What happens to QF hotel voucher when you cancel a booking?

[goldenhorn]

I'm about to cancel a Qantas Hotels booking made with a $100 QF hotel voucher. Does anyone have experience with what happens to the voucher once you cancel? Does it return to you, or do you lose the voucher?

 

[aikman]

You lose it

 

[goldenhorn]

You lose it

You lose it

Did this happen to you?

 

[exLXCXFF]

You lose it

Yes - happened to me. Despite calling them, (QF Hotels & the actual hotel), there was “no luck”.

 

[defurax]

Yes, you lose it. I've lost all my Points club vouchers that way. Last year QF reinstated two of my vouchers from 2021 saying they understood the pandemic had caused a lot of travel disruptions. The understatement of the year!

 

[Lynda2475]

Some have been able to retain voucher by changing the booking i.e new dates rather than cancelling.

 

[Hampton Mike]

You may be able to negotiate a rollover of unused vouchers prior to expiry. But as far as a voucher used to make a booking which you subsequently cancel, I think the T’s & Cs say you lose it

 

[goldenhorn]

Some have been able to retain voucher by chnag8ng the booking i.e ew dates rather than cancelling.

I assume only change the dates with the same property? Wondering if I could change the property and dates to keep the voucher...kinda sucks that you lose it.

 

[SYD]

The vouchers themselves are “non-refundable” but we’ve received points for some cancellations in the past. Not sure if that was a Covid thing.

 

[Lynda2475]

I assume only change the dates with the same property?

Yes same property, just say have covid and cant travel, then rebook for a later date, but you may need to pay any difference in rate.

 

[JohnK]

I assume only change the dates with the same property? Wondering if I could change the property and dates to keep the voucher...kinda sucks that you lose it.

I change properties often without issue.

There are times when I don't have firm dates but the voucher is about to expire so I book refundable hotels for some random date in future and then when trip dates are locked in I call and change dates and property if necessary.

They don't usually ask for a reason but plans have changed is a very acceptable reason. You do not need to provide any further details.

 

[Ade]

refundable hotels for some random date in future

This is the key. Got it. Thank you @JohnK - I may have $100 PC+ credits expiring soon, time to make a flex booking.

 

[goldenhorn]

I change properties often without issue.

There are times when I don't have firm dates but the voucher is about to expire so I book refundable hotels for some random date in future and then when trip dates are locked in I call and change dates and property if necessary.

They don't usually ask for a reason but plans have changed is a very acceptable reason. You do not need to provide any further details.

Thanks for that info. Do you call QH Hotels or the property?

 

[JohnK]

Thanks for that info. Do you call QH Hotels or the property?

Always deal with Hooroo which is both Qantas and Jetstar hotels. Can do via phone or online chat although I am not sure how effective chat has been since covid.

 

[goldenhorn]

An update on this thread. I did call QF Hotels and was able to change the date of the booking and only had to pay an additional $20 to account for the new room rate. Glad I didn’t lose the $100 voucher.

 

[devlin]

An update on this thread. I did call QF Hotels and was able to change the date of the booking and only had to pay an additional $20 to account for the new room rate. Glad I didn’t lose the $100 voucher.

Were you able to change the property?

 

[goldenhorn]

Were you able to change the property?

No I didn’t try. I kept the same property and only changed the date

 

[JohnK]

Were you able to change the property?

You can also change property without issues as I've posted up thread.