When Fully Flexible isn't

[ronaldh]

Tonight I booked a flight AKL-MEL-(SYD)-BKK for December on the Qantas website using the multi city booking tool and it's come up with a Fully Flexible fare around NZD$938 which I booked.

I thought I'd call to confirm the details to ensure that I could change the dates if required or cancel they told me that it's not Fully Flexible and that it would incur a $300 fee for cancellation or $130 booking change fee for each passenger.

I'm not sure why the confirmed e-ticket and on the Manage My Booking page show that it is Fully Flexible, but the call they said i was not. Eventually after speaking to a superviso they said unfortunately it was a website error and it's supposed to be a FlexiSaver instead...but upon check the Terms and Conditions for a FlexiSaver, it still says that it is fully refundable prior to departure.

So I'm just wondering how do these FlexiSaver or Fully Flexible fares work and how are they really flexible?

What fare would I be looking for if I needed the flexiblity to change dates or cancel a part of the journey? I thought Fully Flexible would provide this, or at least the FlexiSaver. What would happen to those passengers who booked this fare and didn't think to call to confirm..then be hit by cancellation fees or higher change fees?

 

[RWJ777]

If you have a printed document saying your fare is fully flexible, and you booked it in good faith based on website representations made to you, you have a contract and you are entitled to enforce it: Pt VI, Competition and Consumer Act.If there is an error on the Qantas website, and provided that you did not knowlingly exploit it, problem belong Qantas.I would be inclined to call back and indicate clearly that you are not prepared to accept lesser conditions and that you want the conditions as set out in your printed ticket and upon which you relied when you booked. If they will not honour this, immediately contact the Fair Trading organisation in your state and provide all notes and records; I suspect a call from a compliance officer would sort it pretty quickly.Good luck!

 

[serfty]

Take a screen print (.pdf) copy of the T&C's of the booking ASAP.

What are the booking classes of each segment?

Do you know the fare code of each segment (plug the booking reference and your surname into here: LAN.com Detalle de su ticket )

It may be that you have a mixed fare booking - in which case one part may be 'fully flexible' and another part 'not'.

 

[sutho58]

RWJ777 makes some good points, however, based on your post, it appears that you have booked your flight on the NZ website? therefore, if I were you, I would check NZ's version of consumer affairs and see if you're covered if you're not a resident of NZ.

 

[ronaldh]

I ended up completing a full refund as I didn't want to get into a hassle and the customer service agent sort of pressed me into doing so.
Yep, every single segment was fully flexible, shown both when booking and on the Manage Your Bookings page (I've screenprinted everything). Yeah, I booked from the NZ website as that is the only way to get a outbound flight from AKL. You can still get this fare now online..
Fare code was L according to customer service.
What if I did end up booking it and didn't flight the AKL-MEL section? Under FlexiSaver (which she told me I had) it says refundable before departure. Considering AKL-MEL fares in Y could be had for around $200, would it work favourably if I simply cancelled that first leg and book a new AKL-MEL flight (which would probably be partially compensated by the refund)? Would the subsequently flights, i.e. MEL-SYD-BKK still remain intact?

 

[oz_mark]

What if I did end up booking it and didn't flight the AKL-MEL section? Under FlexiSaver (which she told me I had) it says refundable before departure. Considering AKL-MEL fares in Y could be had for around $200, would it work favourably if I simply cancelled that first leg and book a new AKL-MEL flight (which would probably be partially compensated by the refund)? Would the subsequently flights, i.e. MEL-SYD-BKK still remain intact?

If you contact them before you no-show, the rest of the legs should stay intact.

 

[serfty]

...
Fare code was L according to customer service. ...

I was actually looking for something more like "LHBOWNZ".

 

[anat0l]

ronaldh, did you receive an e-ticket or make sure you clicked the correct fare type?

I did a quick dummy booking for December on the same origin AKL destination BKK as you were trying to book.

Fare type L appears to be a Red e-Deal, which is consistent with the change and cancellation charges you were quoted. (NZ$80 extra on NZ$50 for changing flights over the phone).

