Confirmation you can reroute via an Australian Gateway:
Effective 06 May 2012, the following Qantas operated direct services between Auckland and Los Angeles will cease operations:
- QF25 – Auckland to Los Angeles
- QF26 – Los Angeles to Auckland
Customer bookings will progressively be updated to reflect the cessation of these services and be confirmed with an alternate routing. The following options are also available to affected Qantas customers holding a valid ticket issued on/before 16 February 2012 for travel on/after 06 May 2012.
For customers holding a Qantas (081) issued ticket :
Passengers may, without fee:
•
Re-route/Re-book travel
- Reroute travel between Auckland and Los Angeles via an Australian Gateway (Sydney, Melbourne, Brisbane) on Qantas services; 1 stop-over permitted without fee in each direction at customer’s expense;
- Return to the origin port via the most direct routing using Qantas (including Qantas marketed and British Airways operated, and Qantas marketed and American Airlines operated) flights.
•
Change Destinations. The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
•
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
•
Refunds
- For customers who have commenced their journey a refund of the affected sector(s) will be available
- For customers who have not commenced their journey a full refund will be available
Conditions
• All changes must be made prior to the original ticketed departure.
• New travel dates must be within ticket validity.
• Re-booking on Qantas (QF), Jetstar (JQ) within New Zealand, British Airways (BA) and American Airlines (AA) flights - If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin)
• Connecting flights to other destinations on the same Qantas (081) ticket (including QF code-share domestic USA/Canada flights) will need to be booked in accordance with the fare rule.
• Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
• All other rules and conditions of the ticket remain unchanged.
• Refunds requests must be submitted no later than 30 April 2012.
For customers holding a ticket issued by another carrier (non-081) :
Passengers may, without fee:
•
Re-route/Re-book travel
- Reroute travel between Auckland and Los Angeles via an Australian Gateway (Sydney, Melbourne, Brisbane) on Qantas services;
- Return to the origin port via the most direct routing using Qantas (including Qantas marketed and British Airways operated, and Qantas marketed and American Airlines operated) flights.
For customers with un-ticketed bookings :
For un-ticketed bookings, alternate routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers on Frequent Flyer Award Tickets
Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.
Passengers who are travelling on Qantas & Partner Classic Award tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on to Qantas Frequent Flyer Partner Airlines only (eg American Airlines) and any travel booked on a partner airline service is subject to redemption seat availability only. Classic Award tickets cannot be retained in credit.
