What is Telstra doing

[TheRealTMA]

My friend in UK has a googlemail.com email address that has been working for a very, very long time. I have never had a problem receiving emails from that address on my Australian telstra.com account until recently. I can send them a message OK but any reply they send from the googlemail account never reaches me and they report (via text messenger) that they get a response saying the 'receiving server rejected it'. Anyone got any ideas? It seems to me that Telstra are now treating it as spam for some reason. Telstra support is cough so I'm not keen to spend an eon explaining to some foreign individual what the problem is only for them to say they don't know.

Generally if one receives a "receiving server rejected it" there will be accompanying details provided. Ask your friends if they can find this. Possibly your emails are going through a relay and this is blocked, or your email is on some self-appointed guardian of anti-spam system. Contact your email provider googlemail with ther details as well.

 

[DavoVH]

Welcome on board DavoVH.
Maybe the best is to open a Gmail account as well, or open a Yahoo email address.
Just so that they can contact you via email.
Also, the next actual convo you both have, give each other a code word so that you don't get to answer a scam email.
Knowing scammers, anything goes.
As for why Telstra is declining getting the email to your Telstra account, that side, I don't know, so can't say.

Thanks for the reply, I already have a gmail account and had sent a message to my friend using that but the result was the same. However, I had a strange problem recently where I could not get any password resets for one of my bigpond accounts, I then thought that somehow my Mac had a stranglehold on that address and refused to play ball, so I tried the reset again from my iPad with the Mac turned off and that was indeed the case. I don't have my gmail account on my iPad so I'll set it up on that and try that with Mac turned off, but somehow I don't think it's going to work - but you never know. I sent my friend a FaceTime request last night and got a response today so tonight I'll ask what the exact response was to their emails and see if I can figure out what's happening.

 

[ausfox]

I repeatedly have my bigpond mail blocked by telstra when sending from overseas. I have learned to reply via gmail or send initial messages by gmail. It seems that telstra are applying security to unknown servers.

 

[DavoVH]

I repeatedly have my bigpond mail blocked by telstra when sending from overseas. I have learned to reply via gmail or send initial messages by gmail. It seems that telstra are applying security to unknown servers.

I think you are correct, my idea about the iPad sending one with my Mac off worked and my friend replied OK, unfortunately all messages from the gmail account don't use my real name so they initially thought it might have been a scam. Will try sending another from my main Mac account and see if they can reply to that now that Telstra knows about the sender.

 

[ausfox]

You might benefit from having a gmail account with your real name to be used for important things only.
You can give recipients a heads up when using it.

 

[DavoVH]

You might benefit from having a gmail account with your real name to be used for important things only.
You can give recipients a heads up when using it.

Interestingly my Mac gmail account does have my real name, so I have sent another from it and now that Telstra knows about my friend's address it should let a reply through. Keeping my fingers crossed.