The fare you bought for NZ$938 (assumed one-way) must've been an expensive Red e-Deal for the same fare code, because some dates in December I'm getting about NZ$200 less and also an L fare.

There are no Fully Flexible fares for NZ to Asia it appears. ("Fully Flexible" (Economy) seems to be more in the territory of Premium Economy fares). The best you can do in Economy alone is Flexi Saver. It turns out this fare type is pretty much as good as flexible - it is fully refundable (before departure) and there are no charges to change the fare (apart from telephone assistance fees and any differences in taxes/fees/surcharges). That said, the cheapest such fare I find on the search was NZ$1402, and that books into fare code B.

It may well be that there was a technical glitch which caused a fare mapping error. In this case, it's rather detrimental even without considering the absence of flexibility, because ronaldh could've been effectively charged NZ$200 extra for flexibility which was not received.

All up, it's important to note that despite fares being flexible, when you change a fare, no matter what the restrictions or charges are on the fare, the change (or fare credit from a cancelled fare) can only be for another fare which is equal to or more expensive than the previous fare.

 

[ronaldh]

Thanks for that informative post anat0l.
Yep received an e-ticket and there was no choice of fare type.
Did you try doing it using a multi city booking. With the first leg AKL to MEL; and the second MEL to BKK. It'll then only display the fully flexible fare...which is around NZ$900.
Can you see whether a dummy booking done like above will yield the same results? (I've just tried for Dec 15 for flight 1 and Dec 16 for flight 2 and it's come out to be Fully Flexible)

 

[anat0l]

Thanks for that informative post anat0l.
Yep received an e-ticket and there was no choice of fare type.
Did you try doing it using a multi city booking. With the first leg AKL to MEL; and the second MEL to BKK. It'll then only display the fully flexible fare...which is around NZ$900.
Can you see whether a dummy booking done like above will yield the same results? (I've just tried for Dec 15 for flight 1 and Dec 16 for flight 2 and it's come out to be Fully Flexible)

Oh this just gets more and more odd.

When I do multi-city with your specifications, yes, I do see a Fully Flexible fare returned with the cost you quote. The "Confirm Flights" page says the fare conditions are also Fully Flexible; sale code is NZAUFULFLX. This really perplexes me as I expected that perhaps only the Trans-Tasman fare was Fully Flexible, but the MEL-SYD-BKK one to be Flexi Saver (i.e. in accordance with the fare suite from Australia to Asia).

Under NZAUFULFLX, you are allowed changes (with only fare difference) and cancellation comes with no fees.

I can't find the fare code on QF online for this particular multi-city fare.


If I use ITA to replicate the booking, it will only let me book into class type KHSOWNZ (on both legs), which is more expensive than the booking obtained from Qantas online. It is also a lot more inflexible (in fact, it matches the charges you were quoted by the agent).


I'd say something has gone a bit awry with Qantas's website. And that is not good.

 

[serfty]

Had a go myself and there's definitely a problem with Qantas.com an that it dows show "Fully Flexible" with a link to same when the actual fare is not.

I see a fare for Dec 15/16 NZD903.55 all up which is composed of NZD667.00 in fare and NZD236.35 in +++.

Expert Flyer reveals the NZ$667 fare as the aforementioned LHBOWNZ fare which has the following rules which I list in part below.

Within those rules are noted a NZD50 change fee and NZD300 cancellation fee. I have highlighted those parts:

Results from ExpertFlyer.com

Fare Routing Search:
Departing AKL on 15/12/12 for BKK
Fare basis code LHBOWNZ
Flying QF
Routing via Eastern Hemisphere

