What's your Uber Passenger rating?

[perthjay85]

agreed. 3 stars should be the rating for satisfactory service, 4 for exceeding expectations, and 5 would be the best of the best and really only possible about 1% of the time (and same for 1 and 2).

But its Uber that have stuffed this up themselves, they require drivers to maintain above 4.5, and therefore have diluted the value of a 5 star rating.

Our first uber ride was with a really nice guy who told us all about it and gave a full run down of how the rating system should work.
It turns out his previous customer was the aust wide general manager.

He informed us that the only way you should give 5 stars is:
You are offered control of radio station / music controls.
Offered control of windows and temperature setting.
Offered free bottle of water and lollies / mints.
Driver follows all road rules and drives in a good manner.


I just wish this was published so drivers can study it, I have noticed so many uber drivers think they are exempt from red lights.

 

[theblank]

He informed us that the only way you should give 5 stars is:
You are offered control of radio station / music controls.
Offered control of windows and temperature setting.
Offered free bottle of water and lollies / mints.
Driver follows all road rules and drives in a good manner.

this obviously doesnt apply in asia !

Seriously, I dont mind if the drivers dont provide water, its way more expensive in SE Asia relative to their earnings for the ride. one of my last rides in indonesia took 2.5hrs/50kms and was only $17

 

[Bolthead]

Maybe I shouldn't answer this.......

5 stars as a rider (about 20 rides) - however I guess I cheat and talk shop with most drivers.

4.96 as a driver (after nearly 2000 rides) - although the other day some of the pax mentioned it came up I was 5 star so I guess is rounded up. Also the driver rating is based on the last 500 rides only.

 

[Deleted member]

4.85. Not that it means a lot.

 

[kpc]

4.76....and i'm always nice and polite too

 

[benjy]

Mine was 4.85 but dropped to 4.82 after a recent ride , over 39 rides over the last 3 years.

 

[Bolthead]

4.85. Not that it means a lot.

4.76....and i'm always nice and polite too

The funny things is the other day I was talking to my wife and she has taken about 30 Uber rides. She didn't know that she was also rated so when we checked she was 4.62. I had a good laugh. She said she couldn't understand why she had a low rating. All she does is sit there and not talk. I told her for some drivers that is one star gone. For me I am happy to talk, not talk, whatever. I rarely give less than 5 stars.

 

[Quickstatus]

4.87. It went down from 4.89 even with 15% tip

 

[cmon0005]

I can't find my rider rating in the app, yet in my +1's app it has her rating next to her name.
Any idea where i can find mine in the app?

 

[Deleted member 29185]

I can't find my rider rating in the app, yet in my +1's app it has her rating next to her name.
Any idea where i can find mine in the app?

Maybe you need to update the app? Mine is under my name.

 

[cmon0005]

Maybe you need to update the app? Mine is under my name.

It is up to date.

Maybe I'll email uber support

 

[Quickstatus]

I can't find my rider rating in the app, yet in my +1's app it has her rating next to her name.
Any idea where i can find mine in the app?

You need to activate (opt in) the rating option
Click top left settings icon - apparently it’s called the hamburger icon.
Click accounts and payments
Click changing account settings
Click I would like to know my rating
All set!!

 

[cmon0005]

You need to activate (opt in) the rating option
Click top left settings icon - apparently it’s called the hamburger icon.
Click accounts and payments
Click changing account settings
Click I would like to know my rating
All set!!

Mine has none of those steps visible..odd.. i am on android version of the app. I have had my uber account for a long time but not used it much till the last few weeks.

 

[Quickstatus]

Mine has none of those steps visible..odd.. i am on android version of the app. I have had my uber account for a long time but not used it much till the last few weeks.

Have you tried deleting the app then reinstalling it from scratch. Also how old is your android version - perhaps the supported app version is unable to be updated to current version due to age of the android version

The opt in steps are smartphone agnostic

Rider ratings were introduced in March 2016

 

[cmon0005]

Have you tried deleting the app then reinstalling it from scratch. Also how old is your android version - perhaps the supported app version is unable to be updated to current version due to age of the android version

The opt in steps are smartphone agnostic

Rider ratings were introduced in March 2016

I have had an account longer than that though only used uber twice in nov 2016 then about 6 times in last few weeks.

I uninstalled the app and reinstalled still the same. All my phone software and apps are up to date(samsung s8). I think it'll be something uber will have to fix.

 

[Quickstatus]

I have had an account longer than that though only used uber twice in nov 2016 then about 6 times in last few weeks.

I uninstalled the app and reinstalled still the same. All my phone software and apps are up to date(samsung s8). I think it'll be something uber will have to fix.

You need 10 trips before a rating will show up. (If I remember correctly). Makes sense because rating is an average so needs a certain number in the denominator for average to be meaningful

 

[cmon0005]

You need 10 trips before a rating will show up. (If I remember correctly). Makes sense because rating is an average so needs a certain number in the denominator for average to be meaningful

Ahh, that would make sense! My +1 has done more than 10 trips definitely and her rating shows. Thanks for the tip

 

[Mrmaxwell]

I am currently 4.65 after many many rides.

Interestingly the other day I got out of my Uber ride and happened to be standing just behind the driver where he was texting while stopped. He then bought up what seemed like my rating request and gave me 1 star (I could clearly see the app). No idea why as it was a very smooth uneventful trip. I then received an email from Uber about rider etiquette LOL

 

[albatross710]

I am currently 4.65 after many many rides.

Interestingly the other day I got out of my Uber ride and happened to be standing just behind the driver where he was texting while stopped. He then bought up what seemed like my rating request and gave me 1 star (I could clearly see the app). No idea why as it was a very smooth uneventful trip. I then received an email from Uber about rider etiquette LOL

Ouch. I think there is a general feeling of rating fatigue with the high frequency apps. Using Grab in Philippines I just give all drivers 5 because I can't be bothered as really it is just a taxi service. A neutral event in the day.

Your experience kind of shows that it means nothing unless they gave some specifics.

 

[odysseus]

I am currently 4.65 after many many rides.

Interestingly the other day I got out of my Uber ride and happened to be standing just behind the driver where he was texting while stopped. He then bought up what seemed like my rating request and gave me 1 star (I could clearly see the app). No idea why as it was a very smooth uneventful trip. I then received an email from Uber about rider etiquette LOL

Hope you 1 starred back, if it was a smooth trip as you describe.