[What if?] Paid advanced seat selection denied at check in.

[mannej]

I would have thought that they are not eligible for a refund when changing status level based on my limited experience with paid seat selection. Basically if you choose to change seats the value paid follows you but is not refundable, based on the message displayed when changing a paid seat. However, a refund should be due if they fail to provide the paid seat and move someone involuntarily, in theory. The status change does complicate the theory.


Sent from the Throne

Yeah, I am not to sure. I am sure the Conditions should be listed.

From what I can see now looking into it, yes the OP should be eligible for a refund

9. Advance Seat Selection is non-refundable unless:
(a) Qantas changes your seat for operational, safety or security reasons (even after boarding the aircraft), and we are unable to seat you in a suitable alternative.
(b) there is a flight disruption causing you to be moved to another flight and Qantas is unable to seat you in a suitable alternative on your new flight
(c) Qantas moves you to a flight not operated by Qantas
10. Advance Seat Selection is non-refundable if we have moved you to a seat in a higher cabin class for operational, safety or security reasons.
11. Advance Seat Selection refund conditions are independent of fare refund conditions.
12. If your seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure via contact us . Refunds can only be requested after departure of the affected flight. Refund requests must be lodged at qantas.com no later than 3 months after the affected flight.

But please - do not bring your seat neighbour into it. The fact that you were sitting next to him was pure bad luck. I am guessing you wouldn't be asking for a refund if you sat next to him all the way back in Row 57 or what ever it was.

 

[Finale]

I wouldn't complain if it was the seat I chose. [actually complain to myself lol] I experienced that a few times but in this case, Qantas put me there so I think its normal for me to get upset.

As I said before, Im thinking of a refund because of the fact that they changed my seat. The neighbour seat is just a part of my story that day that made me feel worse.

I should have said it shorter that I bought the seat before turning PS/SG and didn't expect any refund until they changed my seat.

 

[Happy Trails]

I wouldn't complain if it was the seat I chose. [actually complain to myself lol] I experienced that a few times but in this case, Qantas put me there so I think its normal for me to get upset.

As I said before, Im thinking of a refund because of the fact that they changed my seat. The neighbour seat is just a part of my story that day that made me feel worse.

I should have said it shorter that I bought the seat before turning PS/SG and didn't expect any refund until they changed my seat.

Without going into the rights and wrongs of your case, if it happened early this year then it looks like you've left it far too late:

12. If your seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure via contact us . Refunds can only be requested after departure of the affected flight. Refund requests must be lodged at qantas.com no later than 3 months after the affected flight.

 

[Finale]

Without going into the rights and wrongs of your case, if it happened early this year then it looks like you've left it far too late:

12. If your seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure via contact us . Refunds can only be requested after departure of the affected flight. Refund requests must be lodged at qantas.com no later than 3 months after the affected flight.

It happened last weekend. Sorry my English must be pretty bad lol It was early this year when I bought the flight and seat but just flew last weekend.

 

[MEL_Traveller]

The bottom line here is very simple. If you paid for a product or service which QF can't deliver because of its actions, then you are entitled to a refund. This is a basic fundamental of ALL consumer protection law in Australia. QF cannot override that.

I also wouldn't pay too much attention to the three month limitation on claims. It's a good guide but if you missed that i would still apply. How were you to know you only had three months to apply? You have six months for everything else (like applying for missing points).

 

[Happy Trails]

It happened last weekend. Sorry my English must be pretty bad lol It was early this year when I bought the flight and seat but just flew last weekend.

Ah, then go for the refund but, as others have suggested, I'd put the seat-mate business down to experience.