Rule Category                           Rule Text

 APPLICATION AND OTHER CONDITIONS       RULE - 008/5326
                                         UNLESS OTHERWISE SPECIFIED
                                         RED E DEAL RETURN EXCURSION FARES FROM NEW ZEALAND TO
                                         SOUTHEAST ASIA
                                          APPLICATION
                                            AREA
                                              THESE FARES APPLY
                                              FROM NEW ZEALAND TO SOUTHEAST ASIA.
                                            CLASS OF SERVICE
                                              THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
                                            TYPES OF TRANSPORTATION
                                              FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
                                              ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
                                            FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE
                                            EXCEPT WHEN USED FOR ENROUTE UPGRADE FROM ANOTHER
                                            FARE PROVIDED ALL CONDITIONS OF THESE FARES ARE
                                            MET OR FOR ASSESSING THE REFUND OF A PARTIALLY
                                            TRAVELLED TICKET.
                                            ---
                                            THE OPERATING SCHEDULES OF PARTICIPATING CARRIERS
                                            MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. SERVICES
                                            TO SOME DESTINATIONS MAY BE OPERATED ON A SEASONAL
                                            BASIS.
                                            ---
                                            THE PAYMENT OF PASSENGER EXPENSES ENROUTE DOES NOT
                                            APPLY.
                                            ---
                                            FARES ARE ROUTE BASED ACCORDING TO SPECIFIC ROUTE
                                             MAPS
                                            ---
                                            CAPACITY LIMITATIONS APPLY
 SEASONALITY                            FOR HIGH SEASON FARES
                                           PERMITTED 01DEC THROUGH 31JAN ON THE FIRST INTERNATIONAL
                                           SECTOR.
                                                  NOTE -
                                                   THE DATE OF DEPARTURE ON THE FIRST INTERNATIONAL
                                                   SECTOR DETERMINES THE FARE FOR THE ENTIRE
                                                   JOURNEY.
                                                   FOR OJ JOURNEYS - AS IT IS THE DATE ON THE
                                                   OUTBOUND INTERNATIONAL SECTOR THAT DETERMINES
                                                   THE SEASONAL PERIOD FOR EACH HALF OF THE
                                                   JOURNEY - THE RESULT MAY BE THAT DIFFERENT
                                                   SEASONS APPLY OUTBOUND AND INBOUND WHEN FARES
                                                   WITH DIFFERENT SEASONALITY ARE COMBINED.
 FLIGHT APPLICATION                     UNLESS OTHERWISE SPECIFIED
                                           THE FARE COMPONENT MUST NOT BE ON
                                               ONE OR MORE OF THE FOLLOWING
                                                 QF FLIGHTS 263 THROUGH 266.
                                           AND
                                           IF A FARE COMPONENT ON THE PRICING UNIT INCLUDES TRAVEL
                                           BETWEEN AKL AND SIN
                                               THEN THAT TRAVEL MUST BE ON
                                               ONE OR MORE OF THE FOLLOWING
                                                 QF FLIGHTS 234 THROUGH 235
                                                 JQ FLIGHTS 216 THROUGH 217
                                               FOR EITHER OUTBOUND OR INBOUND TRAVEL BUT NOT BOTH.
                                           AND
                                           IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN SOUTHEAST
                                           ASIA
                                               THEN THAT TRAVEL MUST BE ON
                                               ONE OR MORE OF THE FOLLOWING
                                                 ANY 3K FLIGHT OPERATED BY 3K
                                                 ANY CX FLIGHT OPERATED BY CX
                                                 ANY JL FLIGHT OPERATED BY JL
                                                 ANY JQ FLIGHT OPERATED BY JQ
                                                 ANY MH FLIGHT OPERATED BY MH
                                                 ANY PG FLIGHT OPERATED BY PG
                                                 ANY SQ FLIGHT OPERATED BY SQ
                                                 ANY VF FLIGHT OPERATED BY VF.
                                           AND
                                           THE FARE COMPONENT MUST INCLUDE TRAVEL BETWEEN SOUTHEAST
                                           ASIA AND S.W. PACIFIC ON
                                               ONE OR MORE OF THE FOLLOWING
                                                 ANY QF FLIGHT
                                                 ANY BA FLIGHT.
                                           AND
