195, and during this call was told I was in fact eligible for the 100k points and would receive them with my third statement (thought at the time this was wrong, but was willing to wait and see what I received). That has come and gone with no bonus (also outside the 12 week period after minimum spend is met that bonus points are supposed to be awarded), I called and they quoted the 12 month exclusion period (I had a card til late last year) as to why I hadn't received them. I told them I had applied through an offer with no exclusion, said I had a pdf of the T&C's (which I do) and even sent them a link to the site which is still up and running. They have gone away and will let me know in the next 3 business days. Will let you know how I get on

Update; received my 80k points after 4 months. Haven't bothered kicking up a stink about this being outside the 3 months, but probably should

 

[BLK343]

So the Qantas Site T&C was when you applied was not as it now is?:

Important information

Card products:

* The bonus points promotion is available when you apply for a new Westpac Altitude Black card via this webpage between 4 September and 26 October 2017, choose Altitude Qantas as your rewards program on the card. The bonus Qantas Points will be credited to your points balances as follows: 20,000 point within 8 weeks of card approval and 80,000 points within 12 weeks after the eligible spend criteria being met. Spend criteria is a minimum amount of $5,000 on eligible purchases within 90 days from card approval. Eligible purchases do not include fees, cash, cash equivalent transactions, BPAY, refunds and balance transfers debited from the card account. In order to be eligible, the account must be open and not in arrears at the time of crediting points. Existing Westpac customers who currently hold an Altitude Black or Altitude Platinum credit card, or who have held one in 12 months are not eligible for this offer. You must be a member of the Qantas Frequent Flyer program to earn Qantas Points. The bonus points depend on your choice of Rewards Program. Switches, upgrades and existing packaged cards are ineligible. This promotion is not available in conjunction with any other promotion.

Cant speak for BLK343 but I definitely have a PDF of the T&C's at the time I applied and this condition is not there. I specifically checked before I applied and it was partially because I was surprised that I PDF'd it.

Late response to this. The 12months exclusion was not there when I re-applied as the bonus were only set to 80K and 2 days after I applied, it increased to 100K. I also have kept a copy of the T&Cs

 

[Steelite]

If they are outside the three months from qualifying spend as stated in the T&C's then hit them up for some more points as compensation. I had great success with NAB when this happened.

Its been four months since l signed up for this card, and easily met the qualifying spend. Kicked up a fuss with Westpac a week ago, and still nothing! GRRR

 

[woodyren]

Escalate things to a manager and their complaints team. They have clearly breached their own T&C's

 

[BettyB]

Just applied for this card. 100K QFF points for $195 is a no brainer. A little worried, though, to read of the delays in receiving bonus points.

 

[samopp]

Received bonus points today with 4th statement. Such a long wait.

 

[Jleno]

anyone know how long it took for your application to be approved so you can use the card? I have some large payments to be made in the next day or two that can eat up a good chunk of the $5K spend requirement so would be interested to know when I can get the card approved in time for the payment.

 

[BettyB]

anyone know how long it took for your application to be approved so you can use the card? I have some large payments to be made in the next day or two that can eat up a good chunk of the $5K spend requirement so would be interested to know when I can get the card approved in time for the payment.

My application was approved the same day. Don't think I'll see the cards for a week though.

 

[perthjay85]

My application was approved the same day. Don't think I'll see the cards for a week though.

My partners card arrived within 3 business days over here in Perth so you may be surprised.

When she applied for my supplementary card it took about 4 business days from memory as well.

Our 4th statement is due in a few weeks so hopefully, we see the points then.

 

[melbkate]

Hi all - I want to apply for this card BUT I cancelled my last Westpac card on 28/10/16 and end date on this offer is 2 days earlier 26/10/17

With the 12 month exclusion I am wondering if I apply on 26th but don't get approved and activated say 2 weeks later, would I get the bonus offer??

Thanks

 

[BettyB]

Hi all - I want to apply for this card BUT I cancelled my last Westpac card on 28/10/16 and end date on this offer is 2 days earlier 26/10/17

With the 12 month exclusion I am wondering if I apply on 26th but don't get approved and activated say 2 weeks later, would I get the bonus offer??

Thanks

I doubt it. They are very strict.

There will probably be another new offer soon I think.