                                           THE PRICING UNIT MUST INCLUDE TRAVEL VIA AUSTRALIA
                                               FOR OUTBOUND AND/OR INBOUND TRAVEL.
...
 ADVANCE RES/TICKETING                  UNLESS OTHERWISE SPECIFIED
                                           RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
                                           WAITLIST NOT PERMITTED.
                                           WHEN RESERVATIONS ARE MADE AT LEAST 14 DAYS BEFORE
                                           DEPARTURE TICKETING MUST BE COMPLETED WITHIN 14 DAYS AFTER
                                           RESERVATIONS ARE MADE OR AT LEAST 14 DAYS BEFORE DEPARTURE
                                           WHICHEVER IS EARLIER.
                                           OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
                                                WAITLIST NOT PERMITTED.
                                                TICKETING MUST BE COMPLETED WITHIN 1 DAY AFTER
                                                RESERVATIONS ARE MADE.
 STOPOVERS                              UNLESS OTHERWISE SPECIFIED
                                           2 FREE STOPOVERS PERMITTED.
                                                  NOTE -
                                                   STOPOVERS PERMITTED ONLY AT TRANSFER POINTS SHOWN
                                                   ON THE ROUTE MAP.
 TRANSFERS                              UNLESS OTHERWISE SPECIFIED
                                           UNLIMITED TRANSFERS PERMITTED ON THE FARE COMPONENT FREE
                                             FARE BREAK AND EMBEDDED SURFACE SECTORS PERMITTED ON THE
                                              FARE COMPONENT.
                                                  NOTE -
                                                   AS PER ROUTE MAP.
PERMITTED COMBINATIONS                  UNLESS OTHERWISE SPECIFIED
                                            ADD-ONS PERMITTED.
                                           END-ON-END
                                             END-ON-END COMBINATIONS PERMITTED WITH DOMESTIC FARES
                                             WITHIN NEW ZEALAND. VALIDATE ALL FARE COMPONENTS. FARES
                                             MUST BE SHOWN SEPARATELY ON THE TICKET. TRAVEL MUST BE
                                             VIA THE POINT OF COMBINATION.
                                            PROVIDED -
                                              COMBINATIONS ARE FOR CARRIER 3K/JQ/VF
                                           OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
                                             FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
                                             -TO FORM SINGLE OR DOUBLE OPEN JAWS.
                                              A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
                                              PERMITTED./ROUND TRIPS
                                             -TO FORM CIRCLE TRIPS
                                              A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
                                              PERMITTED.
                                             OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS NOTE -
                                               WHEN FARES UNDER DIFFERENT RULES ARE COMBINED THE
                                               MOST RESTRICTIVE CONDITION WILL BE APPLIED TO THE
                                               ENTIRE FARE IN THE CASE OF ELIGIBILITY/ADVANCE
                                               RESERVATION/TICKETING - TTL/MINIMUM STAY/MAXIMUM
                                               STAY/STOPOVERS/COMBINATIONS/ACCOMPANIED TRAVEL/
                                               TRAVEL RESTRICTIONS/SALES RESTRICTIONS/TICKET
                                               ENDORSEMENTS/TOUR CONDUCTOR AND AGENT DISCOUNTS.
...
SURCHARGES                              UNLESS OTHERWISE SPECIFIED
                                           THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
                                           SALE IS RESTRICTED TO SPECIFIC AGENTS.
                                           AND - SALE IS RESTRICTED TO SPECIFIC AGENTS.
                                                 TICKETS MAY ONLY BE SOLD IN AUSTRALIA.
                                             A SURCHARGE OF AUD 25.00 WILL BE ADDED TO THE APPLICABLE
                                             FARE FOR TRAVEL.
                                                  NOTE -
                                                   THE ABOVE SURCHARGE APPLIES ONLY FOR
                                                   -  SALES MADE IN AUSTRALIA
                                                   -  BY AN AGENT THAT HAS NOT ELECTED TO PARTICIPATE
                                                      IN THE OPT-IN PROGRAMME.
                                                   ---
                                                   THIS SURCHARGE DOES NOT APPLY IF THE FARE IS SOLD
                                                   BY AN AGENT OUTSIDE AUSTRALIA/NEW ZEALAND.
...
SALES RESTRICTIONS                      UNLESS OTHERWISE SPECIFIED
                                           TICKETS MUST BE ISSUED ON THE STOCK OF QF.
                                                  NOTE -
                                                   //
                                                   EXTENSION OF TICKET VALIDITY - PERMITTED IN
                                                   CIRCUMSTANCES OF FAILURE BY CARRIER TO PROVIDE
                                                   SERVICE AS BOOKED/DEATH AFTER DEPARTURE OF AN
                                                   ACCOMPNAYING PASSENGER/IMMEDIATE RELATIVE AS
                                                   DEFINED IN PAT GENERAL RULES/LEGAL GUARDIAN/WARD
                                                   OR ILLNESS OF PASSENGER AS VALIDATED BY A DEATH
                                                   OR MEDICAL CERTIFICATE.
                                                   //
                                                   E-TICKET REQUIRED WHERE ITINERARY IS VALID FOR
                                                    E-TICKET
[COLOR=#FF0000][B]PENALTIES                               [/B][/COLOR]UNLESS OTHERWISE SPECIFIED
                                           [COLOR=#FF0000][B]CHANGES
                                             ANY TIME
                                               CHARGE NZD 50.00 FOR REISSUE/REVALIDATION.[/B][/COLOR]
                                                  NOTE -
                                                   UPGRADE REISSUE FEE - IF UPGRADE PERMITTED BELOW
                                                   CHARGE APPLICABLE REROUTING/REISSUE FEE ABOVE.
                                                   ---
                                                   INFANT DISCOUNTS - NO CHARGE FOR INFANT PAYING
                                                   10PC OF THE FARE.
                                                   ---
                                                   CHILD DISCOUNTS DO NOT APPLY - CHILD PAYS FULL
                                                   PENALTY.
                                                   ---
                                                   CHANGE FEE
                                                   MANUAL TICKET REISSUE - THE FEE MUST BE SHOWN AS A
                                                   YR TAX CODE ON THE TICKET.
                                                   AUTOMATED TICKET REISSUE - THE CHANGE FEE WILL BE
                                                   AUTOMATICALLY PROCESSED BY THE GDS SYSTEM.
                                                   ---
                                                   LOCAL REISSUE/SERVICE FEES MAY APPLY.
                                                   ---
                                                   WHEN TWO OR MORE DIFFERENT FARES ARE COMBINED ON A
                                                   HALF RT BASIS TO FORM A RT/CT/OJ JOURNEY AND ONE
                                                   FARE COMPONENT IS BEING CHANGED THE FEE APPLICABLE
                                                   ON THE FARE COMPONENT BEING CHANGED WILL APPLY.
                                                   WHEN MORE THAN ONE FARE COMPONENT IS CHANGED IN A
                                                   SINGLE TRANSACTION THE MOST RESTRICTIVE -HIGHEST-
                                                   CHANGE FEE WILL APPLY TO THE ENTIRE TRANSACTION
                                                   ACROSS THE ENTIRE JOURNEY.
                                                   ---
                                                   A NO SHOW AT ANY TIME WILL CONSTITUTE A
                                                   CANCELLATION REQUIRING EITHER APPLICATION FOR
                                                   REFUND OR UPGRADE OF THE TICKET IF PERMITTED. ANY
                                                   REFUND OR UPGRADE FEES WILL BE APPLIED DEPENDING
                                                   ON THE ACTION TAKEN.
                                                   ---
                                                   INVOLUNTARY REBOOKING/REVALIDATION AND REROUTING/
                                                   REISSUE PERMITTED IN THE EVENT OF CERTIFIED DEATH
                                                   OR FOR OPERATIONAL REASONS AS PROVIDED IN PAT
                                                   GENERAL RULES.
                                           [COLOR=#FF0000][B]CANCELLATIONS
                                             ANY TIME
                                               CHARGE NZD 300.00 FOR CANCEL/NO-SHOW/REFUND.
                                                  NOTE -[/B][/COLOR]
                                                   AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE
                                                   FARE PAID AND APPLICABLE FARE FOR TRANSPORTATION
                                                   USED LESS THE CANCELLATION FEE IF ANY.
                                                   ---
                                                   UPGRADE REISSUE PENALTY NZD50
                                                   ---
                                                   INFANT DISCOUNTS - NO CHARGE FOR INFANT PAYING
                                                   10PC OF THE FARE.
                                                   ---
                                                   CHILD DISCOUNTS DO NOT APPLY - CHILD PAYS FULL
                                                   ADULT FEES.
                                                   ---
                                                   LOCAL REISSUE/SERVICE FEES MAY APPLY.
                                                   ---
                                                   WAIVER PERMITTED FOR -
                                                   DEATH OF A PASSENGER/AN ACCOMPANYING PASSENGER/
                                                   IMMEDIATE RELATIVE AS DEFINED IN PAT GENERAL RULE/
                                                   LEGAL GUARDIAN OR WARD AS VALIDATED BY A DEATH OR
                                                   MEDICAL CERTIFICATE.
                                                   CANCELLATION OF THE TICKET DUE TO CANCELLATION OF
                                                   TICKETED QANTAS AIR SERVICES. SUCH CANCELLATION IS
                                                   OUTSIDE THE PASSENGERS CONTROL AND NO CANCELLATION
                                                   CHARGES WILL BE APPLIED.
                                                   ---
                                                   REFUSAL OF VISA - FULL REFUND PERMITTED IN CASE OF
                                                   REFUSAL OF A TRAVEL DOCUMENT TO THE PASSENGER/
                                                   ACCOMPANYING PASSENGER AS EVIDENCED BY WRITTEN
                                                   ADVICE FROM THE APPROPRIATE GOVERNMENT AUTHORITY.
                                                   ---
                                                   AT ANY TIME THE FARE MAY BE USED AS CREDIT TOWARDS
                                                   PURCHASE OF ANY FARE OF EQUAL OR HIGHER VALUE
                                                   ASSESSED FROM THE POINT OF ORIGIN PROVIDED ONLY A
                                                   QF/BA FARE MAY BE USED / THE CONDITIONS OF THE NEW
                                                   FARE HAVE BEEN MET / THE REISSUE FEE SHOWN ABOVE
                                                   -IF ANY- IS COLLECTED.
                                                   IF THE NEW FARE IS SUBSEQUENTLY CANCELLED THE
                                                   ORIGINAL CANCELLATION FEE WILL APPLY. REISSUED
                                                   TICKETS MUST BE ANNOTATED AS SHOWN IN TICKET
                                                   ENDORSEMENTS.
                                                   ---
                                                   UPGRADE REISSUE FEE
                                                   MANUAL TICKET REISSUE - THE FEE MUST BE SHOWN AS A
                                                   YR TAX CODE ON THE TICKET.
                                                   AUTOMATED TICKET REISSUE - THE CHANGE FEE WILL BE
                                                   AUTOMATICALLY PROCESSED BY THE GDS SYSTEM.
                                                   ---
                                                   WHEN TWO OR MORE DIFFERENT FARES ARE COMBINED ON A
                                                   HALF RT BASIS TO FORM A RT/CT/OJ JOURNEY THE MOST
                                                   RESTRICTIVE -HIGHEST- CANCELLATION FEE WILL APPLY
                                                   EXCEPT FOR CANCELLATION AT THE FARE BREAKPOINT OR
                                                   AT ANY POINT THEREAFTER WHEN THE CANCELLATION FEE
                                                   FOR THE FARE USED ON THE INBOUND FARE COMPONENT
                                                   WILL APPLY.
                                                   ---
                                                   A NO-SHOW AT ANY TIME WILL CONSTITUTE A
                                                   CANCELLATION REQUIRING EITHER APPLICATION FOR
                                                   REFUND OR UPGRADE OF THE TICKET IF PERMITTED. ANY
                                                   REFUND OR UPGRADE FEES WILL BE APPLIED DEPENDING
                                                   ON THE ACTION TAKEN.
HIP/MILEAGE EXCEPTIONS                  UNLESS OTHERWISE SPECIFIED
                                                  NOTE -
                                                   ANY HIP MAY BE IGNORED
TICKET ENDORSEMENT                      UNLESS OTHERWISE SPECIFIED
                                           THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
                                           CARRIER RESTRICTIONS APPLY - AND - PENALTIES APPLY - IN
                                           THE ENDORSEMENT BOX.
                                                  NOTE -
                                                   TICKETS MUST SHOW BY THE USE OF AN INSERT OR
                                                   STICKER THAT TRAVEL IS AT A SPECIAL FARE AND
                                                   SUBJECT TO SPECIAL CONDITIONS.
CHILDREN DISCOUNTS                      UNLESS OTHERWISE SPECIFIED
                                           ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE.
                                                 TICKETING CODE - BASE FARE CODE PLUS CH.
                                             MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT
                                               BY ADULT 15 OR OLDER.
                                                  NOTE -
                                                   MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
                                                   COMPARTMENT BY AN ADULT PASSENGER 15 OR OLDER.
 ...
TOUR CONDUCTOR DISCOUNTS                UNLESS OTHERWISE SPECIFIED
                                           TOUR CONDUCTOR - NO DISCOUNT.
AGENT DISCOUNTS                         UNLESS OTHERWISE SPECIFIED
                                           AGENT - NO DISCOUNT.
ALL OTHER DISCOUNTS                     NONE UNLESS OTHERWISE SPECIFIED
MISCELLANEOUS PROVISIONS                UNLESS OTHERWISE SPECIFIED
                                                  NOTE -
                                                   ADD-ONS
                                                     COMBINATIONS PERMITTED WITHIN NEW ZEALAND-
                                                   SOUTHEAST ASIA
[COLOR=#FF0000][B]VOLUNTARY CHANGES                       FOR L- TYPE FARES
                                           IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
                                            BEFORE DEPARTURE OF JOURNEY AND WITHIN TKT VALIDITY
                                             CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
                                             THOSE OF QF INTERNATIONAL FARES
                                              1 CHANGE PERMITTED - CHARGE NZD 50.00 FOR REISSUE[/B][/COLOR] OR
                                              HIGHEST FEE OF ANY CHANGED FARE COMPONENT WITHIN
                                              JOURNEY AND
                                               REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
                                                PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
                                                1. NO CHANGE TO FARE BREAKS
                                                2. BA/QF L- FARE FAMILY GOVERNED BY IPRPG 5326 IS
                                                USED
                                                3. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
                                                4. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
                                                DATE KNOWN
                                                5. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
                                                CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
                                                HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
                                               OR -
                                               REPRICE USING FARES IN EFFECT TODAY
                                                PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
                                                1. BA/QF FARES ARE USED
                                                2. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
                                                TKT
                                                3. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
                                                DATE KNOWN
                                                4. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
                                                CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
                                                HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
                                            REFUND VIA ORIGINAL FORM OF PAYMENT
                                            ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
                                           OR -
                                            AFTER DEPARTURE OF JOURNEY AND WITHIN TKT VALIDITY
                                             CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
                                             THOSE OF QF INTERNATIONAL FARES
                                              1 CHANGE PERMITTED - CHARGE NZD 50.00 FOR REISSUE OR
                                              HIGHEST FEE OF ANY CHANGED FARE COMPONENT WITHIN
                                              JOURNEY AND
                                               REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
                                                PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
                                                1. NO CHANGE TO FARE BREAKS
                                                2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
                                                3. BA/QF L- FARE FAMILY GOVERNED BY IPRPG 5326 IS
                                                USED
                                                4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
                                                5. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
                                                DATE KNOWN
                                                6. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
                                                CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
                                                HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
                                               OR -
                                               REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
                                                PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
                                                1. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
                                                2. BA/QF FARES ARE USED
                                                3. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
                                                TKT
                                                4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
                                                5. VALIDATE ADVANCE RES REQUIREMENTS WHEN BOOKING
                                                DATE KNOWN
                                                6. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF
                                                CURRENT FARES/FROM PREVIOUS TKT ISSUE DATE IF
                                                HISTORICAL FARES TO DEPARTURE OF PRICING UNIT
                                            REFUND VIA ORIGINAL FORM OF PAYMENT
                                            ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.